nussle

Unreasonable to assume, but other chains have helped me in the past by writing to them as individual units so there is no reason to believe this one would not help.

To book such a long period usually does require at least some status or you can find yourself arrived with your booking cancelled, in this case we have now used another colleagues status in another chain. Again, I just see you don't do much block booking and don't get the traps that can be involved in it.

I never said I tried twitter, I said face book and I said I wrote to their status match address and to neither I have received any reply whatsoever except a automated reply from status match. If this is how radisson does business with a tier 4 member of their "sister" company if that's how I can describe it then turning up with no status and just a confirmation number on a piece of paper would worry me the whole way across the atlantic. Thanks but I have already a difficult enough job without concerning myself with if I can trust the place to stay.

Perhaps you can stop being antagonistic and offer some helpful suggestions for the next person who might find themselves in the same miserable position of trying to arrange status transfer and book rooms in radisson (dramatic I know but a reasonable use of the word miserable) the situation for me is closed with a booking in another chain in the same city so this thread is only useful in that it might show some other poor sod how to arrange this at a future date.

Adam1222

There were helpful suggestions: Twitter,and emailing [email protected]

You said you have ignored the former and still havent made clear if you did the latter.

Everything else in your posts seems extraneous. But if you think a Radisson would not honor your reservation but for having Radisson status, I think you are far overestimating the value of Radisson status at US properties. And if you are already in touch with a property, it seems speaking to the property about your reservation is more likely to keep you from "sleeping on the street" than counting on status to save you.

I am sorry this caused you such "misery."

_kurt

I thought nussle was referring to the “Room availability guarantee” where Gold and Platinum members can book a room 72 or more hours in advance even when the hotel is sold out. In exchange, the hotel will walk a lower-status member. When booking a long stay this benefit can be of some value, e.g. if you want to stay 3 weeks and just one or two nights in that period are sold out.

Adam1222

It seems that if one had particular properties in mind and was already emailing them, they would know if the property was sold out already and that would be relevant info to share.

I am not doubting that there are *some* hypotheticals in which elite status could matter, but the comment was that it would be risky to board a plane from Europe with "only" a confirmed reservation because you may end up sleeping on the street in Chicago. That would imply you could make the long reservation, but for some reason the property didn't honor it.

nussle

Emailing the hotel was a waste of time also since they never bothered to reply to even the most basic of questions.

Yes, one of the advantages of the platinum status is that you can book and will receive a room regardless, except with radisson in the USA from what I can see as its not possible to get even confirmation that your status will be respected, its not possible to get a reply on ANY method to contact them from local hotel, to face book to status match email.

anyway, its all irrelevant now, booked on a different status and everything looks all AOK.

Adam1222

So the issue is not that you couldnt make a reservation, but that you could not get "confirmation that your status will be respected" and accordingly thought a confirmed reservation would leave you thrown out on the streets of Chicago.

You still havent stated you used either of the two methods suggested to you here, nor did you call Radisson Americas (which is what it says to do on the Radisson non-Americas website)
Did you call the hotel? What "basic questions" did you ask them? (How to status match from Europe to the US is not a 'basic question' that a $15/hr hotel clerk can be expected to answer.)

Either way, perhaps the recipients of your emails were as confused by the constantly shifting problem as I am. Could this be an easier process? Sure. But throwing in being left to sleep on the street, other unrelated gripes, etc., is the best way to ensure you wont get help.

I hope your expectations of elite treatment are met at the other Grand Rapids and Chicago properties you stay it, though from the tenor of your posts I am doubtful.

nussle

Never had any problems in Radisson International, just the USA side let me down.

Its not a constantly shifting problem, I want my status matched and I gave the reasons, if you don't understand them its not really my problem, I guess you are the $15/hr clerk you mention, not really able to understand the bigger picture as to why the status must be matched just a bit confused as it never happened to you and you cannot see how being denied accommodation at 11pm after a long flight and train ride is even possible let alone a problem.

Anyway, Adam, you are really the wrong person to be discussing this with, you are unable to even comprehend the issues let alone solve them and even when a lifeline was thrown to you in the form of lets make this conversation so other folk can use it to solve their problems your aggressive tone and antagonistic viewpoint dont really lend themselves to business nor solution finding.

As I said, its solved now, we have our bookings and I am sure we will be just fine.

No point to go further with this, have a fun night or if you are in the USA a fun afternoon.

//Nussle.

Adam1222

I'll take that as "No, I did not email the address that community members suggested or call member services as the website suggests."

Im glad you have found a solution that ensures you will not be put out on the street in Chicago.

nussle

Ok, just to close this thread incase anybody else finds themselves in the position of trying to get status moved from Radisson internation to Raddison USA.

According to them, it is NOT possible. They can open an account for you but you will start from zero position (No status).

Moving the status between the two different Radisson entities appears to not be possible.

//Nussle.

_kurt

Absolutely false. I have done it myself, and your statement is contradicted by both Radisson’s public statements, and more than one report on FT. Raddison CS is not the best so I am not accusing you of lying, but perhaps you got a clueless representative.

nussle

Well, thats exactly what they just told me.

From Radisson Americas.

Adam1222

It appears that at the very least this quote is an overstatement:Dozens of us have matched status between the two, i.e. Americas to the World. Nussle is having problems with the reverse, which does not support the broader conclusion.

_kurt

Well the inability to match contradicts my experience, anyway. The policy could have changed since I did it in January…

The strangest part of the experience was that the Americas phone rep could see both of my Radisson accounts! So much for partitioning the data. I guess it’s one-way.

nussle

In reality its not important anymore as we as a group are booked in a different chain now however you make a couple of observations that might explain it.

1. The rep had no idea.
2. I am going from international to Americas where as you all seem to be going the other way.
3. The rules have changed.

I am happy with the new hotel and so is the group (important since we are there for a few weeks) It has conference facilities if I need them so everything is AOK from my side. I already have platinium status in Radisson and plenty of points and perhaps it does not hurt to build up status in a different chain for visits to USA in the future.

Viajero Millero

Looking to match my America's Gold to the International version as well as transferring points.

Email still the best option?