ARCHIVE: Airport Upgrade and Standby Priority List (“PALL”) Order (master thread)
#706




Join Date: Dec 2010
Location: DEN
Programs: AA EXP, AA Million Miles, Hilton Diamond
Posts: 2,918
The "thing" that "happened" to the OP is perfectly normal, within expected parameters, and could have occurred for any one of several legitimate reasons.
#707
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
At least until next year, when upgrade priority is ranked by total spend over the previous year...
#708




Join Date: Dec 2011
Programs: UA
Posts: 386
Incorrect. Check in time has no impact at all on upgrade priority. Only upgrade request time stamp is the factor. With a SDFC, you do retain the time stamp, so if you move to another flight, you fall on the list according to the time stamp of your upgrade request, not according to when you originally checked in.
#709
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
#710
Suspended
Join Date: Feb 2011
Location: Tampa, FL
Programs: AA EXP; UA Silver; Marriott Platinum Premier; Hilton Gold; Hyatt Platinum; National Executive Elite
Posts: 156
Wouldn't a CK also bump out an EXP regardless of time of request? I was #1 on the list and upgraded as boarding began on IAH-DFW last Thursday. Toward the end of boarding, the FA comes over to me and hands me a BP for 9C, she apologized but said that they had a late check-in but the other PAX was a CK member so they allowed them on the flight and gave them my F seat. I thought it was strange, but its such a short flight so I didn't argue. 9B was unoccupied and the F FA took great care of me during the flight, but I did find it interesting that the check-in cutoffs didn't apply to a CK. After taking 9C, I looked at the UG list and sure enough, I was #2 and the CK who took my F seat was #1.
#711


Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Silver, Hertz Five Star
Posts: 7,476
Wouldn't a CK also bump out an EXP regardless of time of request? I was #1 on the list and upgraded as boarding began on IAH-DFW last Thursday. Toward the end of boarding, the FA comes over to me and hands me a BP for 9C, she apologized but said that they had a late check-in but the other PAX was a CK member so they allowed them on the flight and gave them my F seat. I thought it was strange, but its such a short flight so I didn't argue. 9B was unoccupied and the F FA took great care of me during the flight, but I did find it interesting that the check-in cutoffs didn't apply to a CK. After taking 9C, I looked at the UG list and sure enough, I was #2 and the CK who took my F seat was #1.
#712


Join Date: Sep 2014
Programs: AA EP, Hilton Diamond, Hertz Platinum
Posts: 647
Wouldn't a CK also bump out an EXP regardless of time of request? I was #1 on the list and upgraded as boarding began on IAH-DFW last Thursday. Toward the end of boarding, the FA comes over to me and hands me a BP for 9C, she apologized but said that they had a late check-in but the other PAX was a CK member so they allowed them on the flight and gave them my F seat. I thought it was strange, but its such a short flight so I didn't argue. 9B was unoccupied and the F FA took great care of me during the flight, but I did find it interesting that the check-in cutoffs didn't apply to a CK. After taking 9C, I looked at the UG list and sure enough, I was #2 and the CK who took my F seat was #1.
This is what I'm willing to be happened in your case:
1) CK presented themselves for check in past the cut off and after your upgrade was processed.
2) Once the CK was checked in they would be moved to the airport upgrade list (if not already upgraded) and they'd fall wherever they'd fall based on their upgrade request time stamp. In this case, the CK most likely had an earlier upgrade request than you so they went to #1 and you moved to #2.
3) Airport agents saw this and figured it would be easier to move you and upgrade the CK, rather than upset what they'd perceive to be a higher value customer than an EXP by saying the upgrades weren't available.
#713
Join Date: Apr 2015
Programs: AA Gold, Enterprise PLT, Marriott Gold
Posts: 604
CK does not give priority on the upgrade list. For upgrade priority, they are treated like any other EXP.
This is what I'm willing to be happened in your case:
1) CK presented themselves for check in past the cut off and after your upgrade was processed.
2) Once the CK was checked in they would be moved to the airport upgrade list (if not already upgraded) and they'd fall wherever they'd fall based on their upgrade request time stamp. In this case, the CK most likely had an earlier upgrade request than you so they went to #1 and you moved to #2.
3) Airport agents saw this and figured it would be easier to move you and upgrade the CK, rather than upset what they'd perceive to be a higher value customer than an EXP by saying the upgrades weren't available.
This is what I'm willing to be happened in your case:
1) CK presented themselves for check in past the cut off and after your upgrade was processed.
2) Once the CK was checked in they would be moved to the airport upgrade list (if not already upgraded) and they'd fall wherever they'd fall based on their upgrade request time stamp. In this case, the CK most likely had an earlier upgrade request than you so they went to #1 and you moved to #2.
3) Airport agents saw this and figured it would be easier to move you and upgrade the CK, rather than upset what they'd perceive to be a higher value customer than an EXP by saying the upgrades weren't available.
#714


Join Date: Jan 2009
Location: Everywhere
Programs: AA EXP - 4MM, Bonv LIFETIME Titan, HH Dmd, Hyatt Glob., Priority Clb Dmd, Ntnl Exec El., Sixt PLT
Posts: 1,769
#715
Original Member




Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Gold
Posts: 14,999
Was on I fare confirmed in Y. Airport added me to standby list instead of upgrade list. A total of 5 people included me clear (4 were upgrades). Not sure of the order it was cleared in as they were processed a good 70 minutes prior to departure.
#716




Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 8,035
Long time lurker first time posting. Thought I'd chime in on this as I've experienced it a few times before. When booked in first and moving to an earlier flight that only had one or two open seats up front, each time I have been confirmed in Y and listed as DSR on the PALL list. In theory (and in every experience I've had) DSR should have higher priority than UPG1 which is an exp upgrade request. Hope this helps.
(1) I was booked in revenue A and trying to standby for an earlier flight at a connection airport. I get to the gate around T-15 but am faced with a long line of oversells from a previous flight. Instead, I hoof it to the AC, where the AAngel manages to add me to the standby list and print me a Priority Verification card that says "A" under class, indicating that I'm a standby for first class. By the time I get back to the gate, they've closed the flight; they look at my Priority Verification card and say I would've gotten on easily--there were empty seats up front, so I assume all upgrade requests had been accommodated.
(2) Similar situation except in upgraded A thanks to a SWU. I got a Priority Verification card with "A" on it at the ticket counter, and this time I clear into the last F seat on the plane, ahead of 20+ on the upgrade list. That said, I had been through some IRROPS that required an unplanned overnight stay, so maybe I was given an RI code on the PALL list or something?
Either way, both times as a confirmed F passenger on a different flight, I was able to voluntarily standby for F on an earlier flight, and would've cleared both instances save for 5 minutes on the first one.
#717


Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Silver, Hertz Five Star
Posts: 7,476
About two years ago I was #1 on the upgrade list with two seats open but did not get it because there were two ticketed F pax from another flight that were standing by for my flight and they got the F seats. Sounds like it was either mishandled or the policy has changed since then.
#718
Join Date: Mar 2016
Location: Raleigh, NC
Programs: AA EXP, HHonors Diamond, Marriott Silver, IHG PE
Posts: 31
Upgrade list poachers ;-)
Quick question, and feel free to move this to an appropriate thread. Today RDU to DFW on #1052 I was #3 on the upgrade list with three open seats so I was hopeful and as the departure time came and went approached confident. The flight was delayed by about 90 minutes. I was sitting in the club after the scheduled departure time and overheard two guys who's CLT flight was delayed (they were connecting onward) working with the staff and were moved to #1052 to make their connection in DFW instead. They were both placed in the #1 and #2 spots on the UG list. Since we were all EXP (assumption) why would they bump those of us scheduled on that flight for weeks?
I'll add that I wasn't overly irritated because I had a decent seat in back and as EXP I've bumped people down the UG list with same day changes, but I would think that changing flights would land you at the bottom of your status category for upgrades. Can somebody educate me on how AA calculates this?
I'll add that I wasn't overly irritated because I had a decent seat in back and as EXP I've bumped people down the UG list with same day changes, but I would think that changing flights would land you at the bottom of your status category for upgrades. Can somebody educate me on how AA calculates this?
#719
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
Probably already paid first needing to change flights. If they were in coach they would be after you, but I think they also take request date into consideration.
#720


Join Date: Feb 2016
Programs: Hyatt Globalist | Jumpseat Platinum
Posts: 550
I believe currently, list priority within status groups goes by date of request. If you change flights but the ticket remains the same, usually the date gets carried over.
Priority within groups will change to EQD in the last 12 months some time late next year (I think?)
Priority within groups will change to EQD in the last 12 months some time late next year (I think?)

