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E-certs not working on united.com?

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Old Mar 3, 2012 | 1:32 am
  #16  
lax2010
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Originally Posted by epiding
there is also another ecert related bug, that flights bought on some ecerts aren't automatically posting in MP account. one has to call UA to manually request the miles be posted after your flight - happened twice for me already.
Really? Never happened to me. Do you know what makes these ecerts so special?
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Old Mar 3, 2012 | 1:17 pm
  #17  
chgodude
 
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using e-voucher (certificates) on new site
Does anyone know how to use the e-voucher from customer service on the new site?
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Old Mar 3, 2012 | 1:49 pm
  #18  
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New site has no place for this, as far as I can see.

It asks for Offer Code, but when I entered e-cert number, I got a message

united.com was unable to retrieve the rule(s) pertaining to the program at this time. Please contact united.com Support at 1-800-396-1751 for assistance in redeeming your eCertificate offer.

I'm using 20% off e-cert.
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Old Mar 3, 2012 | 2:55 pm
  #19  
MidnightLight
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I would like to know this too. I have an e-cert expiring in a few months, and would like to book my travel soon. But I can't seem to apply it via the new/CO site.
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Old Mar 3, 2012 | 3:05 pm
  #20  
sbm12
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You're supposed to be able to enter the 1016... number in the offer code box.
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Old Mar 3, 2012 | 3:14 pm
  #21  
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Originally Posted by sbm12
You're supposed to be able to enter the 1016... number in the offer code box.
when you are at the payment screen.
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Old Mar 3, 2012 | 3:22 pm
  #22  
lax2010
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I tried this morning and it worked fine.
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Old Mar 3, 2012 | 3:22 pm
  #23  
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Originally Posted by sbm12
You're supposed to be able to enter the 1016... number in the offer code box.
Correct, for dollar-off e-cert only.

However, I was able to apply it on one-way domestic itinerary on UA site.

But new UA site today won't take it, saying round trip only.

Bummer... should have booked it yesterday.
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Old Mar 3, 2012 | 4:05 pm
  #24  
cblaisd
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Originally Posted by sbm12
You're supposed to be able to enter the 1016... number in the offer code box.
Yes, that works. Then on the flight choices screen there is this message:

Note: Look for the ★ for fares eligible for your offer. The discount is not applied in the prices shown.
Originally Posted by kb1992
However, I was able to apply it on one-way domestic itinerary on UA site.

But new UA site today won't take it, saying round trip only.
Got this message when attempting to use on a one-way:

! The type of itinerary entered is not valid for this promotion. To see the terms and conditions of the promotional program, see Promotional Program Details. Please change the itinerary type (i.e. round trip, one way, or multiple destination) or remove the offer code entered to proceed.
I'm going to miss being able to use the "Search by Price" feature (if it's truly gone - I'd be happy to be corrected!) to use ecerts on multi-city itins.
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Old Mar 3, 2012 | 4:33 pm
  #25  
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Originally Posted by kb1992
Correct, for dollar-off e-cert only.

However, I was able to apply it on one-way domestic itinerary on UA site.

But new UA site today won't take it, saying round trip only.

Bummer... should have booked it yesterday.
I wonder if UA Insider is reading this thread and can confirm. That's a huge
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Old Mar 3, 2012 | 6:05 pm
  #26  
kb1992
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Originally Posted by njcommodore
I wonder if UA Insider is reading this thread and can confirm. That's a huge
Multi-city search is also NOT allowed if you try to use e-cert.
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Old Mar 4, 2012 | 3:01 pm
  #27  
JamesHNL
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Where are you finding the correct place to enter the code? I find 3 options on the payment page. 1. Nothing to redeem. 2. Redeem a gift certifcate.
3. Redeem a travel certificate. This one then asks for a PIN. I tried both, none of which work. Am I doing something wrong?
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Old Mar 4, 2012 | 3:23 pm
  #28  
al613
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Seems % off does not work, but $ off works. Also, I have chase cert. for $50 off for up to 4 people. Only works for 1 person.
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Old Mar 4, 2012 | 3:31 pm
  #29  
JamesHNL
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Originally Posted by al613
Seems % off does not work, but $ off works. Also, I have chase cert. for $50 off for up to 4 people. Only works for 1 person.
I have a $ off and can't get it to work. In which box did you enter your code?
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Old Mar 4, 2012 | 3:47 pm
  #30  
demkr
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Originally Posted by sbm12
You're supposed to be able to enter the 1016... number in the offer code box.
Yep. I can confirm it's working for me if I do it at the payment screen.

Ty!
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