Big News on ual.com coming up: New Upgrade Feature
Oct 8, 2004 | 12:09 am
#76
FlyerTalk Evangelist
Join Date: Jun 2000
Location: Sunny SYDNEY!
Programs: UA Million Miler. (1.9M) Virgin Platinum. HH Diamond + SPG Gold
Posts: 32,351
He, he, well if anyone else has a spare Novemer expiring HK49, and wants to experiment, I'm booking today an ORD-DEN-SEA mid November.
ozstamps at ozemail.com
ozstamps at ozemail.com
Oct 8, 2004 | 12:12 am
#77
Join Date: Jun 2004
Location: BUR
Programs: UA 1MM, DL former Gold, AA, SPG, HH Gold, SPG Gold, Marriott Gold
Posts: 884
Originally Posted by gfowler-ord-1k
I did I copy/paste from your email and had thought of the 0/O problem so I had tried it both ways. Sorry.
Oct 8, 2004 | 12:16 am
#78
Join Date: Jan 1999
Location: Too many
Programs: Lots
Posts: 5,765
In other "improvements", my e-Upgrade summary is now presented in a microscopic font.
Oct 8, 2004 | 12:19 am
#79
FlyerTalk Evangelist
Join Date: Jul 2002
Location: Still going through ORD security when boarding has already started
Programs: AA EXP, UA Silver, HH Gold, Bonvoy Gold, IHG Plat, Hyatt Disco, Reno Air MEGA Platinum
Posts: 10,312
No need to apologize!!
Originally Posted by gfowler-ord-1k
I did I copy/paste from your email and had thought of the 0/O problem so I had tried it both ways. Sorry.
We must be crazy to think that such a thing would actually work on United.com!
Oct 8, 2004 | 12:28 am
#80
FlyerTalk Evangelist
Join Date: Jun 2000
Location: Sunny SYDNEY!
Programs: UA Million Miler. (1.9M) Virgin Platinum. HH Diamond + SPG Gold
Posts: 32,351
Originally Posted by Axey
In other "improvements", my e-Upgrade summary is now presented in a microscopic font.
Oct 8, 2004 | 12:28 am
#81
Join Date: Jun 2003
Location: LAX
Programs: UA Premier Gold, AA Platinum (but I also just pay for upgrades if I want them)
Posts: 636
All booking codes for SWU???
Originally Posted by PremEx
I also like this under (check out the wording):
Boy, are you hi-rev flyers screwed now. Systemsides are now good only on the lowest fares in Economy Internationally (Region 2). Yipeee for me!
Boy, are you hi-rev flyers screwed now. Systemsides are now good only on the lowest fares in Economy Internationally (Region 2). Yipeee for me!
Per the site, SWU can be used on:
Business : C, D
Economy Region 1: Y, B, E, M, U, H, Q, V, W,
Economy Region 2: S, L, T, K
I take this to mean that you get to use a SWU on basically all fares! Sounds good to me!!!
Oct 8, 2004 | 12:31 am
#82
In memoriam
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
I was able to upgrade someone's LAX-JFK flight. One thing that concerns me is that after the upgrades was succesfull it alowed my to print the person's original "E-Ticket Receipt and Itinerary". That contains all kinds of information that I don't think the sponsor should have access to. At least the credit card number is XXXXed out for most of the digits.
I saved copies of each step and it worked fairly well. The CR1 is now shown in reserved state in my "E-Upgrade summary" page.
I saved copies of each step and it worked fairly well. The CR1 is now shown in reserved state in my "E-Upgrade summary" page.
Oct 8, 2004 | 12:51 am
#83
Join Date: Jun 2004
Location: BUR
Programs: UA 1MM, DL former Gold, AA, SPG, HH Gold, SPG Gold, Marriott Gold
Posts: 884
Originally Posted by gfowler-ord-1k
I was able to upgrade someone's LAX-JFK flight. One thing that concerns me is that after the upgrades was succesfull it alowed my to print the person's original "E-Ticket Receipt and Itinerary". That contains all kinds of information that I don't think the sponsor should have access to. At least the credit card number is XXXXed out for most of the digits.
I saved copies of each step and it worked fairly well. The CR1 is now shown in reserved state in my "E-Upgrade summary" page.
I saved copies of each step and it worked fairly well. The CR1 is now shown in reserved state in my "E-Upgrade summary" page.
Oct 8, 2004 | 1:02 am
#84
Join Date: Apr 2003
Location: USA
Programs: UA 1K, Starwood Platinum, Hyatt Diamond
Posts: 990
Be aware that when you click the 'Request upgrade' button at the bottom of the page, upgrades are actually immediately requested, and potentially confirmed.
Sure enough, that makes sense and I may be a bit dumb, but I expected a confirmation page (the "old" upgrade tool had such a page).
After mistakenly applying a *paper* SWU (which I dont have) to a flight segment, I called United to downgrade. I was told that "Sir, if you did not have a SWU the system would not confirm the upgrade". I attempted to suggest that the system would have a hard time verifying how many paper upgrades I have... Well, you know the rule -- the next agent has been more helpful
Sure enough, that makes sense and I may be a bit dumb, but I expected a confirmation page (the "old" upgrade tool had such a page).
After mistakenly applying a *paper* SWU (which I dont have) to a flight segment, I called United to downgrade. I was told that "Sir, if you did not have a SWU the system would not confirm the upgrade". I attempted to suggest that the system would have a hard time verifying how many paper upgrades I have... Well, you know the rule -- the next agent has been more helpful
Oct 8, 2004 | 1:33 am
#85
In memoriam
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
Here is another thing that I don't like about the new feature. In the itinerary I upgraded there was already an upgrade request pending for the return flight. Next to it was a "Cancel Upgrade" button. I did not try it but I don't think the sponsor should be allowed to cancel an upgrade request previously made by the sponsoree.
Last edited by gfowler-ord-1k; Oct 8, 2004 at 1:44 am
Oct 8, 2004 | 2:53 am
#86
Join Date: Aug 1999
Location: Australia
Posts: 2,844
Originally Posted by Axey
Under the LH upgrade section...
Are there any non-1K's receiving SWU's? Why even mention this "cost" which is "waived for 1K's"?
Are there any non-1K's receiving SWU's? Why even mention this "cost" which is "waived for 1K's"?
Oct 8, 2004 | 8:41 am
#87
Join Date: May 2004
Location: ORD A.K.A home(35%),SNA(60%),DEN(5%)
Programs: UA 1K
Posts: 210
They have changed the online easy-"chicken" as well. It now show you your balance for 500,CR1 and SWU and askes you which one you want to use in a drop down.
Oct 8, 2004 | 8:48 am
#88
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Seattle, WA, USA
Programs: Bar Alliance Gold
Posts: 16,280
What about us 1Ps and 2Ps? :)
While it is both nice and proper that UA instituted these upgrade features for UGS and 1K customers, all of who have multiple forms of paper certs to upgrade transcon and international itineraries for both themselves and others (time to start ingratiating myself with some 1Ks for my LHR and SIN trips ), it would have been nice if they had also allowed 1Ps and 2Ps (and UGS and 1Ks) to be able to request mileage upgrades, as well. We still have to call the desk for those, but at least UA is nice enough not to charge us $5 or $10 for the privellege, so we shouldn't be too bitter.
), it would have been nice if they had also allowed 1Ps and 2Ps (and UGS and 1Ks) to be able to request mileage upgrades, as well. We still have to call the desk for those, but at least UA is nice enough not to charge us $5 or $10 for the privellege, so we shouldn't be too bitter.
Oct 8, 2004 | 9:26 am
#89
Join Date: Nov 2003
Location: SAN/TIJ or under water.
Programs: Club interjet; Airbnb
Posts: 1,882
Originally Posted by gfowler-ord-1k
I was able to upgrade someone's LAX-JFK flight. One thing that concerns me is that after the upgrades was succesfull it alowed my to print the person's original "E-Ticket Receipt and Itinerary". That contains all kinds of information that I don't think the sponsor should have access to. At least the credit card number is XXXXed out for most of the digits.
I saved copies of each step and it worked fairly well. The CR1 is now shown in reserved state in my "E-Upgrade summary" page.
I saved copies of each step and it worked fairly well. The CR1 is now shown in reserved state in my "E-Upgrade summary" page.
Thanks for your generosity in upgrading the other FTer. If I am ever able to help you in any way, rest assured I will not hesitate to do so.
Well done. ^
Oct 8, 2004 | 9:47 am
#90
Join Date: Mar 2004
Location: VA, USA
Programs: Marriott LTT, United Club Life Member, UA *S
Posts: 995
Originally Posted by carbonchaser
A decent flight search engine for award travel would be outstanding, especially since they're going to start charging to use an agent
Heck, a decent flight search engine at all would be nice
Heck, a decent flight search engine at all would be nice