I don't remember recieving one of these emails -- what you are talking about though...thier mistake -- that doesn't sound fair at all -- it wasn't OUR fault that they mistakenly put that up for others to use -- do you think a phone call would do good for us people who completed the deal and are unaware if we're going to recieve this item or not? Thanks in advanced....

The memo the CS rep read was basically those that were not inlcuded in the targeted advertising campaign were not going to receive the memory sticks. Somehow the link was accessed online and many people signed up but Dell is trying to stick with its original marketing campaign for only targeted customers to receive the memory stick. Those not from the target market were eliminated from memory stick shipping list. Even though it was Dells fault they mistakenly allowed anyone to sign up and read all the information and answer the questions correctly.

It kinda sounds like the Iceland mistake, ends up online and word spreads like wild fire about this deal and who knows how many signed up. Unfortunately Dell is trying to play dumb, at first, and CS rep and sales have no clue about memory stick offer. Until pressed and pressed did CS rep come up with a solution.

I have to say I spent about an hour on the phone and I did consider if it worth $30 some bucks just for a memory stick.

Try calling if you like, CS maybe aware of the promotion now.

How will they know if you were targeted? I think they asked for a business name/address, so if I didn't type one in, I'll probably be booted, right?

I think that I will try to call them today to see what they tell me.

I believe one way they determine who is from the target market is the code issued on the mailing piece. Those of us that were able to create codes were then able to be identified.

I would say call Dell and throw a fit and you should be able to get a 64mb memory stick. The CS Rep even gave me the option of a 128mb but I didnt want to be greedy. However I think it read in the small print, each person was eligible to receive up to 5. So someone may want to try and get more.

[/QUOTE]
I would say call Dell and throw a fit and you should be able to get a 64mb memory stick. The CS Rep even gave me the option of a 128mb but I didnt want to be greedy. However I think it read in the small print, each person was eligible to receive up to 5. So someone may want to try and get more.[/QUOTE]



What number did you call? I keep calling and they want to transfer mt to the Small and Medium Business division because the game was in that section. When there they say they don't know anything about it and transfer me to Home Division. They keep also bugging me about an order or customer number. SOMEONE, ANYONE HELP PLEASE...

I would say call Dell and throw a fit and you should be able to get a 64mb memory stick. The CS Rep even gave me the option of a 128mb but I didnt want to be greedy. However I think it read in the small print, each person was eligible to receive up to 5. So someone may want to try and get more.[/QUOTE]



What number did you call? I keep calling and they want to transfer mt to the Small and Medium Business division because the game was in that section. When there they say they don't know anything about it and transfer me to Home Division. They keep also bugging me about an order or customer number. SOMEONE, ANYONE HELP PLEASE...[/QUOTE]

I called the phone number off the web. Honestly I am not sure which dept the CS rep was in. They transfered me 3 times, so thats when it got confusing. Try the CS dept of Med & Large customers.

They also kept asking me for a order number, which I didnt have. That is why I had to place an order online. Once that was placed I gave the CS rep the order number and she gave me credit for the order.

I honestly think one of the reasons the CS rep stayed with me was right off the bat I asked for her name and employee id number. The previous 2 people I talked with werent going to do any digging or show Dell's customer relations.

Just keep insisting that you completed a online adverting/marketing game and are wondering when you will receive the memory stick.

What number did you call? I keep calling and they want to transfer mt to the Small and Medium Business division because the game was in that section. When there they say they don't know anything about it and transfer me to Home Division. They keep also bugging me about an order or customer number. SOMEONE, ANYONE HELP PLEASE...[/QUOTE]

I called the phone number off the web. Honestly I am not sure which dept the CS rep was in. They transfered me 3 times, so thats when it got confusing. Try the CS dept of Med & Large customers.

They also kept asking me for a order number, which I didnt have. That is why I had to place an order online. Once that was placed I gave the CS rep the order number and she gave me credit for the order.

I honestly think one of the reasons the CS rep stayed with me was right off the bat I asked for her name and employee id number. The previous 2 people I talked with werent going to do any digging or show Dell's customer relations.

Just keep insisting that you completed a online adverting/marketing game and are wondering when you will receive the memory stick.[/QUOTE]


Thanks...I'll try now, hopefully I end the conversation on a good note...

I called the phone number off the web. Honestly I am not sure which dept the CS rep was in. They transfered me 3 times, so thats when it got confusing. Try the CS dept of Med & Large customers.

They also kept asking me for a order number, which I didnt have. That is why I had to place an order online. Once that was placed I gave the CS rep the order number and she gave me credit for the order.

I honestly think one of the reasons the CS rep stayed with me was right off the bat I asked for her name and employee id number. The previous 2 people I talked with werent going to do any digging or show Dell's customer relations.

Just keep insisting that you completed a online adverting/marketing game and are wondering when you will receive the memory stick.[/QUOTE]


Thanks...I'll try now, hopefully I end the conversation on a good note...[/QUOTE]


Back with good news...After spending 50 minutes on the phone with one custmer service rep I was able to get the 64mb stick since they didn't have the 32 mb. Thanks again FT family.

Thats great! Anyone else have success today? Im curious too if anyone will push for 5 memory sticks or the equivilent of that.

calling right now.....will edit with update......

NEGATIVE OUTCOME:

Called and after about 15 minutes on the phone and 4 transfer's they asked the magic question on if I recieved a mailing card in the post and replied no. He said they are non-transferrable so I would NOT be able to recieve the 32MB USB thingy -- I was saddened but quickly got off the phone once he started to peddle 64MB one's for only $26 and change.....I didn't give him any information so if there is a way around this I could always call again I guess?

Darn... I kept insisting that even though I didnt receive or "could find" my code I completed the advertising/marketing game and deserve the memory stick. Try again and see if you could find a more sympathetic CS rep.

You could keep trying different reps, I went through 4 different reps yesterday, and I found one lucky one today. Keep playing your luck and keep being persistent. Keep us up to date.

TRIED AGAIN

This time 20 minutes no the phone and 5 transfer's and I got the same response -- it seems (and what they explained to me) is a memo got passed around Dell explaining what happened and what they are suppose to say this.They said "they've heard of this" and "looked into it" and found the sheet and it was obvious they were reading from a piece of paper -- same exact reply from two different reps....and of course they tried to sell me the 64MB one again :(

They must have been bombarded with phone calls yesterday and today and have spread the word. I thought to myself while I was on the phone over an hour was this really worth it for $20-$30 item. I got lucky this time, I guess.