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Old Feb 25, 2013 | 6:14 pm
  #1  
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Qantas Club Access when Flying EK Economy

Hi All,

Was curious if a Qantas Club member (not elite) could access the Qantas Club when their next flight was an Emirates marketed and operated flight. This link would seem to suggest, not, but I found this surprising given the partnership switch from BA.

Cheers
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Old Feb 25, 2013 | 7:12 pm
  #2  
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Originally Posted by avsrock90
Hi All,

Was curious if a Qantas Club member (not elite) could access the Qantas Club when their next flight was an Emirates marketed and operated flight. This link would seem to suggest, not, but I found this surprising given the partnership switch from BA.

Cheers
This link suggests not only that you will, but that the access is expanded so that you have access at Dubai regardless of where your EK flight takes you:

From 31 March, Qantas Club members will continue to have access to Qantas operated International Business Lounges and will be welcomed at the Emirates Business lounge in Dubai when their next onward flight that day is with Qantas or Emirates.

When travelling from London, Qantas Club members will have access to the American Airlines Admirals lounge at London Heathrow when the next onward flight that day is with Qantas or Emirates.


However, we've seen in the past how QF will back-pedal when the detail of what they've said finally dawns on them!

Regards,

BD
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Old Feb 25, 2013 | 7:19 pm
  #3  
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That page is yet to be updated, and indeed I suspect won't be until the ACCC approves the deal.

This page details the proposed arrangements
http://www.qantas.com.au/agents/dyn/...fits120213.pdf

So the answer is Yes, but only on Dubai and Australian flights.
Thus a QC member flying
SYD-DXB-LHR-DXB-SYD would get access in Sydney, but not Dubai (which seems incongruous) on the way out, and London and Dubai on the way back.
SYD-DXB-FRA-DXB-SYD would get access in Sydney, but not Dubai on the way out, and Dubai but not Frankfurt on the way back.

Interestingly the PDF wording is diffeerent ot BDFs link.

Gold and Emerald members would get access to lounges in all ports
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Old Feb 25, 2013 | 7:55 pm
  #4  
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Appreciate the clarification - I presume I'm out of luck in the contract lounge at CHC on SYD-CHC-SYD flights, then?

Cheers
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Old Feb 25, 2013 | 8:06 pm
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Originally Posted by avsrock90
Appreciate the clarification - I presume I'm out of luck in the contract lounge at CHC on SYD-CHC-SYD flights, then?

Cheers
About as likely as QF reopening the MEL QC for the midnight EK departure !!

Regards,

BD
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Old Feb 26, 2013 | 4:23 pm
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Boy, they're really not working hard to make Qantas Club membership worthwhile, are they?

I'm vaguely tempted by Qantas Club membership since I can get it for a reasonably cheap corporate rate. But with the joining fee plus the fact that it becomes a waste of money in any year I happen to earn oneworld sapphire, it's such a gamble that my future flying patterns will be in that narrow band where I fly enough to make QC membership worth a few hundred bucks a year, but not enough to actually earn any useful status.

Sigh. Maybe I should just get the membership for domestic but keep my international flying on *A. Of course under those circumstances I might as well fly Virgin.
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Old Feb 26, 2013 | 4:51 pm
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Originally Posted by Jorgen
.. But with the joining fee plus the fact that it becomes a waste of money in any year I happen to earn oneworld sapphire.
If you earn QF Gold (OW sapphire) you Q club membership goes on hold until you drop in status. It then restarts so you get the year of paid membership
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Old Feb 26, 2013 | 8:08 pm
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Originally Posted by Mwenenzi
If you earn QF Gold (OW sapphire) you Q club membership goes on hold until you drop in status. It then restarts so you get the year of paid membership
Hmm, that's interesting, I didn't know that! What if you get oneworld sapphire via AA instead?
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Old Feb 26, 2013 | 8:20 pm
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Originally Posted by Jorgen
Hmm, that's interesting, I didn't know that! What if you get oneworld sapphire via AA instead?
Then your Admiral Club membership goes on hold You must be QF Gold to have the QP suspension.
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Old Feb 28, 2013 | 11:54 pm
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Originally Posted by moa999
That page is yet to be updated, and indeed I suspect won't be until the ACCC approves the deal.

This page details the proposed arrangements
http://www.qantas.com.au/agents/dyn/...fits120213.pdf

So the answer is Yes, but only on Dubai and Australian flights.
Thus a QC member flying
SYD-DXB-LHR-DXB-SYD would get access in Sydney, but not Dubai (which seems incongruous) on the way out, and London and Dubai on the way back.
SYD-DXB-FRA-DXB-SYD would get access in Sydney, but not Dubai on the way out, and Dubai but not Frankfurt on the way back.

Interestingly the PDF wording is diffeerent ot BDFs link. ...
Dear Qantas,

If the above is an accurate representation of the situation (and heaven knows you've made it confusing), THIS SUCKS. I am QC and QFF Silver, but with each passing year I wonder why.

For the first time in 5 years I'm considering flying to Europe with QF/EK rather than one of your (similarly-priced/more-convenient-routing) competitors because of this partnership.

Part of my motivation was lounge access, but you're screwing with that.

The other motivation was SC but in the quotes I've got, the flights with QF numbers are way more expensive the same flights with EK numbers.

If your motivation was to get us lowly Silvers to stay away from QF, well done!
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Old Mar 3, 2013 | 5:43 pm
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Originally Posted by number_6
Then your Admiral Club membership goes on hold
I note the smilie but no it doesn't, because AA Plat (or ExPlat for that matter) isn't enough to give Admirals Club access on North American domestic flights. Their elites still need their Admirals Club memberships.
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Old Apr 15, 2013 | 5:26 am
  #12  
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Originally Posted by avsrock90
Hi All,

Was curious if a Qantas Club member (not elite) could access the Qantas Club when their next flight was an Emirates marketed and operated flight. This link would seem to suggest, not, but I found this surprising given the partnership switch from BA.

Cheers
To update this thread with two direct - and not very satisfactory - experiences:
Background:
  • I am a QC member and QFF Silver.
  • I booked SYD-DXB-Europe (not LHR) - DXB-SYD on EK-operated, EK-marketed flights (cheaper than QF-marketed on same metal).
  • I'm more concerned about status credits than the FF points themselves, so I joined EK Skywards since I couldn't accumulate QF status credits but can get EK tier credits on these flights, and with my travel plans for the year can get EK Gold quite quickly.
  • EK will only let you link one FF number at a time to a booking, so the EK number was listed on the BP.

At DXB on the outbound a week ago, the lounge attendant (concourse A) claimed that QC members could only enter the Business lounge if flying on QF. I produced a printout of the QF website that said:
Qantas Club Members will be welcomed at the Emirates Business Lounge in Dubai when their next onwards flight that day is with Qantas or Emirates.
She went off to consult with a supervisor (carrying off the website printout, my BP and QC card), and came back and said I was correct, apologized, and said that the whole system was new and confusing. I was sympathetic and went on to enjoy the lounge. ^

Yesterday, coming back, I was prepared to have the same discussion and had the printout ready. But this time they said that I needed to have the QF FF number printed on the boarding pass, not the EK one. They scanned the BP and there was no data about QC membership encoded so it rejected my right to enter the lounge. I escalated to a supervisor who got quite unpleasant about it, and insisted that they needed to change my booking to link the flights to the QF FF number, which would mean no QF status credits or EK tier miles, but they ignored that point.

In the end, I let them reprint the boarding pass with my QF number, the supervisor was quite sarcastic about "you can enter the lounge; enjoy your flight" and then once inside the lounge I contacted Skywards to change the link back to the EK number. Checking today, I've been credited the full tier credits.

I was willing to write the first event off to teething problems, but not the second. I will be contacting QF as this seems quite bizarre. The website phrasing of "will be welcomed" seems an exaggeration when it takes 10 minutes of argument to get in. While it appears fundamentally to be a software problem, the EK lounge (entry) staff at Dubai seem quite rude about letting QF patrons into their lounge.

That said, the lounge itself is breathtaking, the lounge staff (once inside) are very helpful and friendly, and the flight was very pleasant. If QF/EK can sort this out, I should have two more flights to Europe this year.
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Old Apr 15, 2013 | 5:40 am
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Can EK not handle multiple FF numbers? I thought QF and BA allowed several to be input for recognition, earning, redemption etc.
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Old Apr 15, 2013 | 9:49 am
  #14  
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Originally Posted by m0hamed
Can EK not handle multiple FF numbers? I thought QF and BA allowed several to be input for recognition, earning, redemption etc.
No. And neither can BA or QF directly.

There are separate fields (FQTV/FQTS for Earning/Status) but you need an agent to enter them, but most will not bother or get it wrong.
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Old Apr 15, 2013 | 10:52 am
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Originally Posted by nux
No. And neither can BA or QF directly.

There are separate fields (FQTV/FQTS for Earning/Status) but you need an agent to enter them, but most will not bother or get it wrong.
The Premium Desk has done this for me in the past.
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