Does MyPoints ever reply to emails?
 

Any way to reach an actual human being at MyPoints?

I sent a message to their membercare e-mail address, and got a response after about 8 days...

Finally got a reply but it was just some form letter garbage. I want my 1000 points!

Our own PGary instructed me long ago to ALWAYS save anything having to do with mypoints.I save both the offer,and if I respond to it,my reciept of the transaction.
Be prepared for head aches if you try communication with them.

Try Faxing
 

I hardly bother with sending e-mails anymore. All they do is send a canned response that doesn't address your problem--obvious they don't read the messages. Yes, I make a copy of the offer and receipt then fax to: 415-615-1122. Within a couple days they'll reply by sending an e-mail that the points will be posted to your account and then they do post.

Thanks for the good advice steph.

They don't read the mail and then just send a form letter. I have been fighting with them for a month. They say I have 3 accounts. We have 3 family members with 1 account each, which is in accordance with their terms. They just keep sending the canned reply that I have 3 accounts and which one would I want to leave open, losing the other 2 accounts. In protest I flew Airtran to DC this week instead of United (Mypoints owner)
JudyJFLA

I have been trying for about a month to get credit for the Entertainment book. It seems I get the automated reply and then another e-mail asking for a copy of the Entertainment confirmation. I have sent the confirmation about 3 times but they do not recognize it and have not given me the points.

I have always found that MyPoints responds within 2-3 days, but that their responses are a joke. They do not even read the emails as they almost never answer any of the questions I ask. They just send you canned responses that do not mean anything.

Still, eventually, with enough pulling teeth, you will get your points.

I searched through archives and found the following phone #: 1-888-262-4528.

Amazingly enough . . . it actually works and I got a real live person!! He took down the info about all my missing points and within 5 minutes sent me an e-mail listing the points that would be manually credited within 5 days. I'll keep you posted as to whether they actually do post.

Thanks for phone #, I will call & try to convince MyPoints that I am a real person & so are my referrals. I didn't raid the cemetery for names & birthdates

I've faxed requested info & emailed with no results.

Odd that acct. was disabled right after 2k purchase bonus points & a few referrals posted. Points suddenly went from 980 to 3,000. My account was disabled a few hours later ~ before I had a chance to transfer. :mad:

Just give me my 3k points to transfer and MyPoints won't have to worry with MyBum anymore.

They actually posted as promised after the 6th business day. :) ^