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Forum: United Mileage Plus (Pre-Merger)

Apr 22, 2007, 10:03 pm

Replies: 26

lack of standard questions at the end of phone call

Views: 2,029

Posted By agtaua

The standard closing is for all US based centers...

The standard closing is for all US based centers and the ICC as well as the PCC. Supposedly the ICC and PCC are excellent in call closing in comparison to US centers and was told HNL is struggling to...

Forum: United Mileage Plus (Pre-Merger)

Apr 21, 2007, 10:14 pm

Replies: 26

lack of standard questions at the end of phone call

Views: 2,029

Posted By agtaua

That's exactly the point...no one in their right...

That's exactly the point...no one in their right mind would drive in China! (However, I thought it might be good therapy for those with road rage.) Also used to add in "rental with a driver" until...

Forum: United Mileage Plus (Pre-Merger)

Apr 21, 2007, 7:34 pm

Replies: 26

lack of standard questions at the end of phone call

Views: 2,029

Posted By agtaua

If the problem wasn't resolved the agent can say...

If the problem wasn't resolved the agent can say "I am sorry I didn't meet your travel needs today is there anything else I can help you with." Then the Hertz requirement does not need to be...

Forum: United Mileage Plus (Pre-Merger)

Apr 20, 2007, 10:48 pm

Replies: 26

lack of standard questions at the end of phone call

Views: 2,029

Posted By agtaua

It is a requirement to ask for the Hertz rental...

It is a requirement to ask for the Hertz rental and if all your travel needs were met and if not asked and call is monitored, points will be lost and if the total score does not meet the standard it...

Forum: United Mileage Plus (Pre-Merger)

Dec 28, 2006, 8:44 pm

Replies: 2

Refund on refare on non-refundable tix?

Views: 476

Posted By agtaua

Yes, you can get a refund on a non ref tkt with a...

Yes, you can get a refund on a non ref tkt with a $100 service charge on a domestic ticket. But it often doesn't make sense if the refund is nominal...you as the consumer decide what is the better...

Forum: United Mileage Plus (Pre-Merger)

Dec 14, 2006, 6:22 pm

Replies: 14

Need help with award ticket taxes

Views: 928

Posted By agtaua

First of all the taxes vary from airport to...

First of all the taxes vary from airport to airport on any ticket. Next there could be a glitch in the quoted taxes when booking and when going on to the next step. The web site has recently been...

Forum: China

Dec 1, 2006, 10:00 pm

Replies: 5

China in late January

Views: 943

Posted By agtaua

China in late January

I am planning a trip to PVG and PEK late January.....hope I can still see all the major sites with the cold weather. Any must see or have to eat at suggestions? I only have about 3 or 4 days planned...

Forum: United Mileage Plus (Pre-Merger)

Sep 28, 2006, 7:44 pm

Replies: 15

No Seat Assignment

Views: 1,959

Posted By agtaua

Call res again and have them look at the history...

Call res again and have them look at the history of the record and if you had seats previous to the schedule change then the agent can get seats opened up for you. This is only if you had seats in...

Forum: Italy

Sep 28, 2006, 7:13 pm

Replies: 6

1st Time to Rome/Italy this Thanksgiving

Views: 1,460

Posted By agtaua

:D We visited Rome last year and this...

:D We visited Rome last year and this year......visit the Travelocity web site and check out advance purchase for tours to the Vatican and museums. You pay ahead of time and get the advantage of...

Forum: United Mileage Plus (Pre-Merger)

Sep 6, 2006, 4:41 pm

Replies: 107

A Different Perspective on "Employee Class"

Views: 10,563

Posted By agtaua

I totally agree that some employees behave...

I totally agree that some employees behave unprofessionally and I think the flight attendants need to be in control of those employees behavior. One can lose their privileges for 1 year if their...

Forum: United Mileage Plus (Pre-Merger)

Aug 30, 2006, 3:13 pm

Replies: 1

Should I stand-by for UA47 (LAX-OGG) on 9/1?

Views: 351

Posted By agtaua

Call res the day before and check the load in F...

Call res the day before and check the load in F also ask if any waitlist exists for F upgrades or if upgrades are availble to confirm. You can then do the same day confirm for $25 each if you call...

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