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Mine has been rejected because of this (booking.com) while they guarantee the bed type (btw not important to me)...even if the hotel is (obviously) the same. :D
https://cimg9.ibsrv.net/gimg/www.fly...d3250028e.jpeg |
That's a really lame excuse of Radisson Group!
Originally Posted by Sciamano
(Post 33560017)
Mine has been rejected because of this (booking.com) while they guarantee the bed type (btw not important to me)...even if the hotel is (obviously) the same. :D
https://cimg9.ibsrv.net/gimg/www.fly...d3250028e.jpeg |
Guys, Radisson Yas Island Abu Dhabi is offering 750.00 AED Per Night including taxes & Extra Bed for Standrad Room Plaza View for 2 Adult + 2 Child in Mid December
Is this Good price? I am mainly interested in Sea Facing. Please suggest. |
Originally Posted by chits007
(Post 34596654)
Guys, Radisson Yas Island Abu Dhabi is offering 750.00 AED Per Night including taxes & Extra Bed for Standrad Room Plaza View for 2 Adult + 2 Child in Mid December
Is this Good price? I am mainly interested in Sea Facing. Please suggest. |
I wonder if they'll match with their own website.
On the Radisson Hotels website own search results I get 131.44 per night, which is almost the same as what was on Expedia, but when clicking through to the checkout page the rate magically changes to 151.66. Almost didn't spot it thinking it was a currency or taxes thing, but went back and all is the same, just the rate increases between search and checkout. |
Tried in Prizeotel Vienna.
There are two room types, Design room, and Design room comfort. Booking.com has Deluxe room and Design room comfort. BRG says I booked into Design room therefore the higher rate from Booking applies. Disgusting business practice. |
Only one hour.
In the past they were more relaxed, it was about the day. Or I was just lucky. We appreciate your submission of a Best Rates Guarantee claim. Upon researching we found a difference in the cancellation policy given on the 3rd party which is cancellation up till 3 pm one day before the arrival . Whereas the cancellation policy with Radisson clearly specifies free cancellation up till 4 pm one day before the arrival. Therefore, we are unable to approve the claim. |
Originally Posted by Info79
(Post 36141832)
Only one hour.
In the past they were more relaxed, it was about the day. Or I was just lucky. We appreciate your submission of a Best Rates Guarantee claim. Upon researching we found a difference in the cancellation policy given on the 3rd party which is cancellation up till 3 pm one day before the arrival . Whereas the cancellation policy with Radisson clearly specifies free cancellation up till 4 pm one day before the arrival. Therefore, we are unable to approve the claim. I really don't understand what are managers at Radisson smoking when they clearly instruct agents to find every possible loophole to deny a claim. Why have a BRG policy in the first place if you only use it to insult your customers? |
Originally Posted by the810
(Post 36141848)
Well, then you should make use of that generous cancellation policy and cancel the stay. Vote with your wallet.
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Originally Posted by the810
(Post 36141848)
Well, then you should make use of that generous cancellation policy and cancel the stay. Vote with your wallet.
I really don't understand what are managers at Radisson smoking when they clearly instruct agents to find every possible loophole to deny a claim. Why have a BRG policy in the first place if you only use it to insult your customers? |
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