Business class “Supper Service” Vancouver - Heathrow
Jan 11, 2025 | 10:50 am
#1
Original Poster
Join Date: Dec 2017
Posts: 187
Business class “Supper Service” Vancouver - Heathrow
“Enjoyed” the delights of the supper meal on way back from Vancouver the other night, in Club Suite.
It was crap, apart from the seat.
One plate.
No starters.
Main was a tiny strip of chicken on a huge bed of salad.
No cheese plate.
No proactive drinks service.
Staff barely around.
Tried a cranberry blush and had to give it back as was so flat & awful (& I never do that).
First world problems, I know, but I was really disappointed in this as a business class offering from BA. It didn’t feel like one.
Have complained about it too.
It was crap, apart from the seat.
One plate.
No starters.
Main was a tiny strip of chicken on a huge bed of salad.
No cheese plate.
No proactive drinks service.
Staff barely around.
Tried a cranberry blush and had to give it back as was so flat & awful (& I never do that).
First world problems, I know, but I was really disappointed in this as a business class offering from BA. It didn’t feel like one.
Have complained about it too.
Jan 11, 2025 | 11:22 am
#2
Join Date: Jun 2015
Location: LHR, LGW
Programs: BAEC
Posts: 4,303
You can post any details, photos etc in this thread…
https://www.flyertalk.com/forum/brit...lub-world.html
https://www.flyertalk.com/forum/brit...lub-world.html
Jan 11, 2025 | 11:56 am
#3
Join Date: Jan 2005
Location: UK
Programs: Mucci. And BA Silver– previous awards - Gold 13, Silver 7, Bronze 4.
Posts: 7,769
Sorry to hear about this. We did this trip about 9 months ago. IIRC the service was good and so was both the quantity and quality of food after departure. What I do remember was not being impressed with the breakfast before landing at LHR.
You should complain, BA is doing so many things wrong at the moment that IMHO they need constant pressure from customers to force them to up their game.
You should complain, BA is doing so many things wrong at the moment that IMHO they need constant pressure from customers to force them to up their game.
Jan 11, 2025 | 2:30 pm
#4
Join Date: Jul 2010
Location: UK
Programs: BAC Gold, *A Sen, FB Plat
Posts: 648
Sorry to hear about this. We did this trip about 9 months ago. IIRC the service was good and so was both the quantity and quality of food after departure. What I do remember was not being impressed with the breakfast before landing at LHR.
You should complain, BA is doing so many things wrong at the moment that IMHO they need constant pressure from customers to force them to up their game.
You should complain, BA is doing so many things wrong at the moment that IMHO they need constant pressure from customers to force them to up their game.
Jan 11, 2025 | 5:23 pm
#5
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, LH SEN, HH Gold, Marriott Plat, IHG Plat Amb
Posts: 5,605
It’s total rubbish. I got suppered recently too. On my flight they also didn’t have a bottle opener so couldn’t open the red wine either. You couldn’t make it up.
Jan 11, 2025 | 7:32 pm
#6
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / TK M&S Elite / Marriott Titanium
Posts: 4,603
Jan 12, 2025 | 1:41 am
#7
Join Date: Aug 2015
Location: London
Programs: BA Gold, Eurostar Carte Blanche
Posts: 817
A full cooked breakfast / hot second meals isn’t offered to YVR (or SEA/PDX) as they’re still under 5000 miles.
But it wouldn’t have been substituted in given ‘Supper’ either. Nothing other than cost cutting here. You would get more food in the Traveller cabins!
But it wouldn’t have been substituted in given ‘Supper’ either. Nothing other than cost cutting here. You would get more food in the Traveller cabins!
Jan 12, 2025 | 1:49 am
#8
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, LH SEN, HH Gold, Marriott Plat, IHG Plat Amb
Posts: 5,605
Jan 12, 2025 | 1:50 am
#9
Join Date: Jun 2013
Location: UK, TX, UAE
Programs: BA GGL, FB Ult, BA Amex Prem, Amex Plat, Hilton Diamond, Mucci
Posts: 6,419
Jan 12, 2025 | 2:38 am
#10
Join Date: Jan 2005
Location: UK
Programs: Mucci. And BA Silver– previous awards - Gold 13, Silver 7, Bronze 4.
Posts: 7,769
But seriously, BA clearly has no decent quality control process for the catering that goes into their aircraft.
Jan 12, 2025 | 2:56 am
#11
Join Date: Apr 2015
Programs: Some
Posts: 6,656
Jan 12, 2025 | 3:24 am
#12
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, LH SEN, HH Gold, Marriott Plat, IHG Plat Amb
Posts: 5,605
Yes, the one half decent one wasn’t. Seriously though, it’s not just the food which has been enhanced, the wines are now very much down market, almost insulting, especially for the new desired CE passengers who are paying 8-12K for their tickets. Even with a good BAEC I was starting to wonder if it was worth it, but I was hooked. Cured of that now.
Jan 12, 2025 | 3:37 am
#13
Join Date: Jun 2013
Programs: BA (GfL), VS (Gold), TK (Elite), Marriott (Titanium)
Posts: 471
I generally support the Supper (/sleeper) service for evening departures from airports with Pre Flight Dining, but that doesn’t seem to apply in Vancouver so that’s totally unacceptable.