Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Feb 18, 2016 | 8:38 pm
#826
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
After 3 days of post-secuirty enhancement false starts, I was able to ticket a reservation through .bomb
But I could not apply TVCA credit to this purchase, so used it over the phone on another purchase.
Anyone have success with TVCA on line post-security enhancements?
But I could not apply TVCA credit to this purchase, so used it over the phone on another purchase.
Anyone have success with TVCA on line post-security enhancements?
Feb 19, 2016 | 5:21 am
#827
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4me
Posts: 12,069
After 3 days of post-secuirty enhancement false starts, I was able to ticket a reservation through .bomb
But I could not apply TVCA credit to this purchase, so used it over the phone on another purchase.
Anyone have success with TVCA on line post-security enhancements?
But I could not apply TVCA credit to this purchase, so used it over the phone on another purchase.
Anyone have success with TVCA on line post-security enhancements?
Feb 19, 2016 | 2:27 pm
#828
Senior Moderator
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,458
[Deleted in favor of posting at: http://www.flyertalk.com/forum/unite...update-16.html ]
Last edited by Ocn Vw 1K; Feb 19, 2016 at 4:22 pm Reason: To avoid cross-posting.
Feb 20, 2016 | 10:05 pm
#829
Join Date: Jan 2001
Location: Singapore
Programs: UA MP Plat MM, *G;Global Entry; Hertz, Budget; Accor Gold, Marriott Gold
Posts: 211
Flight booking not working
I have tried for the last 2 days to book a flight.
the united.com website does show me the outbound flights, but when I try
select one I always get an error:
We are unable to process your request. Please see the message below for details.
Were sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
I tried flights to several destinations, it's always the same..
Is there something seriously wrong with UA's webbooking today?
the united.com website does show me the outbound flights, but when I try
select one I always get an error:
We are unable to process your request. Please see the message below for details.
Were sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
I tried flights to several destinations, it's always the same..
Is there something seriously wrong with UA's webbooking today?
Feb 20, 2016 | 11:32 pm
#830
Join Date: Jan 2001
Location: Singapore
Programs: UA MP Plat MM, *G;Global Entry; Hertz, Budget; Accor Gold, Marriott Gold
Posts: 211
could be browser
I just found that this works in an private Firefox browser window.
SO maybe some remembered history/cookie etc causes this?
SO maybe some remembered history/cookie etc causes this?
Feb 21, 2016 | 6:40 am
#831
Join Date: Oct 2004
Location: Anywhere but home
Programs: AA EXP, UA Gold/MM, DL Plat/2MM, HH Dia, PC Plat, MR Gold, ALL Sil
Posts: 4,679
Still having problems logging in and then it sticking. Log in but can't view my reservations; book a flight and try to log in again, but it won't log in. Seems a bigger issue with Firefox than with IE. Finally I called UA and booked a ticket last night -- just in case the generous R inventory to/from SFO-HKG disappeared overnight, which it does sometimes. I mentioned my experiences and the agent said she'd received countless calls related to website not working.
Feb 21, 2016 | 7:54 am
#832
Join Date: Apr 2011
Programs: UA 1K, Marriott LT Titanium, Hyatt Globalist
Posts: 1,080
Status not recognized on UA award ticket?
This has never happened but I purchased a domestic saver award ticket for myself online (UA Prem Plat), all UA metal, and it doesn't seem to recognize my status (eg it wants to charge me to select E+ seats)??
Anyone else experience this?
Anyone else experience this?
Feb 21, 2016 | 7:57 am
#833
Join Date: Nov 2013
Location: NYC / TYO / RSW Up in the Air avoiding the Snowflakes
Programs: UA GS 1.8MM, AA 2.1MM, EK, BA, SQ, CX, Marriott LT, Accor P
Posts: 8,120
Yes - it's a website glitch - give it a while and then try and change seats - worst case is that you have toncall it in.... Same thing has happened to me....
Feb 21, 2016 | 8:07 am
#834
Join Date: Apr 2011
Programs: UA 1K, Marriott LT Titanium, Hyatt Globalist
Posts: 1,080
Yes - it's a website glitch - give it a while and then try and change seats - worst case is that you have toncall it in.... Same thing has happened to me....
Last edited by WineCountryUA; Feb 21, 2016 at 11:15 pm Reason: repaired quote
Feb 21, 2016 | 8:10 am
#835
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,476
Feb 21, 2016 | 8:14 am
#836
Join Date: Jun 2007
Location: SRQ, PDX
Programs: UA 1 MM, AA, DL
Posts: 997
Yep, this has happened coupla times already this year, but so far it has "self-corrected" within a few days...so now I ignore it.
Feb 21, 2016 | 11:12 am
#837
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA lowlife
Posts: 1,494
Anybody else having issues not getting boarding passes emailed?
That engine seems to be broken. I am either not getting them at all, or hours later.
Edit: more details
- auto checkin mailing of BP broken
- manual request thru App broken
- manual request on web site works
That engine seems to be broken. I am either not getting them at all, or hours later.
Edit: more details
- auto checkin mailing of BP broken
- manual request thru App broken
- manual request on web site works
Last edited by Plane-is-home; Feb 21, 2016 at 11:20 am
Feb 21, 2016 | 12:56 pm
#838
Join Date: Jun 2015
Location: IAD
Programs: UA 1K, IHG Spire RA
Posts: 92
just happened to me on friday and I called in and it was taken care of right away. The agent did say that it is a problem with the website and they are working on it. 
Feb 22, 2016 | 12:42 pm
#839
Join Date: Jul 2010
Location: CMH
Programs: UA Plat, 1.2MM, HH Lifetime Diamond, Marriott Gold
Posts: 756
It's been a week of on and off "Logged In" functionality. I login to the home page, search for a flight and my logged in status goes away with the search - which means Expert Mode and more. I hope someone at United IT is working on fixing this issue. If there was an easy way to report issues that actually had impact, I'd do it. 
Feb 23, 2016 | 5:26 am
#840
Join Date: Jul 2010
Location: CMH
Programs: UA Plat, 1.2MM, HH Lifetime Diamond, Marriott Gold
Posts: 756
Now when I login, the My Trips panel doesn't populate. I booked a trip yesterday via an agent for work and the trip shows up under my reservations but only after going to View Account (due to My Trips being broken). Under View Account the new trip is shown, but doesn't just the date without the usual Flight: data.
How can this situation be getting worse? This poor performance has to be costing them revenue from others who cannot book online.
How can this situation be getting worse? This poor performance has to be costing them revenue from others who cannot book online.