Expedia honoring the FARE!!!! Thank you !!
 

hi,

my friend got this email a minute ago

Bedauerlicherweise müssen wir Ihnen mitteilen, dass die von
Ihnen gebuchte Reise auf unserer Internetseite mit einem
falschem Preis ausgezeichnet war. Dies beruhte auf einem
Übermittlungsfehler. Der richtige Preis lautet EUR 3xxx. Wir
bitten, diesen Irrtum zu entschuldigen. Bitte teilen Sie uns
mit, ob Sie an Ihrer Buchung zu dem richtigen Preis (EUR xxxx)
festhalten wollen, oder ob wir die Reise stornieren sollen.
Wenn wir innerhalb der nächsten Woche nichts von Ihnen hören,
wird die Reise automatisch storniert.

this means they will not honor it.

:(

what to do about it?

dp

If you have a ticketed reservation then it is too late for them to cancel, in my opinion. I would fight this. I am sure that Expedia knows that some people will not fight this, so sending an email like this reduces the overall problem for them.

That is probably now the most important question. Did the friend who received the email message have already ticketed reservation?

Received the same eMail, and yes reservation is ticketed. Will call Expedia now...

Greetings - Dirk

yes
 

its all ticketed.

we all have 117 etix numbers

so i dont worry at alll :)

dp

Frankly, if there is a mistake then it is for Expedia/SAS to deal with before the ticket is issued. We did not force them to issue the ticket - they could have waited 24 hours or more before doing so as there is no ticketing deadline.

If they do pursue this then I may try to get the press involved.

So you inform them that you do not cancel (and they assume that you accept the new fare) and then what?

As much as I understood from the original message (Google translation) it stated that they will cancel unless you contact them within a week. And only option for the customer is to either accept the new fare or cancel.

This is getting quite exciting ...

You tell them that you agreed to certain contractual terms, and SAS have indicated their acceptance by issuing a ticket for the flights. This is a finalised contract, and both SAS and Expedia are likely to be in breach of a whole range of EU and national consumer laws if they do not honour an advertised price after the transaction is concluded.

I would also draw their attention to SAS's commitment regarding "no fare increases after ticketing".

Personally, I am happy to take Expedia to a UK Small Claims Court if they refuse to honour this.

email
 

my friend sent them a short email, explaining that the ticket was issued. that there is a contract, and he asked them if they want to know what will happen if they try to cancel this reservation.

from my point of view, as this is a ticketed thing, if they cancel it without my approvel, or my friends, we will punish them as this would be an illegal action they take.

i am not afraid at all, :)

and i have a friend who is a good lawyer with good relationsship to some newspapers.

so they better do not mess with me :)

dp

Let us know if your friend receives any answer.

no answer at all
 

it is 12pm in germany, so they might have lunch :)

i will keep you updated.

Or then they do not read their emails for one week on purpose :)

According to the OP's email, they (travel agency presumably???) say that if they hear nothing from him within the next week, the trip is automatically cancelled. I wonder if SAS will go along with that.

How long until question of laws and the EU compensation rules come into play on FT? :D

Might be a very long lunch :D

i would like
 

to know what kind of meal the person who is responsible for this wonderful event is having : may be "henkersmahlzeit" :D

but as i stated, the airline is no way losing money, they are earning money, as someone (insurance / travelagent etc. ) have to pay and they get extra money, so in a case like this, its the smartest thing to close the loopwhole and just honor it.

its not worth to try to get the people angry by sending ridiculous emails out.

dp