15 year old son not allowed in lounge
Oct 21, 2018, 3:02 pm
#16
Original Poster
Join Date: Apr 2018
Programs: QFF Plat 1
Posts: 13
smell the he roses
Last edited by 1FQ; Oct 23, 2018 at 4:23 am Reason: Being bullied
Oct 21, 2018, 3:18 pm
#17
Join Date: Nov 2017
Location: New Zealand (when I'm home!)
Programs: Air NZ Elite
Posts: 1,218
What does that even mean? How impossibly subjective is that? I can see why many places now have a "card everyone" policy if staff are meant to try to make judgement calls like that. Ive seen high school students who I would take for much older, and 40 somethings who look more like teenagers to me.... (My cousin Ian was being asked for ID well into his 40's... He used to show them a photo of his wife and 3 kids...lol)
If the staff member in question says "looked over 25 to ME" how can anyone second guess that? Ridiculous.
If the staff member in question says "looked over 25 to ME" how can anyone second guess that? Ridiculous.
Oct 21, 2018, 5:13 pm
#18
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,604
What does that even mean? How impossibly subjective is that? I can see why many places now have a "card everyone" policy if staff are meant to try to make judgement calls like that. Ive seen high school students who I would take for much older, and 40 somethings who look more like teenagers to me.... (My cousin Ian was being asked for ID well into his 40's... He used to show them a photo of his wife and 3 kids...lol)
If the staff member in question says "looked over 25 to ME" how can anyone second guess that? Ridiculous.
If the staff member in question says "looked over 25 to ME" how can anyone second guess that? Ridiculous.
As far as the OP is concerned, I think that he is very lucky that the airline did not take any adverse action in regards to misuse of membership card
Oct 21, 2018, 5:26 pm
#19
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
I knew the story was going downhill when I read the first few words of your third sentence.
Oct 21, 2018, 5:29 pm
#20
Join Date: Feb 2009
Location: Cairns, Australia
Posts: 924
Indeed. If it is a test to see what a shop assistant would do, then that is fine, but unless someone actually under 18 is used to test , then person can just say that I believe that person was of age and no offence has been committed
As far as the OP is concerned, I think that he is very lucky that the airline did not take any adverse action in regards to misuse of membership card
As far as the OP is concerned, I think that he is very lucky that the airline did not take any adverse action in regards to misuse of membership card
(And to reiterate the point already made that the age of the OP's son would presumably be cited in his WP profile, so subjective assessment of age unlikely to have been a factor in this case).
Oct 21, 2018, 5:35 pm
#21
Join Date: Feb 2009
Location: Cairns, Australia
Posts: 924
That said, on the basis of the OP's information, it is disappointing that the P1 hotline would advise incorrect information that they could so easily verify.
It is no wonder that customers become confused when misinformed.
Oct 22, 2018, 12:52 am
#22
Join Date: Feb 2007
Programs: NZ Koru
Posts: 6,415
I feel totally sympathetic to your story, and it sounds like they were not very nice about it, but it's true - the liquor licenses mean he shouldn't be in there because he can go up to the self serve liquor and get whatever he wants, no ID required. If there was a liquor license sting, there would legitimately be a huge fine and they would lose their license, an absolute disaster.
Also I don't know about Qantas, but with the Air NZ Koru lounge pass you can't use it to get someone else in, even your own flesh and blood unless you are there and they are a guest.
Also I don't know about Qantas, but with the Air NZ Koru lounge pass you can't use it to get someone else in, even your own flesh and blood unless you are there and they are a guest.
Oct 22, 2018, 7:34 am
#23
Join Date: Apr 2001
Location: Austin
Posts: 4,629
I've seen that several times actually including once in the last 3 months. Yes it does apply onboard the aircraft.
Oct 22, 2018, 2:35 pm
#24
Join Date: Nov 2017
Location: New Zealand (when I'm home!)
Programs: Air NZ Elite
Posts: 1,218
No, it's 100% a different story? One is self-serve, one is crew giving it out. Do crew ever ask for ID? Well, I've never seen it, but they could. When it's self serve and no one is watching so there is no chance for photo ID to be asked for, that is a totally different story.
Oct 22, 2018, 4:52 pm
#25
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,604
In the domestic lounges, which ones have self service of alcoholic beverages? I thought that they were all served - I thought it was only the international lounges where there is a refrigerator from which one can get their own drinks
Oct 22, 2018, 5:20 pm
#26
Join Date: Oct 2002
Location: Canberra, ACT, Australia
Programs: QP Life, AA Nothing, QF Bronze
Posts: 946
Wine is self-serve in domestic Qantas Clubs.
Oct 22, 2018, 8:21 pm
#27
Join Date: Jan 2000
Location: Melbourne,Victoria,Australia
Programs: QF Plat (Life Gold), SQ PPS
Posts: 1,072
Domestic lounges have been offering self-service wine for at least 20 years that I can recall. Have you ever actually been in a domestic lounge?
Oct 22, 2018, 10:07 pm
#29
Join Date: Nov 2011
Location: Los Angeles
Programs: Qantas Gold, Virgin Australia Platinum, Hilton Gold, Marriott Gold
Posts: 90
Good policy. I wouldn't want the lounges to be full of unsupervised teenagers!
Oct 22, 2018, 10:33 pm
#30
Original Poster
Join Date: Apr 2018
Programs: QFF Plat 1
Posts: 13
Smell the roses
Last edited by 1FQ; Oct 23, 2018 at 4:24 am Reason: Being bullied