Purser's list of passengers
#46
Original Poster
Join Date: May 2009
Location: Kapalua, Maui- just paradise and Sun Valley, Idaho!!
Programs: Mileage Plus 1K .96MM (1MM this year-humm)
Posts: 162
Just to clarify- I was waiting for the restroom and it was taped to the wall and I simply read it. No offence to person accusing me of grabbing anything.
#47


Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,907
It's not at all unusual in Hotels for the staff to be briefed with who is coming in that day, and it may or may not include pictures. There have been many threads about hotels linking their reservation systems with the internet and social network sites to pull a profile of each person coming in.
http://www.cnn.com/2013/02/26/travel...ur-hotel-knows
#48
FlyerTalk Evangelist




Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 2MM 1K
Posts: 16,539
By "same", I did mean "well". Not all people understand why they, as an (any) Elite, don't get their choice, even if a paid first doesn't get one.
#49
Join Date: Apr 2008
Location: LAX NYC
Programs: UA 1K 3.01MM, Global Entry, RCC LIFETIME (pd $2k in '90)), HH GOLD, Pan Am Clipper Club Lifetime
Posts: 178
Maybe it's time to list the passengers Mileage Plus start year/lifetime miles (1983/1,234,567). That would surely give the GA/FA's a sense of true loyal fliers.
#51
FlyerTalk Evangelist




Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K2MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,315
It's usually just pinned up to the galley wall, or laying there free. Have to look at something while waiting for the F lav...
#53

Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1K MM, Accor Plat, Htz PC, Natl ExEm, other random status
Posts: 2,879
I tend to agree that showing status below 1K is probably of limited value. Having said that, it would be nice if this were the kind of airline that acknowledged (instead of marginalized) their MM flyers. I have *never* had a United employee of any kind working in any capacity acknowledge my 1MM status. In the case of FAs, apparently, because they don't even know who we folks are.
Greg
#54
Join Date: Aug 2006
Location: Central California
Programs: AA-LEP,United-1K Again!, USAIR-CHRMN, MW Plat Prem, SW-Gold, Hilton-Silver, Hertz-Platnium
Posts: 381
SFO 1K is right. We splurge for Birthdays (mine, kids, his) and stay in a nice suite for the weekend at a Southern California resort (nicer than Four Seasons)
Not so much as the picture, but the first thing the valet does when you walk up is ask what name the reservation is. When we stay in a room, nothing more happens other than the front desk greets us by name. However, if we booked a suite for the weekend, we are met at the door by a manager and escorted to our room. If the room is to satisfaction, all is well and the keys are handed over. Our welcome gift arrives about 20 minutes later. If the room isn't to satisfaction, one of us is escorted to 2-3 other rooms for selection. Same for restaurant and bar service - once the name is provided (their tool to look up your 'value') service is heightened from there. I would say it's excellent service for all, and incredible service for the 'valued' guests.
Not so much as the picture, but the first thing the valet does when you walk up is ask what name the reservation is. When we stay in a room, nothing more happens other than the front desk greets us by name. However, if we booked a suite for the weekend, we are met at the door by a manager and escorted to our room. If the room is to satisfaction, all is well and the keys are handed over. Our welcome gift arrives about 20 minutes later. If the room isn't to satisfaction, one of us is escorted to 2-3 other rooms for selection. Same for restaurant and bar service - once the name is provided (their tool to look up your 'value') service is heightened from there. I would say it's excellent service for all, and incredible service for the 'valued' guests.
You'd be surprised - photos, briefings, and more...
Same with Shangri-La. They know before the guests arrive who is high value, recurring revenue, repeat customer - and preferences - room location, views, extra room amenities, etc.
For people who think everyone should be treated the same, I humbly offer you Southwest Airlines.
Same with Shangri-La. They know before the guests arrive who is high value, recurring revenue, repeat customer - and preferences - room location, views, extra room amenities, etc.
For people who think everyone should be treated the same, I humbly offer you Southwest Airlines.
#55


Join Date: Sep 2010
Location: Austin
Programs: 1K MM, Hilton Lifetime Diamond, AA Exec. Plat
Posts: 404
I had a really nice experience recently. I was boarding a flight from PHL-IAH. I had received an upgrade. After I had taken my seat, the gate agent came on board. He shook my hand and gave me a personalized Thank You card for my 20 year anniversary as a frequent flyer with the airline. He said he was a Global Services agent. He then asked the flight attendants to "take good care of him during the flight." This was really special to me and goes a long way to make up for the occasional glitch during travel.
#56

Join Date: Jan 2008
Location: FL 290 through FL390
Posts: 1,687
Purser's list of passengers
To me, every passenger on the flight is of equal value, elites to kettles (and I despise both of those terms because they are often used in the sense of 'personal worthiness' and nobody is any better or more worthy than anyone else as a person unless or until they prove themselves otherwise).
But then, my point of view is that of the captain of the flight. I don't care who got a bigger seat or their choice of airplane food (two mutually exclusive things if any there ever were), I care about who got to their destination safely, and there, we're all worthy.
But that's just me.
FAB
But then, my point of view is that of the captain of the flight. I don't care who got a bigger seat or their choice of airplane food (two mutually exclusive things if any there ever were), I care about who got to their destination safely, and there, we're all worthy.
But that's just me.
FAB
#57
FlyerTalk Evangelist



Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,977
To me, every passenger on the flight is of equal value, elites to kettles (and I despise both of those terms because they are often used in the sense of 'personal worthiness' and nobody is any better or more worthy than anyone else as a person unless or until they prove themselves otherwise).
But then, my point of view is that of the captain of the flight. I don't care who got a bigger seat or their choice of airplane food (two mutually exclusive things if any there ever were), I care about who got to their destination safely, and there, we're all worthy.
But that's just me.
FAB
But then, my point of view is that of the captain of the flight. I don't care who got a bigger seat or their choice of airplane food (two mutually exclusive things if any there ever were), I care about who got to their destination safely, and there, we're all worthy.
But that's just me.
FAB
#58
Join Date: Feb 2008
Posts: 736
Is the list the same one that is usually at the gate agent's desk or on a wall near it? I've looked at that on occasion, when I've been bored, when there was no gate agent or when there was no handy video monitor showing upgrade status, etc.
Last edited by J.Edward; Mar 8, 2013 at 11:54 am
#59
Join Date: Feb 2008
Location: LAX,SNA,CLD,SAN
Programs: UA PP/Marriott Platinum Elite/Hyatt Diamond/Avis Preferred/Hertz Presidential
Posts: 602

