Not sure about now, but a year ago, you could add extras for individual passengers in the booking using the Ryanair app. You couldn't do it on the website.

But this was for regular bookings for multiple persons, not sure if "extra comfort seat" is any different.

Thanks! I think it worked the same last time I booked. My worry is whether you'd be force to pay for extra services for both passengers, which could make the whole thing much more expensive.

Got my first official notice today that they will refund for all three of my booking!
"We confirm that your refund request has been processed back to the form of payment used to pay for your booking. Your issuing bank will take 5-7 working days to process this refund amount back to your account"
UPDATE-THE FULL CREDIT HAS POSTED

I processed a chargeback with Barclaycard VISA credit card for some Ryanair flights to PMI on 18th August 2020 so that is 62 days now.

As more than 45 days have passed, have Ryanair missed the deadline for disputing my transaction?

I will obviously contact Barclaycard as is it possible Ryanair to have refused the chargeback within the timeframe allowed?? but Barclaycard slow to reinstate the charge to my card??.. My flights were not cancelled but FCO advice was not to travel to Mallorca

I still find it hard to believe that things like this still happen, given all the security sickness we have to put up with these days. Short story is, somehow a woman got on a flight to Kiev instead of Valencia.

https://www.independent.co.uk/travel...-b1203230.html

Probably walked to a wrong plane after having scanned the boarding pass at the gate?

You might get away with it if Ryanair were overwhelmed with such requests but you were in the wrong here and I am surprised Barclaycard accepted your complaint. Ryanair operated the flight and provided the service, it was your decision not to travel against FCO advice and you should have either accepted this risk when you booked and/or had travel insurance to refund you. You could have taken advantage of Ryanair free change policy

It would appear that Ryanair is not going to offer any refund options as from November. I believe you will still be able to modify your ticket however, and if they cancel the flight I believe in this case you will be entitled to a refund. Saw a rather tense interview with O'Leary, where he lambasted the interviewer for quoting nonsensical tweets and messages from people who haven't been refunded yet...he said that all refunds had been processed.

As I understand it, this is related to flights to/from the UK (where travel in November is supposed to only be allowed for essential purposes).

O'Leary's point was that Ryanair are still operating a small number of flights, so if your travel isn't essential, you can rebook for a later date rather than get a refund for a flight that is still being operated.

I know Ryanair is horrible - I mean, I don't use it unless I have to for a certain city pair - but O'Leary does tend to speak common sense most of the time. The problem is the way he does it.
Having said the above, all of my FR flights have been perfectly civilized and pleasant, but I play very carefully by the rules.

Ryan Air EU 261 compensation 2020/2021
 

Since Ryan Airs "customer service" are not able to provide any information, I thought I'd ask here about your experiences of actually getting compensation from Ryan Air lately. Also wanted to make you guys aware of what kind of company you are dealing with when you use their services.

My story: I went on a flight from Stockholm to Dusseldorf in february 2020. Due to mechanical issues this flight was cancelled and we had to go on another flight several hours later to Cologne, and then from Cologne to Dusseldorf by bus.

Filed a EU 261 complaint. To my surprise Ryan Air "only" took a few weeks to get back to me. After providing bank details + passport info I got a message from the claims department saying: "We wish to confirm that a transfer payment for the sum of 2648.53 SEK has been authorised in full and final settlement of your claim under EU 261. Please allow up to 28 days to receive this payment."

So far so good. That 28 days come and went however. And after that, the claims department simply stopped answering my emails. And so here we are, more than 7 months later. Despite me writing 10+ emails, filing countless contact forms and complaints – Ryan Air has not yet completed the payment or even contacted me with an update of its status.

Couple of notes here: Since the claims department can't be contacted, the option left is to contact Ryan Air by live chat or phone (which essentially is the same since you end up in the same place). When contacting them they will tell you that that they are not authorised to look into claims, that all claims is handled by the claims department, and the only advise they can give you is to reply to the original mail from that department. The fact that you tried every means of contacting them over the last 7 months is "unfortunate" but not something they can do much about.

Besides the fact that Ryan Air has not completed the payment (and have not bothered to send one email regarding its status), my biggest problem here is all the lies.

For instance: During my many encounters with Ryan Airs customer service I have been told about 6-7 times that my case has been "escalated" and that I will be contacted by the claims department "within 1-2 weeks", "within 10-days" or sometimes "within 2-3 weeks", when they know fully well that chances of that happening is slim to none. For the record, I have also had other customer service agents tell me the truth: That they have absolutely no clue as to when (or even if) claims department will respond.

Also, when they tell you that they are not authorised what so ever to look into claims etc, that is not necessarily true either. On at least two occasions, after demanding answers from the customer agents for a substantial time, I was actually put forward to someone that had some inside to my claim – that could see conversations, the fact that I had provided bank details etc. However, all he could do was to "escalate" the case again.

My question: What is your experience of Ryan Airs claims department during 2020? Are you waiting for compensation? Have you had a successful claim? If so, how long did it take for Ryan Air to pay up?

To sum up: I totally get that airlines is working with some kind of backlog etc. because of the Covid 19-pandemic. But this kind of customer service, where you straight up lie to your customers and refuse to answer them for months, can never be accepted.

Yesterday I got 3 emails regarding refunds and also 3 today. Let's see if I will finally get my money back for those 6 flights just after more than 6 months.

There's another way to contact them. You can request a betalningsföreläggande through Kronofogden for the amount of 2648.53 SEK. They promised you that you would get that amount but they never gave you the money.

You will have to pay a 300 SEK handling fee to the bailiff. You can claim that money back from FR plus an additional 380 SEK for "legal fees" for the time it takes to fill in the form. You can also request statutory interest, which seems to be 8% per year. I think that FR only has to pay interest on the 2648.53 SEK amount, no interest on fees or interest.

EU law doesn't seem to say how soon FR has to pay the compensation. Under Swedish law, this seems to mean that FR has to pay you within 30 days after requesting compensation, so that's probably when the interest starts ticking.

If FR disputes the betalningsföreläggande, then you either have to abandon your claim or meet FR in court.

Question re: the small bag on FR.

Officially, the small bag allowance is 40 cm x 20 cm x 25 cm. Back when FR introduced this, they claimed their sizers were up to 25% larger than this, effectively allowing you to take an item of up to 42 cm × 30 cm × 20 cm.

Is that rule still in effect? IIRC, the fact that the sizers are bigger was even to be found in FR's ToS. But it's def not in them anymore, just checked.

The sizer is about 42 cm x 20.5 cm x 29.5 cm, and the 29.5 cm is the depth which is open on top so you can probably go a bit bigger even if it protudes the edge a bit. There are quite a lot of sizers around in the network though. Ryanair are generally fairly relaxed about this, the days of avidly pinging bags are long gone, but if you want total peace of mind you have to stick to the advertised dimensions. That said, gate crew get fairly sharp at accurately knowing what bags fit and don't fit. There may be many badges on bags, but actually there aren't so many different bag sizes out there. So if your bag has wheels and is a known suspect then you may get unlucky. If it is a shoulder bag and you carry it way off ground level - where the ground agents will be focusing their attention, if any - then I doubt you will have much of a problem.

Old press release:
https://corporate.ryanair.com/news/n...arding-delays/