Sep 6, 2019, 8:04 am
Last edit by: StartinSanDiego
Chase Shut Down thread: (Archived version found here: https://www.flyertalk.com/forum/chase-ultimate-rewards/1526572-chase-closed-my-credit-card-account-s-consolidated.html]
There is a general Shut Down thread in the Manufactured Spend forum, found here: https://www.flyertalk.com/forum/manufactured-spending/1948543-2019-shutdown-thread.html
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
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What happened?
When someone reports an account closure here, people are curious as to both the background on the Chase relationship and any/all potential shut down triggers. Please answer any relevant questions to give details. This could help figure out what happened or how you could proceed:
There is a general Shut Down thread in the Manufactured Spend forum, found here: https://www.flyertalk.com/forum/manufactured-spending/1948543-2019-shutdown-thread.html
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
What happened?
When someone reports an account closure here, people are curious as to both the background on the Chase relationship and any/all potential shut down triggers. Please answer any relevant questions to give details. This could help figure out what happened or how you could proceed:
- Background: Do you have both Credit Cards and Banking accounts with Chase? Tell us your history at Chase. What do you feel the trigger could have been? Does anything unusual (from the bankers perspective) go on in your accounts? How long have you had a banking relationship with Chase? Please explain.
- Ultimate Rewards: Did you transfer UR points to someone with a different address? Different last names? Did you sell UR points to someone?
- Potentially suspicious activities: Do you use multiple sources to pay your credit card bills, such as Walmart Bill Pay? Do you ACH using multiple accounts? Did you recently wire transfer large amounts into or out of your Chase accounts?
- Bonus Earnings: Approximately what percentage of your charges earned less than 5x points in the past 12 months?
- Other possible Triggers:
- Did a Chase or non-Chase bank recently close one of your credit cards?
- Are you using up a large percentage of your credit line or cycling the credit lines on all Chase and non-Chase credit cards?
- Is your total credit line with Chase much higher than with other banks?
- Did you apply for many credit cards or other forms of credit recently? Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score? Do you mimic a "bust out" profile? (Someone maxing out credit prior to filing bankruptcy)
- If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
- Did you recently start spending a lot more with Chase than in typical months?
- Is your monthly balance frequently close to your credit limit?
- Did you abuse the Chase Refer a Friend system?
- Did you use/abuse Chase's new checking/savings sign up bonus incentives?
- Did you bounce a check for a credit card payment?
- DId someone at your address get shut down also?
- Do you have a Chase mortgage or other accounts at Chase? Are they in good standing?
- Did you dispute or return items on your credit cards? How many times?
- Have you recently needed back office help on your accounts, which may have triggered a review or called attention to something?
Chase Shut Downs & Credit-Card Account Closures (2019 - 2025)
Apr 24, 2023 | 7:32 pm
#616
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 9,963
See took out 2 biz and 2 personal in Feb/Mar, with one biz and one personal with Chase this year and no Chase in the prior 24 months. . 4 non-chase biz card approvals in 2022, no personal applications.
Apr 25, 2023 | 12:14 pm
#618
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 9,963
My wife just got 3 of 4 personal cards cancelled (Hyatt, IHG, Aer Lingus), but they left the Freedom open it seems (maybe I'll get another letter on that). Fairly light spend.
Today, I dot a letter dated 4/11 saying they would shut them down on 5/7. They will refund the annual fee they say.
No MS spend, but fairly large churn. We just sat out to get our 5/24 under, and applied for several new cards on a few banks, including Chase Ink, Chase Business IHG (maybe I'll get a letter on the business cards soon) and Aer Lingus. I already got the points on the Ink card but I was 3/4 of the way through the spend for the Signup Bonus on Aer Lingus. I was told no more points would be awarded. The reason was "bank decision".
I asked if I could appeal - "No, final decision". Any more details?- No "bank decision" is all we will say. Can I speak to a supervisor "no". Then he ended the discussion.
Anyone ever successful in going to Consumer Protection Finance Bureau?
Can I read anything into them leaving the Freedom open?
I'm worried there is another shoe to drop on her business cards, one of which has a SUB bonus to post next May.
Today, I dot a letter dated 4/11 saying they would shut them down on 5/7. They will refund the annual fee they say.
No MS spend, but fairly large churn. We just sat out to get our 5/24 under, and applied for several new cards on a few banks, including Chase Ink, Chase Business IHG (maybe I'll get a letter on the business cards soon) and Aer Lingus. I already got the points on the Ink card but I was 3/4 of the way through the spend for the Signup Bonus on Aer Lingus. I was told no more points would be awarded. The reason was "bank decision".
I asked if I could appeal - "No, final decision". Any more details?- No "bank decision" is all we will say. Can I speak to a supervisor "no". Then he ended the discussion.
Anyone ever successful in going to Consumer Protection Finance Bureau?
Can I read anything into them leaving the Freedom open?
I'm worried there is another shoe to drop on her business cards, one of which has a SUB bonus to post next May.
Any thoughts as to whether I’ll get the points on spend on the last period post my last statement date?
Im $4k through a $5k spend, and was planning to hit the $5k soon. Any thoughts on whether they might still give me the signup bonus?
Last edited by beachfan; Apr 25, 2023 at 2:09 pm
Apr 25, 2023 | 12:17 pm
#619
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,884
Apr 25, 2023 | 2:10 pm
#620
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 9,963
Apr 26, 2023 | 4:30 pm
#621
Join Date: May 2003
Posts: 6,417
My wife's account closure date (May 7) will be before the next statement closing date.
Any thoughts as to whether I’ll get the points on spend on the last period post my last statement date?
Im $4k through a $5k spend, and was planning to hit the $5k soon. Any thoughts on whether they might still give me the signup bonus?
Any thoughts as to whether I’ll get the points on spend on the last period post my last statement date?
Im $4k through a $5k spend, and was planning to hit the $5k soon. Any thoughts on whether they might still give me the signup bonus?
https://www.flyertalk.com/forum/35198972-post28.html
Make sure your new statement cut date is several days before your scheduled acct closure so all points post. And I don't think there's any harm (and it COULD be beneficial) if you close the Chase acct yourself rather than have them close it on you.
Apr 27, 2023 | 3:08 pm
#622
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 9,963
Thanks! tried online before I read your post, but it wouldnt advance my next date, just the one after. Ill try calling.
Apr 27, 2023 | 10:33 pm
#623
Join Date: May 2003
Posts: 6,417
It didn't show that it had advanced my next statement cut date either after I did it online, however I then called to make sure............and then called a second time to confirm that the first agent gave me correct info. Sure enough my statement cut 4 days earlier, I got all my UR pts, transferred them, then shut my Chase acct myself.
Apr 27, 2023 | 11:32 pm
#624
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold 1.2MM (BIS), AA LT Plat (SUBs, BD/Bask), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 4,601
Apr 28, 2023 | 7:32 am
#625
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,884
More > Update Settings and Preferences > Payment due date.
We cannot directly select a Statement date. If you are editing a personal account the difference between the Statement and Due date is 25 days. Business account is 22 days. I have all our accounts set to generate statements on the 3rd, which means Due on the 25th (business) or 28th (personal).
We cannot directly select a Statement date. If you are editing a personal account the difference between the Statement and Due date is 25 days. Business account is 22 days. I have all our accounts set to generate statements on the 3rd, which means Due on the 25th (business) or 28th (personal).
Apr 28, 2023 | 9:10 am
#626
Join Date: May 2022
Posts: 3,100
More > Update Settings and Preferences > Payment due date.
We cannot directly select a Statement date. If you are editing a personal account the difference between the Statement and Due date is 25 days. Business account is 22 days. I have all our accounts set to generate statements on the 3rd, which means Due on the 25th (business) or 28th (personal).
We cannot directly select a Statement date. If you are editing a personal account the difference between the Statement and Due date is 25 days. Business account is 22 days. I have all our accounts set to generate statements on the 3rd, which means Due on the 25th (business) or 28th (personal).
Apr 28, 2023 | 11:19 am
#627
Join Date: May 2003
Posts: 6,417
These quotes seem to refer to changing statement closing date online. Ive changed a Chase statement closing date dozens of times by calling, including an hour ago, have never seen a way to do it myself online, which Id much prefer. Please direct me to the appropriate webpages and/or links. Thank you.
More > Update Settings and Preferences > Payment due date.
We cannot directly select a Statement date. If you are editing a personal account the difference between the Statement and Due date is 25 days. Business account is 22 days. I have all our accounts set to generate statements on the 3rd, which means Due on the 25th (business) or 28th (personal).
We cannot directly select a Statement date. If you are editing a personal account the difference between the Statement and Due date is 25 days. Business account is 22 days. I have all our accounts set to generate statements on the 3rd, which means Due on the 25th (business) or 28th (personal).
Apr 28, 2023 | 11:57 am
#628
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,884
Correct, but the number of days between the billing date and due date is different for business and personal card accounts, and this matters if one is trying to work backward from the due date to the billing date.
Last edited by mia; Apr 28, 2023 at 12:12 pm
May 11, 2023 | 9:04 am
#629
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
Let me explain. I recently opened a Chase checking account, not for the cash bonus, though I certainly made sure to reap that, but because my main bank is a regional (FGBM). And if it goes under, how long will I wait (days? weeks?) for the FDIC to make me whole? I still have money in that regional, but now I also have a substantial portion of just-in-case money with Chase, a safe haven.
RNE, opining that if JPMCB goes belly-up, the entire economy has collapsed.
May 11, 2023 | 10:05 am
#630
Join Date: Jan 2013
Posts: 1,449
LOL, I remember talking to an in-branch Chase rep trying to sell me on investment accounts. I asked something about the risks and FDIC, etc., and he smugly replied that unlike other banks, if JPMC goes under, then we take the entire economy with us.