If I miss a SW flight, can I take the next flight without any fees?
#1
Original Poster


Join Date: Dec 2008
Posts: 238
If I miss a SW flight, can I take the next flight without any fees?
Although I have never missed my SW flights I have come very close several times. I am just wondering, suppose my flight departs at 9am and I arrive at the airport at 9:15am, i have already printed my boarding pass, the 9am flight has already departed (lax-sfo), can I take the 10am flight (assuming seats are available) at no additional cost? or will SW charge me a fee for missing my earlier flight?
thanks
thanks
#4


Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton, Marriott, IHG - whichever is rated well and cheapest
Posts: 6,567
The unofficial rule ( that means it isn't written down, but no one here has found it to be untrue ) is that if you arrive within 2 hours of your flight, they will put you at no charge on standby for all of the following flights.
#5
Moderator: Southwest Airlines, Capital One




Join Date: Sep 1999
Location: California
Programs: WN A-list preferred, United Club Lietime (sic) Member
Posts: 22,817
It's written down, but not anywhere visible to customers. That means that Southwest could change this policy at any time with no notice. I might worry about that if Southwest ran its business like the other airlines, but it doesn't.
#6
Original Poster


Join Date: Dec 2008
Posts: 238
ah i see, thks for info,
however, someone recently told that southwest will charge me the difference between the discount fare and the regular fare if i miss my flight, for example if i paid $49 for a 10am flight and missed it, i would have to pay $80 more ($129 total) to get on the 11am flight, well i guess that person must be mistaken
however, someone recently told that southwest will charge me the difference between the discount fare and the regular fare if i miss my flight, for example if i paid $49 for a 10am flight and missed it, i would have to pay $80 more ($129 total) to get on the 11am flight, well i guess that person must be mistaken
#7




Join Date: Mar 2000
Location: Santa Cruz, CA USA
Programs: AA, UA, WN, HH, Marriott
Posts: 7,293
ah i see, thks for info,
however, someone recently told that southwest will charge me the difference between the discount fare and the regular fare if i miss my flight, for example if i paid $49 for a 10am flight and missed it, i would have to pay $80 more ($129 total) to get on the 11am flight, well i guess that person must be mistaken
however, someone recently told that southwest will charge me the difference between the discount fare and the regular fare if i miss my flight, for example if i paid $49 for a 10am flight and missed it, i would have to pay $80 more ($129 total) to get on the 11am flight, well i guess that person must be mistaken
The one circumstance where they don't charge is the one you originally described - where you miss your flight and want to take the next available flight.
#8
Original Poster


Join Date: Dec 2008
Posts: 238
Southwest will charge you the difference in either of the following circumstances - 1) You want to change your flight to an earlier one either online, over the phone, or at the airport. 2) You want to change your flight to a later one either online or over the phone.
The one circumstance where they don't charge is the one you originally described - where you miss your flight and want to take the next available flight.
The one circumstance where they don't charge is the one you originally described - where you miss your flight and want to take the next available flight.
#9


Join Date: Sep 2006
Location: DEN
Programs: MR PP, UA Silver, SW A-List, HH Diamond
Posts: 346
I believe that you can go on standby for free, but if you miss your flight and want a CONFIRMED seat, you can pay the fare difference. At least that was how it worked when I missed a flight on SWA and really needed to be on the next flight.
#10


Join Date: Dec 2003
Location: Houston, TX USA
Programs: United Platinum, Marriott Plat, Hilton Diamond, Avis President's Circle
Posts: 570
Here's my situation: My wife and I have relatively cheap tickets for this Friday @ 7:30pm. She just found out that she is getting off work at noon instead of 5pm, so I was hoping to take an earlier flight that day and not get into CA late Friday night. Is this going to cost me a boatload of cash?
Sorry for such a noob question, but over the last few years I've only flow on full fare tickets (for work), and when I've changed flights it's been free, but now I am not sure if it was free for everyone or just because I was on the max-price ticket.
CLG
#11


Join Date: Feb 2003
Posts: 1,295
You'll have to pay the difference between the fare you paid and the best currently available fare for your flight. Same day and that fare will be the fully refundable fare. Not an issue if you're already paying a high fare or if full fare isn't that expensive for your route (LAX-LAS for example).
#12




Join Date: Feb 2000
Location: Pittsburgh
Programs: Whoever Has the Best Bonus
Posts: 5,241
The above post is correct. Check the wiki for a lot more details about standby, too. One of the few things where Southwest is different than a lot of the other majors is no free standby for EARLIER flights, but there has been plenty of times an agent will put you on the flight anyway -- but they don't have to for free.
#13



Join Date: Aug 2000
Location: LAS
Programs: WN:A-List, 2025-2026; UA:1K long gone (1995-2003).
Posts: 1,602
Here's my situation: My wife and I have relatively cheap tickets for this Friday @ 7:30pm. She just found out that she is getting off work at noon instead of 5pm, so I was hoping to take an earlier flight that day and not get into CA late Friday night. Is this going to cost me a boatload of cash?
Sorry for such a noob question, but over the last few years I've only flow on full fare tickets (for work), and when I've changed flights it's been free, but now I am not sure if it was free for everyone or just because I was on the max-price ticket.
CLG
Sorry for such a noob question, but over the last few years I've only flow on full fare tickets (for work), and when I've changed flights it's been free, but now I am not sure if it was free for everyone or just because I was on the max-price ticket.
CLG
Check the wiki for a lot more details about standby, too. One of the few things where Southwest is different than a lot of the other majors is no free standby for EARLIER flights, but there has been plenty of times an agent will put you on the flight anyway -- but they don't have to for free.
The above has been my observation on 2-3 occasions; one of the WN participants on this board can confirm whether or not this is now SOP.
#14
Join Date: Apr 2002
Location: MHT/BOS <--> World
Programs: AA Plat 2.8MM
Posts: 4,629
When I missed a WN flight by a few minutes, I was given the choice of paying for a confirmed seat on a later flight or flying standby for free.
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Many US carriers allow free standby so long as you still want to travel on the same day, whenever a customer desires this to happen. Most US carriers also have a flat tire rule similar to WN, where if you arrive late to the airport within a reasonable amount of time, your ticket is still valid. The biggest difference between WN and most US carriers, IMO, is WN does not allow the customer to opt to standby for free on earlier or later flights, at the customers wish.
As a customer of primarily AA and UA, if I don't know what time I need to go from A to B, I can purchase the cheapest flight of the day then show up when I want to travel and standby for free. As a WN customer I would need to pay the fare difference between what I paid and full fare.
Many here will point out how WN has a better policy, for the profitability of the airline. IMO, when choosing what airline to fly, you should not choose the carrrier that makes the most profit but rather the airline that costs you the least to meet your travel needs.
(For those who fly very frequently, a benefit of my UA and AA status is they often will confirm me on my desired flight, when I ask to standby, if they have enough space.)
IMO, WN is the best airline for the shareholder and the infrequent flyer, not the very frequent flyer (with the exception of routes where WN alone has frequent full sized jet service).
The flip side of this coin is lack of change fees on WN when you need to change your dates of travel, on WN you only pay the fare difference. If you need time of day flexibility, WN will charge you $ when other airlines are free. If you need date change flexibility, WN will charge you but generally less money than other airlines would.
--------------------------------------------------------------------------------------------------------------------------
Many US carriers allow free standby so long as you still want to travel on the same day, whenever a customer desires this to happen. Most US carriers also have a flat tire rule similar to WN, where if you arrive late to the airport within a reasonable amount of time, your ticket is still valid. The biggest difference between WN and most US carriers, IMO, is WN does not allow the customer to opt to standby for free on earlier or later flights, at the customers wish.
As a customer of primarily AA and UA, if I don't know what time I need to go from A to B, I can purchase the cheapest flight of the day then show up when I want to travel and standby for free. As a WN customer I would need to pay the fare difference between what I paid and full fare.
Many here will point out how WN has a better policy, for the profitability of the airline. IMO, when choosing what airline to fly, you should not choose the carrrier that makes the most profit but rather the airline that costs you the least to meet your travel needs.
(For those who fly very frequently, a benefit of my UA and AA status is they often will confirm me on my desired flight, when I ask to standby, if they have enough space.)
IMO, WN is the best airline for the shareholder and the infrequent flyer, not the very frequent flyer (with the exception of routes where WN alone has frequent full sized jet service).
The flip side of this coin is lack of change fees on WN when you need to change your dates of travel, on WN you only pay the fare difference. If you need time of day flexibility, WN will charge you $ when other airlines are free. If you need date change flexibility, WN will charge you but generally less money than other airlines would.
Last edited by wanaflyforless; Jul 2, 2009 at 12:22 pm
#15


Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton, Marriott, IHG - whichever is rated well and cheapest
Posts: 6,567
You forget the frequent flyer who regularly changes plans. WN's full reuse of travel funds is very valuable to me.

