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Old Dec 28, 2024 | 1:22 am
  #2161  
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Originally Posted by CKBA
My experience is that QR is better at recognising BA status than BA is.
Is that perhaps because it is part of the service standard for QR’s (somewhat robotic) crew whereas it is not part of the service standard at BA? 💡
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Old Dec 28, 2024 | 2:11 am
  #2162  
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[QUOTE=TarquinMontague;36737420]

I’d best get drinking!

[/ QUOTE]

It is a lovely gesture. It was also intended for you and not the entire internet to hear about. BA could trace who had been the IFL on your flight and they could be dismissed over this. You will notice that I have eradicated the reference to where you were flying. One might just as well stand up in front of the whole aircraft and brandish the bottle shouting “Look what I got”. Sadly, life has taught me that one should never underestimate other people’s jealousy. I would not put it past someone to tell BA on a “Why Him And Not Me” basis
I know that you never intended that and we’re sharing a high moment, but this Board is noticed. Enough said.

Frankly, I have never bothered with this Gold Greeting. It’s lovely when it happens. I was wished a Happy Birthday last month and that was kind. My Champagne glass was never less than half full! The only time prior to that was at Iberia of all places on a CDG-MAD last March. The only greeting that I truly appreciate is “ What can I get you to drink ?”

It would be even lovelier were it accompanied by “Your Serene Highness” but as neither adjective applies to me I would assume that the crew were referring to someone else! 😉
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Old Dec 28, 2024 | 2:19 am
  #2163  
 
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Originally Posted by CKBA
My experience is that QR is better at recognising BA status than BA is.
It's a matter of perspective, but there is a clear difference between the OWE in QR and the gold numbers in BA... BA is mostly much heavier.
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Old Dec 28, 2024 | 5:35 am
  #2164  
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Returned home last week from LAS and was given a postcard thanking us for our custom. We are only gold, but this was a nice touch and much appreciated.
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Old Dec 28, 2024 | 6:49 am
  #2165  
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Originally Posted by chrislondon2
Very surprised this week as a BA Gold to get recognition on booked economy flights on QR: MAD-DOH-GCK.

....

Apart from being able to snag extra-legroom seats at the time of booking, I wasn’t really expecting my BA status to be recognised by QR.
as a BA Silver I get recognised in Y on QR sometimes.

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Old Dec 28, 2024 | 7:39 am
  #2166  
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Originally Posted by CKBA
My experience is that QR is better at recognising BA status than BA is.
Same for CX and JL.
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Old Dec 28, 2024 | 9:07 am
  #2167  
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Got chatting to the QR crew recently and their onboard management grades do not deliver the service, so their main service responsibility is to do greetings, inckuding going around to every passenger in F and J at start and end of flight . On a A380, there are 4 of them who do not need to partake in the service.
BA's IFMs and IFLs are part of the drinks and meal service delivery.
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Old Dec 28, 2024 | 10:08 am
  #2168  
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Originally Posted by TabTraveller
Is that perhaps because it is part of the service standard for QR’s (somewhat robotic) crew whereas it is not part of the service standard at BA? 💡
Yes, at QR and CX this is part of their routine. In my opinion, the following are my observation from best to worst of OW recognition

QR>CX>BA>IB>MH>JL>AA/AS

JL is one of the last as I've never had any greetings nor any informal form of recognition.

Cheers!
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Old Dec 28, 2024 | 11:18 am
  #2169  
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Originally Posted by TabTraveller
Is that perhaps because it is part of the service standard for QR’s (somewhat robotic) crew whereas it is not part of the service standard at BA? 💡
It might be a coincidence but QR crew have appeared to have got friendlier/less robotic since AAB left.
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Old Dec 31, 2024 | 5:23 pm
  #2170  
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Recognition as Gold the first time yesterday on a Club World flight. At the exact same moment they announced the new spend based program on the ground. Now my re-qualifying plans in 2025 are totally blown up. I may need to keep a First Wing napkin souvenir on my next/last visit.
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Old Jan 1, 2025 | 2:44 am
  #2171  
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Recently did LHR-DUB-LHR-BOS-LAX-RNO/RNO-PHX-BOS-LHR-MAD with a mixture of AA, BA and IB. Received a welcome back and address by name on LHR-BOS (the purser on this flight was extremely good), other than that nothing (expected on AA) except for IB LHR-MAD in which we had a personal greeting, welcome back, let us know if you need anything etc. All flights in J.
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Old Jan 8, 2025 | 6:23 am
  #2172  
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Was on BA433 this morning DUB-LHR, not sure if we can consider this Gold greeting - and if this is pure laziness or efficiency, but certainly not personalization.
But the IFM added in his generic welcome message "to our BA Gold card holders" . He had a lot of time to do the personal greeting as we were delayed close to an hour because of deicing and traffic flow into LHR.
He did distribute water during the wait.. but nothing else to recognize GCH.

Cheers!
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Old Jan 8, 2025 | 6:28 am
  #2173  
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Originally Posted by skicowboys
Returned home last week from LAS and was given a postcard thanking us for our custom. We are only gold, but this was a nice touch and much appreciated.
I don't think you will be saying 'We are only gold..' when the new status qualification criterion for gold kicks in from April.
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Old Jan 8, 2025 | 8:28 am
  #2174  
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Yay - Mrs CKBA got her first Gold greeting (with me) - proactive IFL on BA 768 LHR-OSL.

Last edited by CKBA; Jan 8, 2025 at 9:01 am
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Old Jan 8, 2025 | 9:14 am
  #2175  
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My last two flights
BA777 ARN-LHR - Y
BA878 LHR-WAW - J

Have been a bliss with personal greetings to both me and Mrs, with the FA Lead spending quite some time with us.
After spending 3 hours on the tarmac of AY's A350 on a nice comfy J seat, was downgraded to Y on a HEL-ARN-LHR run and the FA Lead here was amazing. Although he was not aware of the previous day journey issues (or I so think so), he had been adding a fantastic fresh air and overall vibe - with some offerings and had a few trips to the front galley
Definitely Golden Ticket worthy - and submitted already.

The WAW flight on the day after was a proper service, and included personal greetings and every time they approached me with my surname it felt a bit weird as was the only one in the cabin this was extended to.

Pity i will lose the Gold card after April.
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