Feb 6, 2015, 12:35 am
Last edit by: GuyFromBOM
AI-FR FAQs
Flight Ops
AI - Web Check-In
Baggage Info
Air India - Flying Returns FFP
FFP - Earning
FFP - Redemption
Contact Details
Membership Kit Related
Flight Ops
- All Air India flights in the range AI10 - AI399 and AI900 - AI999 operate from International terminals.
- At BOM - CSIA, all Air India flights (domestic and international) operate from International Terminal : T2 - with effect from October 1, 2015
- At AMD - Ahmedabad SVP Airport, all Air India flights operate from International Terminal : T2- including flight AI614.
- Check-in desks close 45 minutes before STD (Domestic flights)
- Check-in desks close 60 minutes before STD (Domestic flights operating from International Terminal) (For International flights refer to the copy of eticket)
- AirIndia Express is the LCC subsidary of AI (all Y seating) and doesn't have FFP concept in their systems.
- All flights operating under 9I-xxxx series or AI 9xxx are operated by AirIndia Regional (aka Alliance Air - subsidary of AI). FFP benefits: Mileage Earning Only- NO REDEMPTION.
AI - Web Check-In
- Web Check-In facility is available for most AI operated flights (except flights operated by 9I) from 48 hours prior to departure.
- Web Check-In on Mobile
Baggage Info
- AI-FR members get excess baggage allowance of 10kgs (Silver Club), 20kgs (Gold & Maharaja Club) OR 1 piece (upto 23kgs / 50lbs) for Silver, Gold & Maharaja Club members.
- StarAlliance Gold members flying on AI flights, get excess baggage allowance of 20kgs OR 1 piece (upto 23kgs / 50lbs).
- AI Baggage Allowance
Air India - Flying Returns FFP
FFP - Earning
- Earning AI-FR miles on AI flights
- Earning AI-FR miles on StarAlliance partner flights
- Earning AI-FR miles on Code-share flights operated on behalf of AI
FFP - Redemption
- Redeeming AI-FR miles for AI flights / upgrade (Redemption on AI flights can be processed online)
- Redeeming AI-FR miles for StarAlliance Awards / StarAlliance Upgrade Awards (Currently only processed at the AI City Offices)
- AI-FR miles CANNOT BE REDEEMED on Codeshare flights
- Award Request Form
- Upgrade Request Form
Contact Details
- AI Helpdesk - India
- AI Helpdesk - International locations
- For issues related to Flying Returns account: Helpline Numbers - 011-24624074, 011-24624075
- One of the easiest way to contact AI is using chat option from the AirIndia website. They are usually available 24x7. Next best option would be the AI team on Twitter
Membership Kit Related
- Contact the Membership Kit dispatch team on +91 (0)22 61342252 (Monday to Friday between 10:00 to 17:00) or send an email to: [email protected]
AirIndia - FlyingReturns
Dec 4, 2015 | 12:29 pm
#196
Original Poster
Join Date: May 2010
Location: VABB
Programs: AI-FR, 9W-JP
Posts: 723
Using the Update Profile option.
Dec 28, 2015 | 12:18 am
#197
Join Date: Nov 2013
Location: India
Programs: SkyTeam Elite Plus, Accor Gold
Posts: 953
I do not know if anyone buys AI miles frequently, but I just noticed that they have increased their rate for directly purchasing miles to Rs. 1.25/mile.
They used to sell them at Re. 1/mile since ages.
They used to sell them at Re. 1/mile since ages.
Dec 28, 2015 | 3:38 am
#198
Join Date: Nov 2013
Location: India
Programs: SkyTeam Elite Plus, Accor Gold
Posts: 953
News: Air India discontinues the practice of offering 10 kgs of extra checked in baggage to Base members of Flying Returns, citing the fact that it already provides 25 kgs of check-in baggage to all and everybody.
Wiki updated.
Wiki updated.
Dec 28, 2015 | 5:29 am
#199
Join Date: Jul 2014
Location: Ahmedabad, INDIA
Programs: Blas..
Posts: 174
No mention about International routes in the mail though AND This means 25kg allowance is going to stay for long now - I assume earlier when it was announced, it was intended to last couple of months only, I assume till Feb 2016
Dec 28, 2015 | 5:54 am
#200
Join Date: Nov 2013
Location: India
Programs: SkyTeam Elite Plus, Accor Gold
Posts: 953
Feb 3, 2016 | 1:59 am
#201
Original Poster
Join Date: May 2010
Location: VABB
Programs: AI-FR, 9W-JP
Posts: 723
Subsequent to the massive changes, I attempted to get the AI-FR account verified by using my non-Indian Address along with my passport copy as adviced by the notification.
It didn't work, despite successful OTP verification of email and Mobile (UAE) by their system.
Called up the AI-FR helpdesk in Mumbai, explained the situation in detail as to how I cannot provide an "ID proof of the P. O. Box in UAE on my passport", only to be redirected to the email address.
Any advice / recourse to the above gridlock..?
It didn't work, despite successful OTP verification of email and Mobile (UAE) by their system.
Called up the AI-FR helpdesk in Mumbai, explained the situation in detail as to how I cannot provide an "ID proof of the P. O. Box in UAE on my passport", only to be redirected to the email address.
Any advice / recourse to the above gridlock..?
Apr 8, 2016 | 2:09 am
#202
Join Date: Jun 2015
Location: Always on the move!!
Programs: AI, BA, Etihad, Mariott, IHG, TIC
Posts: 105
. And I kept wondering as to how am I still receiving these 10 extra kgs when their website claims that feature was stopped as of Feb 2016 
.Also, I just received my kit for the Silver club. I have been given a total of 5 Silver cards (no difference between them of course). Is the AI FFP team being proactive by giving us extra cards so that we don't bug them for card replacement in case we lose the card??
Ch33rs,
Monk
Apr 25, 2016 | 4:53 am
#203
Join Date: Sep 2013
Posts: 233
Cancellation charge for Golden edge
I am a Golden Edge member and cancelled an Air India economy domestic ticket within 24 hours of departure. The agent informed that I would only get the taxes back since free cancellation is only applicable when ticket is cancelled more than 24 hours before departure.
Is this correct?
Is this correct?
Apr 25, 2016 | 9:50 am
#204
Join Date: Apr 2010
Programs: AI Gold, TK Gold, QR Silver, 9W BluePlus
Posts: 394
I have cancelled domestic flights within 24 hours and the cancellation fee has been INR 200. You should call back I am pretty sure you got a bad agent.
I am a Golden Edge member and cancelled an Air India economy domestic ticket within 24 hours of departure. The agent informed that I would only get the taxes back since free cancellation is only applicable when ticket is cancelled more than 24 hours before departure.
Is this correct?
Is this correct?
Apr 25, 2016 | 12:25 pm
#205
Join Date: Oct 2014
Posts: 130
Also, I just received my kit for the Silver club. I have been given a total of 5 Silver cards (no difference between them of course). Is the AI FFP team being proactive by giving us extra cards so that we don't bug them for card replacement in case we lose the card??
Ch33rs,
Monk
Ch33rs,
Monk
Apr 28, 2016 | 7:25 am
#206
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,697
not anymore....from 1st march they changed the rules for some ticket classes....now cancelling within 24 hours only gets you the taxes back....
Apr 28, 2016 | 8:57 pm
#207
Join Date: Apr 2010
Programs: AI Gold, TK Gold, QR Silver, 9W BluePlus
Posts: 394
Apr 28, 2016 | 10:07 pm
#208
Join Date: Sep 2013
Posts: 233
Sep 9, 2016 | 5:52 am
#209
Join Date: Oct 2015
Programs: AI, 9W
Posts: 8
Hi,
I redeemed miles for a Delhi-Hong Kong flight for October. Now possibly there could be a change of plans. If i cancel, will i get my miles back?
Please advise.
Regards
Sid
I redeemed miles for a Delhi-Hong Kong flight for October. Now possibly there could be a change of plans. If i cancel, will i get my miles back?
Please advise.
Regards
Sid
Last edited by sidjain000; Sep 9, 2016 at 6:00 am
Sep 9, 2016 | 7:00 am
#210
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,697
yes you will....i believe they charge 500 miles as a cancellation penalty & the remaining miles are refunded back to you....