E-Rewards Not Returning Emails Anymore?
 

E-Rewards used to be very responsive to emails. but, in the past few weeks i have sent the same email a number of times and it has been ignored. not sure if this is a summer phenomenon (the person is on vacation).

has anyone out there written e-rewards and gotten a reply?

thanks.

They're ignoring me too. I had written to ask for a 3 week extension on points that had been earned in the 30 days preceeding my anniversary.

I think they sent out a lot of point expiring notices and have been swamped by angry members, such as myself, demanding to know why points that are just earned are now expiring.

Mary

yeah i was asking for an extension, too. the expiration thing is unbelievably unfair. if someone has a big balance but is just short of an award ($49, for instance), all e-rewards has to do is withhold a survey close to the expiration date. sure, you can do a Earn Now, but you shouldn't HAVE to. also, i have done all of the Earn Now in which i am eligible and want to participate. that shouldn't mean i lose my rewards.

I just received an e-mail from E-Rewards offering to extend my points for one year if I updated my profile. If I recall, there was another thread where others had also received such an offer. If you can't get a response from them you might try updating your profile and see if the expiration date changes. Mine did as soon as the profile was updated.

I got an email from them too. Unfortunately, it was a reminder that my points were about to expire on 7/31 and to remind me to redeem them. No extension for me.

What a crock.... I last redeemed in mid-may for a $50 HH reward. By June 30 I had almost $60. They sent me a ton of emails in less than 6 weeks - all of which I can't redeem for HH until mid August. I don't have any use for any of the other redemption offerings, which seem to be a waste of time & money.

So, I guess I 'll just redeem for Blockbuster and give it away. Better they have to provide me with something rather than lose $45 in value.

Next year I won't be answering any surveys after I have an HH redemption and right before June 30.

Mary

I'm having the same problem. I've been trying to get credit for a $25/2500 AA miles award I cashed in in January but never received the points. Emailed several times but as yet no response.

Emailed several times because of two surveys that I completed. One on June 29th and one on July 9th for $10 and $15 respectively. At first they responded, but the last 4 emails not a single response. Oh yeah I asked because not money was forthcoming. :td:

I just called their customer service number and I got great ssrrvice from a rep named Traceey, concerning an Earn-Now offer that I didn't get credit for.
e-Rewards Customer Service: (214) 782-2800

My experience
 

I emailed twice. Once asked about the servey I took without crediting my account. No reply but got credited few days later. I recently emailed to ask if I can redeem money to AA miles with more recent flight. NO! with the fast email reply....

Watch Out
 

Be careful of RealRhapsody (Earn Points Now). I signed up 13 days ago and nothing has posted ($5 offered). Rec'd a reply from a Tracie Skinner that they'll investigate. Tonight I attempted to cancel my free 14-day trial and for the life of me can't figure out how to do it--my account doesn't have the options they list. Of course no customer service phone number to be found anywhere. Thanks for Tracie's phone number, Mormik; tomorrow she'll be getting a call from me asking for Real Rhapsody's phone number. Oh, and by the way, their "free trial" requires you to pay for each download.

I had no problem unsubscribing from Real Rhapsody. And there's no charge as long as you don't burn a song to a CD.

How long did it take you to get the $5 e-rewards posted to your account for Rhapsody?

I think it was immediately--or only a couple of days.

I emailed through the web site this morning about a $5 survey that hasn't posted yet and got a reply 5 hours later with an apology and promise to post by end of week.

I'm wondering if some of the unanswered emails mentioned here didn't arrive.

Real Rhapsody phone number for cancellation
 

1-888-768-3248
2. YOUR RIGHT TO CANCEL REAL SERVICES
You may cancel the Real Services at any time. You will not receive any refund or partial refund for any charges already billed to your account. In the event you signed up for a minimum commitment period, you will be responsible for all charges for the entire minimum commitment period. You may cancel the services by accessing your RealNetworks account at www.real.com. Cancellation instructions are available through the 'Manage My Membership' Options on the My Account Main page. Further, you may contact RealNetworks by phone at 1-888-768-3248 (from the United States or Canada), or 1-206-674-2650 from other locations. You understand and agree that cancellation of your subscription is your sole right and remedy with respect to any dispute with RN. This includes, but is not limited to, any dispute related to, or arising out of: (1) any term of this Agreement or RN's enforcement or application of this Agreement; (2) any policy or practice of RN, including any RN Privacy Policy, or RN's enforcement or application of these policies; (3) the Content available through RN or the Internet or any change in Content provided through RN; (4) your ability to access and/or use the Content; (5) any RealNetworks Software or Content provided by or through RealNetworks; or (6) the amount or type of fees, applicable taxes, billing methods, or any change to the fees, applicable taxes, or billing methods.