Can't login
 

Getting this when trying to login:

"The email address/Radisson Rewards number or the password is not correct. Please try again or click ‘Forgot password’ to reset it."

Tried "Forgot password" multiple times, never received email. Same thing happening to another household member.

We're US-based and I know they split the program for the US, did we have to do anything to keep the account? Last activity was 2 years. Got the "will expire soon" email and trying to generate an activity.

Try logging in with the same credentials, but over at the "Global" program site. If that fails, then try password reset THERE on the "Global" site.

Me and P2 had two accounts where I experienced the exact same behavior that you are describing, and the above steps fixed it for us.

Whether you get sorted into the "Americas" bucket or the "Global" bucket seems pretty random. Me and P2 are Americans/US residents. We have three accounts between us (2 personal, 1 business). 2 of them ended up in Global, 1 ended up in Americas. No rhyme or reason.

I was not able to log in but it was browser issue. After the phone rep transferred pts from my husband's account to my account I wanted to see the account reflecting that before letting the phone rep go. The site would not let me log in. Rep told me to switch to Chrome which worked. I notice at the failure under FireFox, the site did not return the cookie option pop up like usual. At Chrome it returned the cookie option pop up then once that was done, log in went thru.

I am having similar problems intermittently with both sites. Finally got some points transferred from the US to the Global site but thought I was going to lose my mind doing it. The global app won’t let me sign in today either.

I know the points are there because I saw them yesterday and I got an email confirmation.

Really poor IT, IMHO.

very frustrating.

I can't believe this is still an issue 4 years later. I had to login using my roaming data when overseas. How do you get to the "global" site on the computer?

Same issue here today, was able to login in last week but can't today

It has worked for me when signing in using my phone.

I have the same problem now. Can't log into the app or on the website :(

Weirdly I was able to register for the latest promo (earn 7000 points over 3 stays) but I still can't actually sign in.

I can not log in either, not on the website or mobile app. I could not register for the promo either.

Same issues here from Netherlands. Can't login. Neither on app or website. So can't access the member-rates and I need a hotel on short notice. This is annoying. Waiting time on the phone is huge and I prefer to book hotels online for a better overview of my choices.

"The email address/Radisson Rewards number or the password is not correct. Please try again or click ‘Forgot password’ to reset it."

Issue through both Web and IOS app.

Why is there nothing mentioned on their web-site, that there are global issues?

I was locked out yesterday but can log in as normal today