SAS website issues
 

Issues is nothing new, however, now I can't get through the last stage before payment, I've tried 4 different browsers, 2 computer and an iPad, they all stall on a page where the title says "Ancilliary .."

iPhone app works though, but there you can't select One Way, and you can't apply gift card vouchers as payment.


Am I the only one with these issues, any workaround or should I just give up and get a private jet?

You can do both of these in the app. Don't add a return date for OW and use a gift card after selecting pay by card and "add new card"

Not sure if anyone has tried to the new Beta version of the website, but my goodness is it crap. We have a timetable change for a flight in October that the website and app would like us to confirm, but the only option we have is to cancel and get a full refund or "find other flights" (which does not work). The webpage has unfinished text and clearly features that are missing and/or broken. How on earth is this even considered Beta? Phone lines seem to be aware but it is unsettling that the phone agents are giving different info that the website/app are, which is very frustrating as in our case I believe the changes are affected by the minimum transfter time at CDG. Hard to know if we have a valid booking at this point and, in typical SAS fashion, we are just asked to call back again in a few weeks to see if this mess has sorted themselves out. Yikes!

Anyone else having strange experiences with the new website (well, the old on doesn't work either for us).

Well, it's called Beta for a reason?

Self-accomodation works fine for me. Have had a change on one of my booking next year and can see options in both old and beta websites. Perhaps there's no available options for your flight

I get beta versions, but this is totally unfinished. The crazy thing as that it shows suggested flights that would work for us, but we simply cannot confirm them online. We only have the option to cancel with a refund or "find other flights", which does not work. Arguing with SAS phone agents now as they told us again that we need to confirm the flights online, which is simply not possble. Last time I called I was told that we were confirmed on the new flights, but today's call proved otherwise. At this point we are not even sure if we are rebooked as the phone agents refuse to deal with the issue (btw, this is the Gold line) and push it back to the website...which doesn't work.

I am intrigued that self-accomoation has worked for you, so I am wondering why the sytem doesn't accept the rebooking as it is only a 25 min different. It seems rather straightforward for the phone agents to handle this, even if the website does not work. Guess we wait and try again.

Just HUACA. There's a lot of incompetent CS agents since the change. best of luck!

Always call during European business hours to the Swedish number! Best chance to get a friendly and empowered agent willing to help.

Normally this is my plan, but we have not reached a Swede yet! Today's call resulted in some positive news: "you are rebooked and, yes, we realize the website is giving wrong information. Just ignore it". Since the last calls, it seems that the word has been given to the call centers that there is a problem with the website information. Yesterday's call was rather agressive as the agent was clearly frustrated and wanted to push the issue back at us, but hopefully the problems were escalated and SAS realizes that there is a problem.

Still not happy that they cannot have a working IT system as we need to pay downpayments soon for our holidays. Not a great feeling to have a system showing that you are not rebooked when phone agents confirm that we are. I might have trusted SAS years ago, but these days I have no faith whatsoever. This trip involves our last AMEX 2-4-1 and I just want to be done with SAS as a regular customer. Guess this is there way to keep me involved longer :-(

I've noticed that it's not possible to book a last minute Eurobonus partner award online. I suspect this is more of a feature than a bug considering how consistent this is. Does anyone have experience calling in for to book a partner award ticket within 72 hours of the flight?

Just to follow up on this. Our inbound flights were now changed but the website allowed us to accept the changes. Outbound is still showing that we need to do something, but we still don't have the option to accept the proposed flights. Customer service still keeps telling us that they have confirmed the flights, so I am not sure if this belongs in the "poor customers service" thread or the "website issue" thread. As the self accomdation worked on the inbound, I start to worry that we are still not booked properly on the outbound.

It's been official for some time that you can't book awards within 48h at least, dunno about 72h.

Sorry to keep posting about my problem, but I wanted to ask the forum if anyone else has been experiencing repeated "schedule changes" with the flight duration changing. We have again had to accept several changes to our inbound flight but notice that the fligth duration is changing, usually in hour changes. After looking into it, SAS.se is not matching up with Kenya Airways on the arrival time (NBO-CDG) and it seems the last few changes have simply been due to SAS not having (1) the correct time zone and (2) Kenya Airways missing day light savings. We have seen a two hour shift in our flight despite not having a change to the departure time nor the airplane (B787), so we have a theory that both Kenya Airways and SAS were screwing up basic things like calculating the arrival time. Fortunately it seems to be correct now on SAS.se, but Kenya Airways is still 1 hour wrong as they don't account for daylight savings.

Anyone else experiencing this? Obviously it has had a mjor affect on our layover in CDG, fortunately longer and not shorter, but the potential for major screw ups is clear for flights involving both airlines.

That sounds mainly like Kenya Airways feeding poor data in to the system.

Most definitely (and Kenya Air still shows the wrong arrival time on their site), but surely I should be able to buy a ticket on SAS.se and expect the times to be correct. They sold me the ticket with rather incorrect flight times, so I can only complain to SAS. Regardless, quite sad that this is even occuring in this day and age.

It is the SISO principle for databases. Yes, SK sold you the ticket and they have to sort things out for you as they go along, but they are rather dependent on the information provided by the operating carrier.