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-   -   The RYANAIR thread (https://www.flyertalk.com/forum/ryanair/1725496-ryanair-thread.html)

lkar Aug 6, 2020 10:31 am


Originally Posted by 2RETIREDTRAVELERS (Post 32586001)
Same experience for several bookings. Not a dime refunded yet. Has anyone here received refunds for Ryanair cancelled flights?

I have a feeling it is possible they are deeming us all without consent as having accepted vouchers. I think that's how they are getting away with saying they have processed refund requests through July, etc. I think it's all baloney.

I'm just guessing but really is there any reason to give this company the benefit of the doubt on something like this?

PxC Aug 7, 2020 1:54 am

Not only are Ryanair basically hanging up with the “we are busy” message on their free phone number, after a 5 hour wait in their live online chat I still didn’t get through to anybody. Maybe il try a non refund category and see if it’s quicker.

Had hopes for a successful chargeback with HSBC after reading of other (quick) successes, but no luck there either. Wasn’t encouraged by the phone agent there having no idea on the laws (only one flight was cancelled not both legs etc)

I wish I’d just gone down the small claims court route now, just purely for my own satisfaction and to not allow them to get away with this crap.

Dan1113 Aug 11, 2020 6:43 am

A recent cancellation from Ryanair said my refund would be processed within two weeks -- surely it won't be that fast?!

noniron Aug 15, 2020 3:55 pm

I have a booking TUF-DUB on Monday, the flight is going to go but we are already home by another route, is it possible to convert the value to a voucher. No change fees are available to Sept but can't make use of that option at this time due to Q and work.

James91 Aug 16, 2020 6:43 am

I'm flying KBP-STN on September 11 and it's already saying the flight is sold out, as well as the Fridays surrounding it. Should I expect a cancelation?

Edit: It was canceled. Chargeback initiated.

warakorn Aug 18, 2020 12:00 pm


Had hopes for a successful chargeback with HSBC after reading of other (quick) successes, but no luck there either. Wasn’t encouraged by the phone agent there having no idea on the laws (only one flight was cancelled not both legs etc)
A chargeback needs to be launched in a written form - not by a phone call, where it is so easy to fob off the cardholder.

irishguy28 Aug 18, 2020 12:31 pm


Originally Posted by Dan1113 (Post 32596166)
A recent cancellation from Ryanair said my refund would be processed within two weeks -- surely it won't be that fast?!

Don't confuse "refund processed by Ryanair" with "funds paid out, and funds made available to you by your bank/card provider within the account".

Dan1113 Aug 18, 2020 2:37 pm


Originally Posted by irishguy28 (Post 32612974)
Don't confuse "refund processed by Ryanair" with "funds paid out, and funds made available to you by your bank/card provider within the account".

Sure, but the time lag between the former and the latter is only a few days surely.

IAN-UK Aug 18, 2020 3:49 pm


Originally Posted by warakorn (Post 32612891)
A chargeback needs to be launched in a written form - not by a phone call, where it is so easy to fob off the cardholder.

Simply not true.

`All mine have been launched with details taken over the phone with dispute reference number given in he same phone conversation.

I followed up by forwarding the reservation and cancellation emails I'd received from the airline.

irishguy28 Aug 19, 2020 12:43 am


Originally Posted by Dan1113 (Post 32613234)
Sure, but the time lag between the former and the latter is only a few days surely.

You would hope so, but don't make the assumption that Ryanair are factoring in your bank's/payment processor's lead times into the timeline quoted.

Dan1113 Aug 22, 2020 3:55 pm

Still nothing, so I have filed a chargeback request.

My chargeback with Ryanair a few months back was successful so I assume it will be again.

PxC Aug 22, 2020 8:58 pm


Originally Posted by Dan1113 (Post 32623135)
Still nothing, so I have filed a chargeback request.

My chargeback with Ryanair a few months back was successful so I assume it will be again.

Debit card or credit card, and if debit which bank?

Dan1113 Aug 23, 2020 1:40 am

TSB credit card - though this time it was actually a Revolut card since it was a euro transaction that I charged to Revolut. As far as I heard from TSB, Ryanair never replied to the chargeback to my card, so hoping it'll be the same with my Revolut chargeback.

petter2 Aug 24, 2020 9:30 am

Ryanair has cancelled my flight PDL-STN on the 5/9 - they cancelled all flight for all of September and October even though they were flying in July and August! They don't have to pay compensation because they gave 3 and not 2 weeks notice, but there is still a right of rerouting.
There are still options to fly with Ryanair from PDL to LIS or OPO and then to STN, but they refuse to pay for both legs and say I have to pay for one of the flights even though legally they have to offer a rerouting to the destination at the earliest opportunity.

PxC Sep 9, 2020 4:05 am

After being offered the voucher a while ago, recently I went to chatbot and wrote something like “Covid refund don’t want voucher”, that took me to an FAQ and there was a link there to another form which re-requests a refund and refuses the voucher. Have received the full refund a couple of weeks later (originally applied for it end of May)


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