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Multi city Business Class bookings reverting to Economy
Having a problem with QANTAS's web page.
Whenever I try to book fares using the Multi-booking page, no matter what Business Class fare I search for the results are returned for Economy. Same thing happens no matter what browser I am using. Any thoughts on where the problem is? |
Without knowing details of the itinerary, I just attempted a fairly simple multi city on safari/mobile website and was able to select whatever cabin I desired- one of the cabins initially returned economy but that’s because I purposely selected a route that has dash service to see if it threw the system out. However I was able to select an alternative (717) flight which did then book into business so in summary. Not sure, could be a route/point of sale issue. Website appears to be working OK on at least one browser |
I would suggest just phoning and booking. If you demonstrate that the website is not functioning at selling the ticket, the offline service fee will be waived
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Originally Posted by nancypants
(Post 31115480)
Without knowing details of the itinerary, I just attempted a fairly simple multi city on safari/mobile website and was able to select whatever cabin I desired- one of the cabins initially returned economy but that’s because I purposely selected a route that has dash service to see if it threw the system out. However I was able to select an alternative (717) flight which did then book into business so in summary. Not sure, could be a route/point of sale issue. Website appears to be working OK on at least one browser
Originally Posted by Dave Noble
(Post 31115549)
I would suggest just phoning and booking. If you demonstrate that the website is not functioning at selling the ticket, the offline service fee will be waived
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An interesting issue - at least it is only charging an economy fare when it prices it up - checking on ITA the fare is $3100 ish
Just tried on expedia.com.au and it seems to be successfully able to book the ticket at $3056 for MEL-SYD-CGK / HKG-MEL Might be easy to just go online and purchase there |
Originally Posted by Dave Noble
(Post 31115611)
An interesting issue - at least it is only charging an economy fare when it prices it up - checking on ITA the fare is $3100 ish
Just tried on expedia.com.au and it seems to be successfully able to book the ticket at $3056 for MEL-SYD-CGK / HKG-MEL |
Originally Posted by Thekman
(Post 31115689)
I just got $2759 on Google Flights. Same price QANTAS provided when I reported the problem initially. Go figure??
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https://cimg9.ibsrv.net/gimg/www.fly...60dfd2289d.png https://cimg0.ibsrv.net/gimg/www.fly...6f6fccdc41.png Interesting. The inbound seems to be ok but the only way I am able to force the outbound into business is to pick up an Emirates codeshare connecting to JQ looking closer the inbound *says* it’s in economy but shows business lower down and a flat bed maybe the BA intern is working for Qantas now? |
Originally Posted by nancypants
(Post 31115698)
https://cimg9.ibsrv.net/gimg/www.fly...60dfd2289d.png https://cimg0.ibsrv.net/gimg/www.fly...6f6fccdc41.png Interesting. The inbound seems to be ok but the only way I am able to force the outbound into business is to pick up an Emirates codeshare connecting to JQ looking closer the inbound *says* it’s in economy but shows business lower down and a flat bed maybe the BA intern is working for Qantas now? |
Originally Posted by Thekman
(Post 31115720)
Wow, your results are even more extreme than mine. I am really surprised at the response by the unhelpful QANTAS help desk. I would have thought an error like this which is revenue impacting would be addressed ASAP.
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Because I have registered for a double Status Credit offer that can only be accessed through the QANTAS site.
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Originally Posted by Thekman
(Post 31116114)
Because I have registered for a double Status Credit offer that can only be accessed through the QANTAS site.
I doubt that it will be a rush fix unless it is something affecting lots of people If choosing to wait , be aware that the lowest published business class fare to CGK has a restriction FOOTNOTE RULE TICKETS MUST BE ISSUED ON/BEFORE 30MAY19. There may be a new fare in place after then, but might not be the same cost also, I class availability has been known to run out |
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