Sounds like total BS to me. But to be charitable, maybe your friends and colleagues should read the T&Cs of the program, comply with them, and follow through on missing credits when appropriate. @:-)

No one would participate in iDine at all if "90-100%" of the points never showed up! :rolleyes:

In using the IDINE program I have only had 2(out of hundreds)in the past 2 years fail to post completly.
Sometimes they take a while to post(NWA seems to do a sweep every 3 weeks)but eventually the dining miles and promotions do post.
I keep my CC reciepts till I can check them against my monthly statements.The points have usually posted by then.
So KevinAZ I think you and "ALL of your friends and colleagues"are either not following the simple Idine rules,are not waiting an appropriate amount of time for you points to post,or you are a bunch of Drama Queens looking for the worst in everything.

Thanks for the very positive feedback. :rolleyes:

I have no idea why you would think someone would go out of their way to make up a story. Check a few posts here, there are folks having problems. 2 years ago iDine never missed a point and I went out of my way to spend at iDine participating restaurants. But as I have honestly stated, the group of folks I work with had an email string recently asking if they were still in business due to lacking points. We had a few that saw a few of their points come through, while the majority hasn't seen any in months. And yes, these people follow the T&Cs of the program - unless they radically changed without us knowing about it. :confused:

I asked an honest question, many here posted their experiences, mainly positive. That's what I was interested in hearing. Those that want to bash posters asking for information must lead very uninteresting lives to tie themselves to this board and FF programs so deeply. With attitudes like that, you're not going to continue to get honest feedback about anything here on Flyertalk.

Kevin:

As you can see, most of us have had a negligible "failure" rate over the past couple of years. If we seem hostile, it would be that we cannot understand how you and others could be having such serious problems with the program.

Have you guys been sending in your receipts for retroactive credit? If you don't have them, RewardsNetwork accepts [highly edited] copies of credit card statements showing that you used the linked card on a valid date, etc. All they care about are the name, account number and those transactions [showing the participating joints]; everything else can be blacked out. It is my understanding that they do check up on why the credit failed. Certainly they would take regular failures from the same bank and/or restaurant(s) seriously.

Since you guys have so many failures to report, it should be easy enough to batch a large list at once!

Your story sounded made-up (or perhaps merely grossly exaggerated?) because 1) you claim a 90 to 100% failure rate for a number of people, which doesn't seem believable; and furthermore, 2) you still haven't responded to the question of whether any of your friends and colleagues ever followed through with iDine to get their missing points! If not, why not? :confused: And if they DID follow through, what were the results? As others have pointed out, iDine is usually good at handling missing points requests if you provide appropriate documentation.

I've had over 35 Idine transactions this year and only 3 failed to post automatically. Two of those transactions were because the restaurant owner found out I was trying to get miles so he ran the transactions through his processor that wasn't linked to Idine (I had two transactions totally about $190 at a 20 mile place, so he didn't want Idine to get it's 30% of that, I guess). All three of these transactions posted after I mailed in copies of my receipts for those restaurants.

How did you find out that was the case?

Here is the thread that explains what happened to me.

The only thing I find them very slow on is the promotions. Bonus points for Aug/Sep AA promotion still haven't posted yet.

Well, when something like that's happening, the thing is to find the common thread.

Many of us here belong to MULTIPLE iDine programs (in my case, AAdvantage Dining, MileagePlus Dining, WorldPerks Dining, Executive Club Dining, and Priority Club Dining). If I were getting high failure rate in one, I'd try one of the others (I don't use all equally often, depends on bonuses among other things). Sometimes there are problems with one or another of them, either with having the website wrong just for THAT subbrand, or with "auto registration" of affinity credit cards being linked to the wrong account. Are y'all on various Rewards Networks programs, or are you all on, say, AAdvantage Dining only?

Are you and the folks you work with eating at the same restaurants? Sometimes a particular restaurant may have an ongoing problem, and if most of these dines are at a few restuarants near where you all work, that could be the common thread.

Also, have you re-checked the website(s), while logged in? Restaurants constantly drop in and out, and some can also (without warning) shift between "unlimited visits" and "1 visit per month". A couple of the restaurants I ate with several times a month suddently shifted to only honoring one visit a month. If I hadn't checked the website and noticed that, I would have been out a whole bunch of points! (Even more restaurants drop out "suddenly", some with that new "benefit alert" message but some not. While many drop out at the turn of a month, I've seen several cases where they dropped out in the middle of the month too!)

Also, there have been TEMPORARY problems that some people have had which may have been geographic. (For example, the way one Rewards Network representative set up a bunch of restaurants in their area may have caused a problem, or the way a MERCHANT TRANSACTION bank was processing a bunch of restaurants in an area may have caused a problem.) Have the folks you work with been using Rewards Network around the country or only in a small local area?

I had two cards registered with US Airways for probably four years, and not once did I ever get a single Dividend Miles point posted from IDine/Rewards Network. The only way I know I am still in the program is that I get constant, annoying e-mails from them telling me about new restaurants in my area. I deleted one credit card, but the website won't let me delete the other (my "primary" card, now) and I can't find a way to cancel my membership. Having read this thread, I just re-registered my other credit card with Rewards Network directly, but based on my previous experience, I'm not expecting much. What's going on here?

You cancel your membership by calling Rewards Network and asking them to cancel it! There is no way for members to do so themselves.

How long does it normally take for a restaurant charge to post? I am trying to make the 3,000 AA mile bonus by 12/31. Should I call customer service if a post from last Saturday (12/3) has not shown up yet?

Shown up at Rewards Network or aa.com? Norm is 5 calendar, not business, days at one's RN account, and then a week or so later at aa.com. Call them when you get a chance if it has not shown at Rewards Network.

The length of time for a dine to post after the day of the meal can vary. I've seen it post in 3-5 days, or take as much as 10 days. However, any dines you have in November/December will be counted towards the 3,000 mile bonus even if they post in January. What matters is when the dine occurred, not when it posts.

But if you are hoping to actually get the bonus miles by the end of December, you are probably out of luck. The T&C for this promotion state "Please allow 6-8 weeks after the promotion has ended for any AAdvantage® bonus miles to post to your account." Past experience says that 6-8 weeks is pretty much the norm. I don't recall ever seeing a bonus post before the promotion ended.