Does Qantas offer goodwill flight change if I miss the flight?
#1
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Join Date: Nov 2023
Location: Madison, WI
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Does Qantas offer goodwill flight change if I miss the flight?
As title, I’m on my way to get to Sydney from LAX soon on AA 73 but the inbound flight may come in late causing some delay. I have a separate itinerary to transit from Sydney to Melbourne on Qantas on a 2 hour connection time. (There was no way for me to book myself from a small local airport to Melbourne due to too many stopover.)
On the one hand, it is likely I will be able to make it to the Qantas flight but I want to check if anyone who is frequent Qantas flyer would know if they do handle the case for OneWorld partner flight on separate itinerary.
Also, I’m an OneWorld Emerald elite. Does that help? I’m considering talk to the agent in Qantas First lounge at LAX to see what they can potentially do if my inbound flight come in really late.
On the one hand, it is likely I will be able to make it to the Qantas flight but I want to check if anyone who is frequent Qantas flyer would know if they do handle the case for OneWorld partner flight on separate itinerary.
Also, I’m an OneWorld Emerald elite. Does that help? I’m considering talk to the agent in Qantas First lounge at LAX to see what they can potentially do if my inbound flight come in really late.
#2
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Join Date: Apr 2001
Location: MEL CHC
Posts: 22,903
Been to SYD before?
No way I would have booked a 2:00 hr transfer SYD T1 to SYD T3 on separate tickets. SYD T1 has a lot of arrivals when AA73 arrives
Scheduled to arrive in SYD Sunday 01 Sept? The AA73 flight that arrives today in ~2:00hrs is on time,
Airport info SYDNEY (SYD) - amenities, transfers, transport
Have you booked the cheapest or a flexible ticket? The QF domestic checkin agents at T1 are know to offer some flexibility, but not guaranteed.
Anyway many SYD MEL flights on QF, VA & JQ if you need to buy a walkup ticket. If you no show your SYD-MEL ticket any other flights on that ticket are likely to auto cancel
No way I would have booked a 2:00 hr transfer SYD T1 to SYD T3 on separate tickets. SYD T1 has a lot of arrivals when AA73 arrives
Scheduled to arrive in SYD Sunday 01 Sept? The AA73 flight that arrives today in ~2:00hrs is on time,
Airport info SYDNEY (SYD) - amenities, transfers, transport
Have you booked the cheapest or a flexible ticket? The QF domestic checkin agents at T1 are know to offer some flexibility, but not guaranteed.
Anyway many SYD MEL flights on QF, VA & JQ if you need to buy a walkup ticket. If you no show your SYD-MEL ticket any other flights on that ticket are likely to auto cancel
#3
Original Poster




Join Date: Nov 2023
Location: Madison, WI
Programs: TK Elite, SAS Gold, JGC, AA EP, Hyatt Globalist, Marriott Platinum, Hilton Diamond, IHG Diamond Amb
Posts: 83
Been to SYD before?
No way I would have booked a 2:00 hr transfer SYD T1 to SYD T3 on separate tickets. SYD T1 has a lot of arrivals when AA73 arrives
Scheduled to arrive in SYD Sunday 01 Sept? The AA73 flight that arrives today in ~2:00hrs is on time,
Airport info SYDNEY (SYD) - amenities, transfers, transport
Have you booked the cheapest or a flexible ticket? The QF domestic checkin agents at T1 are know to offer some flexibility, but not guaranteed.
Anyway many SYD MEL flights on QF, VA & JQ if you need to buy a walkup ticket. If you no show your SYD-MEL ticket any other flights on that ticket are likely to auto cancel
No way I would have booked a 2:00 hr transfer SYD T1 to SYD T3 on separate tickets. SYD T1 has a lot of arrivals when AA73 arrives
Scheduled to arrive in SYD Sunday 01 Sept? The AA73 flight that arrives today in ~2:00hrs is on time,
Airport info SYDNEY (SYD) - amenities, transfers, transport
Have you booked the cheapest or a flexible ticket? The QF domestic checkin agents at T1 are know to offer some flexibility, but not guaranteed.
Anyway many SYD MEL flights on QF, VA & JQ if you need to buy a walkup ticket. If you no show your SYD-MEL ticket any other flights on that ticket are likely to auto cancel
#4
Original Poster




Join Date: Nov 2023
Location: Madison, WI
Programs: TK Elite, SAS Gold, JGC, AA EP, Hyatt Globalist, Marriott Platinum, Hilton Diamond, IHG Diamond Amb
Posts: 83
Been to SYD before?
No way I would have booked a 2:00 hr transfer SYD T1 to SYD T3 on separate tickets. SYD T1 has a lot of arrivals when AA73 arrives
Scheduled to arrive in SYD Sunday 01 Sept? The AA73 flight that arrives today in ~2:00hrs is on time,
Airport info SYDNEY (SYD) - amenities, transfers, transport
Have you booked the cheapest or a flexible ticket? The QF domestic checkin agents at T1 are know to offer some flexibility, but not guaranteed.
Anyway many SYD MEL flights on QF, VA & JQ if you need to buy a walkup ticket. If you no show your SYD-MEL ticket any other flights on that ticket are likely to auto cancel
No way I would have booked a 2:00 hr transfer SYD T1 to SYD T3 on separate tickets. SYD T1 has a lot of arrivals when AA73 arrives
Scheduled to arrive in SYD Sunday 01 Sept? The AA73 flight that arrives today in ~2:00hrs is on time,
Airport info SYDNEY (SYD) - amenities, transfers, transport
Have you booked the cheapest or a flexible ticket? The QF domestic checkin agents at T1 are know to offer some flexibility, but not guaranteed.
Anyway many SYD MEL flights on QF, VA & JQ if you need to buy a walkup ticket. If you no show your SYD-MEL ticket any other flights on that ticket are likely to auto cancel
#5
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Join Date: Apr 2001
Location: MEL CHC
Posts: 22,903
From another DPS-SYD-LAX, will Garuda check through the luggage onto a Delta flight?
Can be slow or quick processing immigration and customs/biosecuity. Just luck on the day
The time 06:00 to 09:00 is the busiest for international arrivals SYD arrivals (non official link) https://www.sydney-airport.net/syd-arrivals-terminal-1
At least 3:00hrs (some risk) If you book 4:00hrs a chance QF domestic checkin staff at T1 will offer you earlier flight, no matter what the ticket t&c's are. But not guaranteed
See from another of your posts are a group of 4.
Hope you enjoy your trip to Australia.
Can and Will are VERY, VERY different things. Yes, they can and should. Will the specific agent at the desk be smart enough/care enough to do it? Who knows.
But heres the larger issue-if they dont check your bag through-you 100% will NOT make this connection. Guaranteed 0%. I hate to break it to you but post-Covid the lines for INTL arrivals between 6-9am in SYD are ABYSMALLY long. It could easily be an hour from the time you land to get the time you get your bag and then youd have to get in the long ques at baggage exit.
<snip>.
But heres the larger issue-if they dont check your bag through-you 100% will NOT make this connection. Guaranteed 0%. I hate to break it to you but post-Covid the lines for INTL arrivals between 6-9am in SYD are ABYSMALLY long. It could easily be an hour from the time you land to get the time you get your bag and then youd have to get in the long ques at baggage exit.
<snip>.
The time 06:00 to 09:00 is the busiest for international arrivals SYD arrivals (non official link) https://www.sydney-airport.net/syd-arrivals-terminal-1
At least 3:00hrs (some risk) If you book 4:00hrs a chance QF domestic checkin staff at T1 will offer you earlier flight, no matter what the ticket t&c's are. But not guaranteed
See from another of your posts are a group of 4.
Hope you enjoy your trip to Australia.
Last edited by Mwenenzi; Aug 30, 2024 at 2:39 pm
#6




Join Date: Jul 1999
Location: SYD, GOT
Programs: BA GGL/GfL; SK EBG; QF LTG; Hilton LTD, A-Club Platinum, Marriott Platinum
Posts: 3,466
Being positive - as you have booked what you did. But assuming you miss the flight or are close.
When you arrive, you collect your bags, customs etc, and then head to the right to the Qantas international transfer desk.
There are a series of checkin desks, I would simply go up to the business one, or which ever is free, it does not really matter, and say that you were on AA73 which landed late and believe that you have missed QF04xx to MEL.
Show your AA BP and the itin or BP for the QF flight.
They are more used to missed connections and have a degree of flexibility that you will not get in the domestic terminal or over the phone. They know that people mess up the bus time from one terminal to the other etc
I expect that they will change you for free, or at least waive the fare difference and then just the change fee of AUD 90-99?
Just be polite and smile - self importance does not work well down here
Smile and say thank you :-)
Let us know how you go.
KF
When you arrive, you collect your bags, customs etc, and then head to the right to the Qantas international transfer desk.
There are a series of checkin desks, I would simply go up to the business one, or which ever is free, it does not really matter, and say that you were on AA73 which landed late and believe that you have missed QF04xx to MEL.
Show your AA BP and the itin or BP for the QF flight.
They are more used to missed connections and have a degree of flexibility that you will not get in the domestic terminal or over the phone. They know that people mess up the bus time from one terminal to the other etc
I expect that they will change you for free, or at least waive the fare difference and then just the change fee of AUD 90-99?
Just be polite and smile - self importance does not work well down here
Smile and say thank you :-)
Let us know how you go.
KF
#7
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Location: Not here; there!
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As title, I’m on my way to get to Sydney from LAX soon on AA 73 but the inbound flight may come in late causing some delay. I have a separate itinerary to transit from Sydney to Melbourne on Qantas on a 2 hour connection time. (There was no way for me to book myself from a small local airport to Melbourne due to too many stopover.)
#8

Join Date: Jul 2022
Location: HND
Programs: Hilton, IHG, CX, EK
Posts: 163
Can be slow or quick processing immigration and customs/biosecuity. Just luck on the day
The time 06:00 to 09:00 is the busiest for international arrivals SYD arrivals (non official link) https://www.sydney-airport.net/syd-arrivals-terminal-1
The time 06:00 to 09:00 is the busiest for international arrivals SYD arrivals (non official link) https://www.sydney-airport.net/syd-arrivals-terminal-1
The biggest delay is inbound holding and then ground holds waiting for a gate if something is late leaving. A bus bay would also ruin ones day.
I agree 3 hours is the safest INT>DOM transfer time at SYD.
#9
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Join Date: Nov 2023
Location: Madison, WI
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I'm afraid that I don't understand this. If you booked through AA, you should have been able to book LAX-SYD-MEL on one cash ticket, and AAA-BBB-LAX on another cash ticket, and have AA place both tickets in a single PNR. You would have then been protected in the event of IROPS anywhere along the journey -- including at SYD, assuming that you met the minimum connecting time at SYD.
#10
Original Poster




Join Date: Nov 2023
Location: Madison, WI
Programs: TK Elite, SAS Gold, JGC, AA EP, Hyatt Globalist, Marriott Platinum, Hilton Diamond, IHG Diamond Amb
Posts: 83
Being positive - as you have booked what you did. But assuming you miss the flight or are close.
When you arrive, you collect your bags, customs etc, and then head to the right to the Qantas international transfer desk.
There are a series of checkin desks, I would simply go up to the business one, or which ever is free, it does not really matter, and say that you were on AA73 which landed late and believe that you have missed QF04xx to MEL.
Show your AA BP and the itin or BP for the QF flight.
They are more used to missed connections and have a degree of flexibility that you will not get in the domestic terminal or over the phone. They know that people mess up the bus time from one terminal to the other etc
I expect that they will change you for free, or at least waive the fare difference and then just the change fee of AUD 90-99?
Just be polite and smile - self importance does not work well down here
Smile and say thank you :-)
Let us know how you go.
KF
When you arrive, you collect your bags, customs etc, and then head to the right to the Qantas international transfer desk.
There are a series of checkin desks, I would simply go up to the business one, or which ever is free, it does not really matter, and say that you were on AA73 which landed late and believe that you have missed QF04xx to MEL.
Show your AA BP and the itin or BP for the QF flight.
They are more used to missed connections and have a degree of flexibility that you will not get in the domestic terminal or over the phone. They know that people mess up the bus time from one terminal to the other etc
I expect that they will change you for free, or at least waive the fare difference and then just the change fee of AUD 90-99?
Just be polite and smile - self importance does not work well down here
Smile and say thank you :-)
Let us know how you go.
KF
#11
Moderator: Asiana & Qantas Frequent Flyer




Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF LTG / P1 , LH LT SEN / HON, OZ LT Diamond +, Marriott LT PT, HH Diamond,
Posts: 15,149
Enjoy the lounge and good luck in Sydney, its risky but there is a good chance it works.
#12




Join Date: Jul 1999
Location: SYD, GOT
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Posts: 3,466
Enjoy the flight. You know SYD/MEL in Y is perfectly reasonable. And I would have taken that for a through ticket. Especially after those long flights. Good luck I am sure you will be fine.
#13
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Join Date: Apr 2001
Location: MEL CHC
Posts: 22,903
https://www.sydneyairport.com.au/fli...&showAll=false
https://www.sydney-airport.net/syd-a...erminal-1?tp=6
Some long (red) delays with other flights this morning
So they should make it with the 2:00hr transfer on separate tickets. May even have time a QF T3 lounge visit. All about risk vs the consequences
- Being in F will be amongst the first off the aircraft,
- If have checked bags (not stated above) could add another 10-15-20-xx minutes
- As the first time to SYD will not be familiar with the AU immigration & custom's biosecurity arrangements and the T1 to T3 transfer shuffle
- The DEL flight due 5 minutes after AA73, is late, which is good. Some of those pax can have enormous amounts of luggage, that can be sent to secondary, and have slow custom's biosecurity

Last edited by Mwenenzi; Aug 31, 2024 at 1:45 pm
#14
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Join Date: Nov 2023
Location: Madison, WI
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I made it through with breeze!
Thank you all! I made it through under an hour!
6:44 landed (ended up arrive earlier than United!)
7:05 cleared the custom (I have no check bag and there are multiple passport control machines which I spent most of my time but still less than 10 mins)
7:15 hopped onto the Qantas transfer bus (no checked bag but have to weigh the bag)
7:35 checked in at the Qantas biz lounge with an hour to enjoy (got in through the entrance of Qantas Club)
8:40 boarding time (ETA)
6:44 landed (ended up arrive earlier than United!)
7:05 cleared the custom (I have no check bag and there are multiple passport control machines which I spent most of my time but still less than 10 mins)
7:15 hopped onto the Qantas transfer bus (no checked bag but have to weigh the bag)
7:35 checked in at the Qantas biz lounge with an hour to enjoy (got in through the entrance of Qantas Club)
8:40 boarding time (ETA)
Last edited by bc1280; Aug 31, 2024 at 3:55 pm
#15
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Join Date: Apr 2001
Location: MEL CHC
Posts: 22,903
Thank you all! I made it through under an hour!
6:44 landed (ended up arrive earlier than United!)
7:05 cleared the custom (I have no check bag and there are multiple passport control machines which I spent most of my time but still less than 10 mins)
7:15 hopped onto the Qantas transfer bus (no checked bag but have to weigh the bag)
7:35 checked in at the Qantas biz lounge with an hour to enjoy (got in through the entrance of Qantas Club)
8:40 boarding time (ETA)
6:44 landed (ended up arrive earlier than United!)
7:05 cleared the custom (I have no check bag and there are multiple passport control machines which I spent most of my time but still less than 10 mins)
7:15 hopped onto the Qantas transfer bus (no checked bag but have to weigh the bag)
7:35 checked in at the Qantas biz lounge with an hour to enjoy (got in through the entrance of Qantas Club)
8:40 boarding time (ETA)

It does not always go that well.
Last edited by Mwenenzi; Aug 31, 2024 at 4:15 pm

