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Search: Posts Made By: spgplatfromchitown
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May 19, 2022, 4:46 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

We put in for an upgrade for the "Larger Luxury"...

We put in for an upgrade for the "Larger Luxury" room. A month before our check-in, real suites were added as an option for an SNA. Of course, I immediately added the suites. A week later, the suite...
May 17, 2022, 12:02 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

We are Titanium and were upgraded to the Ohana...

We are Titanium and were upgraded to the Ohana Suites. No cookies for us, though. We were just grateful for the room upgrade.

Pro-tip: After years of experience, for the Elite "gift bag fill," I...
May 13, 2022, 5:56 am
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

Just returned from a 3-night stay at the Sheraton...

Just returned from a 3-night stay at the Sheraton Princess Kaiulani and a 5-night stay at the SW.

We used up a couple of Free night awards at the SPK. The hotel is a great value. The only downside...
Apr 14, 2022, 10:23 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

Now that stinks! Logged in to look at my...

Now that stinks! Logged in to look at my reservation and it's reverted back to the non-suite rooms.
Apr 3, 2022, 7:51 am
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

Confirmed! We are heading out at the end of the...

Confirmed! We are heading out at the end of the month. We are keeping our fingers crossed. Thank you, ElevatorEnthusiast!
Mar 31, 2022, 5:41 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

In my experience Corporate does absolutely...

In my experience Corporate does absolutely nothing. The service rep. said she would open up a case. I never heard from her again.
Mar 29, 2022, 12:07 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

When we stayed there in October, the website...

When we stayed there in October, the website showed multiple suites available during our stay. The excuse they gave us on why we couldn't be upgraded even though they were listed available was that...
Jan 27, 2022, 9:33 am
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

I understand they have to take away perks that...

I understand they have to take away perks that were once offered because the business is tough but this is a good example of how treating an elite member has gone out the window.

Is it really...
Jan 22, 2022, 10:52 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

good idea, about the Alohilani. One other thing...

good idea, about the Alohilani. One other thing that was shocking about our visit in October as we were only allowed one towel (with those stupid cards). I had to practically beg for a second towel....
Jan 21, 2022, 11:31 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

Your disappointing experience was pretty close to...

Your disappointing experience was pretty close to mine we had in October 2021. Many suites were available but not for upgrades for elites. I checked politely every day of our stay. We have been...
Nov 7, 2021, 10:44 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

We checked the Larger Lux Bedroom only and that's...

We checked the Larger Lux Bedroom only and that's what we got. It's slightly larger than the regular room but with an extra bed. In our 14 years visiting this property, this is the first time we've...
Nov 3, 2021, 7:10 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

yes, it was the dorm room. Every time I think...

yes, it was the dorm room. Every time I think this hotel can't get worse, it does! For pete's sake, not being able to get coffee AND juice for the continental breakfast? So ridiculous.
Nov 1, 2021, 10:16 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

This was the room we just upgraded to "Large...

This was the room we just upgraded to "Large Luxury Suite" we took it because our SNA's were expiring however, it was not impressive at all!
Nov 1, 2021, 10:11 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

Just returned. Yes, I asked mid-stay a couple of...

Just returned. Yes, I asked mid-stay a couple of times. The employees behind the "Chat" feature on the APP were much nicer (and polite) than the front desk. The front desk staff were just plain...
Oct 26, 2021, 2:30 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

Plat perks (or lack of)

This hotel is going downhill quickly. It's all about the bottom dollar now. I guess they are trying to make up from lost revenue from the pandemic. Be prepared to have a different feel if you have...
Oct 18, 2021, 7:11 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

I'll give it a try as we won't be using any of...

I'll give it a try as we won't be using any of the resort activities. I guess it will depend if we get upgraded to the Kai or Maila Suite. :)
Oct 16, 2021, 10:10 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

room key wristbands/resort fee

Heading out to the SW on Friday. We were last there in May '21. Are they still using the grey room key wristbands for platinums?

Has anyone been successful in getting the resort fee waived?...
Dec 2, 2019, 11:14 am
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

Thanks for the update,MG. I'm so sad about the...

Thanks for the update,MG. I'm so sad about the breakfast buffet coupons are taken away. The lounge food can get pretty old after a few days. You mentioned a new manager in the Leahi Lounge. Are...
Nov 19, 2019, 8:08 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

Wow! This is very disappointing. SW is taking...

Wow! This is very disappointing. SW is taking away so many perks for Plats. We've been loyal guests for the past 15 years. Time to start thinking about a change. :(
Jan 15, 2019, 9:23 am
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

The only thing that separates the Edge pool and...

The only thing that separates the Edge pool and the ocean is a 3 foot walkway. I think you may be thinking about a different hotel. The Sheraton Waikiki is an oceanfront hotel.
Jan 7, 2019, 6:00 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

nothing major yet. just some outside work now....

nothing major yet. just some outside work now. no noise.
Jan 7, 2019, 5:41 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

anyone interested in going to bat for Jones...

anyone interested in going to bat for Jones please email the hotel to let them know how much he's made a difference in your stay and choice. A few of us (frequent guests) at the hotel are sending...
Jan 7, 2019, 5:38 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

they started work a few days ago on the...

they started work a few days ago on the oceanfront outside the second floor. Huge rafters with ropes dangling from the rooftop. Nothing huge yet.
Jan 7, 2019, 5:36 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

Jones

Found out what happend to Jones but cannot post it publicly. You may PM me if you are interested.
Jan 6, 2019, 6:46 pm
Replies: 1,706
Views: 580,258
Posted By spgplatfromchitown

Jones is missing! Anyone know where he is?? ...

Jones is missing! Anyone know where he is?? We've been here since Jan 2 and still no sign. Staff at the infinity pool are hush hush. We are so disappointed because we always look forward to...
Showing results 1 to 25 of 52
 

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