Dash.com
 

Has anyone ever used this service? I currently have a fair amount of money that I have earned through them, but I cannot get in touch with any sort of customer service, be it through phone or email. They do not respond to email and do not answer the phone. It is enough money that I would consider suing over it. Any information that any one has would be greatly appreciated.

http://www.flyertalk.com/forum/Forum...ML/000732.html

Awhile back I called and left a message on their CEO's voice mail. His name is Dan Kaufman and is at extension 112 through DASH's main switchboard. After a week or so, I got my miles. Finally.

Dash is very slow in moving your purchases from pending to available, i think it goes something like this, miles/$ become available 75 days after the end of the month in which you made your purchase. Then, once they become available, they post miles on the next monthly posting cycle (may vary by user, but mine is around the 12th of each month), if you are in the cash program, then you have to request a check once funds are available, and again it is then processed on the next monthly cycle (not necessarily a month end date... i dont know).

They do respond to some emails, but if you are jsut asking when will this pending thing move to available, I think they ignore you unless it is beyond the time frame I mentioned above, if all that time hasnt past, they wont bother answering you... of course, you wouldnt have written if they made it clear how long it took to become available, and I have never found this info on their site. probably because you might not have used them if you knew how long... Ebates is 45 days after each calendar end, so you could wait about the same time with them too... Dash has responded to my emails when i asked about purchases not appearing on my account at all and other such problems.

My early dec purchases became available in mid march, so looking forward to the miles in another 10 days or so. Hope you guys get what you are supposed to.

Has anyone had more recent experience with
Dash.com; I haven't received my sign up
points after 3 months or so. Some of the
posts on this thread are disconcerting:
http://www.flyertalk.com/forum/Forum...L/000353.htmld

Reposting link:
http://www.flyertalk.com/forum/Forum...ML/000353.html

I have had the DashBar installed for about 6-8 months. I haven't had any trouble with it except at the beginning, when it took about two months for the 500+500 miles to post to my MP account.

Since that time, I figure the lag at about 10 days from receipt of ordered items until posting to my MP account.

Another web board I look at reports people in the cash program (as opposed to the UA miles program) are still waiting on April checks (not april orders-those wouldnt have cleared yet, but actual checks that were to be cut and mailed in april).

If anyone has had April or May miles post(or if you got a check from the cash program )(miles or check dated in April or May) please post

Lets hope Dash is still doing ok.

I'm waiting for a May check, I believe... There's just no way to track any of it on Dash website, argh.

Looks like Dash is another dotcom failure...
http://www.dash.com/dash/farewell.asp

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ValueConsumer.com Home of Tripple Dipping Online Shopping

This company is a fraud and criminal.United should be ashamed to do business with and promote this partner.Not one response in 6 months has been replied to after numerous emails.Neither has repeated phone calls been returned(nobody answers the phone just a voice mail recording) with regard to missing transactions and postings.
At your own risk!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
What a shame because the business model showed so much promise....................

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AA & Starwood Platinum
Diamond Hyatt, Hilton Diamond
U/A Premier Exec

[This message has been edited by 777 global mile hound (edited 06-08-2001).]

I never had a problem with Dash ... got my 500 UA miles for sign-up, then a 500 mile bonus with my first purchase (and some miles for the purchase too of course) ... after which I uninstalled the software because it had a bad tendency of making IE crash unfortunately.

According to f**ckedcompany.com they are not accepting *new* members ... maybe they figure if they stop giving away sign-up bonuses and just keep existing customers they can make it ...

For months I have been trying to get them post my miles to United. I went and printed my account statement today, and will send it to United for further action. The statement lists the miles, but only my first name though.

Dash's farewell screen is gone today so I'm not sure what's going on there. However, there is one thing that I discovered from another board that is quite disturbing. I've removed the dashbar because of it.

Go to the Dash site at http://www.dash.com/dash/verifypassw...edataintro.asp . You'll need to enter your password, then click on login.

Read through the private data information then go to the bottom of the page where it says "To view and edit your online navigation history, click here" and click on the link. I found that the Dash site had a history of every site I've visited since I started using Dash a couple of years ago!

I spent the next hour deleting the information from their site.

[This message has been edited by TravelLover (edited 06-08-2001).]

I also deleted the "trace" that they had on me and removed the DASH software. Very insidious stuff.