Upgrades at Radisson
 

I get upgraded 9 times out of 10 at Radisson SAS hotels (Oslo, Stockholm, Copenhagen, Stansted) but I always show my gold card when checking in and ask if they can upgrade me to a business class room due to my Gold card.

In UK or mainaland Europe they usually do not know about this and have to check with their managers.

So I guess I am one of the lucky ones....

Radisson Edwardian UK
 

After reading different threads regarding EBG benefits at hotels, I wasn't very optimistic before staying at a Radisson Edwardian in the UK lately.

A few days before my arrival, I sent the hotel an e-mail asking them to add my EBG-number to my reservation, and at the same time I asked whether my EBG-status would give me any extra privileges at the hotel (knowing very well that SAS EuroBonus tries to convince members that it actually gives you benefits: http://www.flysas.com/en/EuroBonus/m...s/Gold/Hotels/ ). I got the following reply from the hotel's reservation manager:

"I have looked into your other query regarding the entitlements, and with Radisson Edwardian you are only able to collect points with us."

So, who's wrong? Radisson or SAS EuroBonus? Either way, it's just a joke that SAS EuroBonus claims to offer Gold-benefits at a whole range of hotel chains, when half of the hotels don't even know what EuroBonus is... :rolleyes:

Let me just add that I never show up at a hotel expecting to be upgraded, but when the hotel says that EBG = no benefits - in stark contrast to SAS EuroBonus' own promises - it does make me a little bit annoyed.

One can only start to wonder what will happen once the SAS-name is removed from all Radisson hotels (which, by the way, is a done deal: http://www.aftenposten.no/reise/nyhe...cle2573060.ece - Norwegian only). My guess is that once the reservation/reception staff that worked under the SAS-name has left the job, the old Radisson SAS-hotels will be like any other EuroBonus partner hotel; "What is this card? EuroBonus? Never heard of it."

Finally, according to SAS' website, I'll earn 500 basic points per night. I don't believe it until the points are posted in my account... ;)

mostly yes. i stayed at the Radisson in Budapest and pay for a standard room and every time i get the royal suite ^

As Radisson SAS is dropping the SAS name now (they sold their share last year), will this have an effect on EBG upgrades?

I had this with Radisson Edwardian in London last year. At the hotel, they next to implied I was trying to cheat them when I asked about the possibility for a late check-out based on EBG... also said there would be no points. Against my habits, I actually send a complaint to their customer service, where they apologised for the rude service etc, offered some useless compensation (like a room upgrade next time, to which I should have been entitled to anyway), and reconfirmed that only their own programme would give points (also they confused EuroBonus with something completely different, don't remember exactly what any more.)

However, after their reply, I simply sent the receipt to EB retro-claims, and within a couple of weeks, received my 2500 basic points without problem.

Wirelessly posted (Nokia E71: Opera/9.50 (J2ME/MIDP; Opera Mini/4.1.11355/546; U; en))

I had a funny experience at the Radisson Oslo Plaza similar to yours; I asked very politely if they had any available upgrades for EBGs and before I was able to show my card she asked me to elaborate om what kind of employee discount I was talking about. Cute. :)

Hello!

As some of you have mentioned, Radisson Edwardian hotels are really bad at offering perks to EBG:s, when I ask about it, they usually don´t know anything about it, but when I show a printout from SAS website it works sometimes after asking the duty manager.

When I stayed at Radisson SAS Plaza in Oslo in May, they gave me an upgrade, but said at the same time that they are starting to "downgrade" EBG:s in favor of Goldpoints plus Gold.

BR
/Patrik

Hello!

I wrote to Customer Relations about the Recognitions of EBG:s at Radisson Edwardian, that they don´t know anything about it, that we don´t have any perks (according to them), etc...

Here is the answer (translated by me):
-----------------------------------------------------------------
Hello Patrik, and thank you for your letter!

I thank you for writing a mail and express your point of view to us.

Your views as a frequent traveller at SAS are of greatest importance to us, and I have forwarded your mail to the person responsible for relations towards Radisson Edwardian hotels.

If you have any questions or comments you are more than welcome to contact me.

Best Regards
X.X
Supervisor
Customer Relations

No comps in Nordic cities
 

I recently switched to the SAS hotels from Scandic since they left the HHonors program.

Not in one of my stays have I experienced my EBG status giving me any benefits. For the record I've stayed in Oslo, Copenhagen and Stockholm at SAS Radisson hotels so far this year.

I think they also have some GoldPoint program... wonder if that is the same as TGIFriday's had in the US, I am a point millionaire with that program - and now TGIFriday's just discontinued it earlier this year / bummer.

Was upgraded in Radisson Scandianvia Oslo this month. Using Eurobonus points for hotel booking, I showed EBG card at check-in and was upgraded to business class room without asking. Very nice too!

Lucky??
 

Got 3 upgrades the last week! First in Bergen (Radisson SAS Hotel Norge) without asking for it - nice. Then at OSL/Gardermoen (Radisson SAS Airport) - had to ask but got the business.cl room. Then finally in Biarritz - asked for it and got a suite!!! Have not been this lucky before - has a new policy been introduced?

I get an upgrade
 

about 10% of the times. Usually when I arrive very late. It seems they wait until the very last minute to give away their best rooms.. We also did a check once. I asked for the EBG upgrade and the reply was "sorry, all sold out.." But when a co-worker called to book a room he was able to get a ugraded room right away..

Last night at the Radisson SAS ZRH I asked the young fella at check in if he knew about the EuroBonus Gold upgrade policy. He didn't but he said he'd ask his manager and he came back in one minute saying "Yes, we will be happy to upgrade you from a standard room to Business." Mrs 999 and I were staying on an award, which includes breakfast anyway, so it wasn't such a great advantage -- but it was stlll nice to get it.

cheers,

Henry

Hello!

Are there any differences between the hotels when it comes to policy? I always get upgraded when I stay at Sky City or Nydalen, but when I ask for upgrade at Royal in Copenhagen they said once "We only upgrade Pandion free of charge at this hotel". Oslo Plaza is a tricky one too. Even if there are available rooms...

Best regards
/Patrik

received upgrade to club room at SAS Radison palais in Vienna. Better half regularly gets upgraded at various radissons in CPH.