How Rental Car Operators Can Navigate Cashless Tolling
 

Ugh, "to turn an expense into a new revenue stream".

https://www.autorentalnews.com/10132...Rental+News%29

AutoSlash I'd be curious to hear how the major companies handle toll payments now. Is it as cumbersome as the article describes?
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All the major rental companies are partnered with 3rd party providers that automatically process and bill tolls accordingly directly to the renters. The article referenced above is mainly geared to independent operators or franchisees/licensees of the major firms who may not have such deals in place currently.

Exactly!

Virtually all major players (Enterprise, Hertz, etc... ) long have had toll/EZ-pass or whatever transponders or similar devices built into vehicles. They've had no choice since many areas have moved to toll-less highways, bridges, tunnels.....

Days of declining toll passes is becoming less and less because it is already there and for a good reason. Car rental places cannot afford to have their vehicles racking up hundreds of dollars in unpaid tolls. But they need ways to see that tolls are paid and billed to driver of rented vehicle.

Those who have their own EZ-Pass or whatever are well advised on how to either disable what is built into vehicle, or how to manage that their pass is read and charged. It is also a good idea if using one's own toll pass to put it up and leave it there while driving. Got zinged by National for $5 toll plus $2 charge for a short bit of toll highway that didn't realize and forgot to "hold" my EZ-Pass up to be read when passing.

Most toll less highways and crossings are set up to read EZ-Pass device and also capture license plate number. Thus one way or another a bill is coming. If you use your own toll pass and vehicle rental place send you a duplicate bill, send them copy of your statement showing tolls were billed to your pass account, and they should reverse the charges and fees.

I would add the tip that you should add the license plate of the rental car to your respective toll transponder account during the period of your rental and remove it after you have returned the vehicle. I would also save the "add vehicle" confirmation you receive by email from the transponder issuing agency confirming that plate was on your account. That has helped me in a few photo toll disputes with PlatePass when I had my own transponder in the vehicle with me.