The answer to that is no doubt "commercial in confidence".

QF would undoubtedly report that they expected the repairs to the A380 to be complete by the arrival time in DXB and so the delay was unanticipatable at the time of flight departure from LHR. Even if waiting for parts they will say that they expected EK to provide a spare in DXB, which somehow did not materialize.

I know it's the Daily Mail which isn't the most respected of publications, but is it true passengers on QF2 were stranded in DXB for 2-days?

http://www.dailymail.co.uk/news/arti...el-flight.html

It was great how the Qantas CEO Alan Joyce managed to be on one of the first QF2 flights out after the delay. I am sure he wasn't sitting in Y either.

He's probably CL+ :)

Thanks to all who offerred advice here.

I'm pleased to say I was eventually successful in getting the €600 EU compensation.

After waiting over 40 days for a reply to my initial enquiry as to what I may be eligable for, I got a standard canned response from QF saying no compensation would be given.

I then wrote back a robust reply specifically quoting the EU scheme. To my surprise, they replied within a couple of weeks saying yes, I would be eligable.

Received the payment yesterday.

Not Qantas's finest hour but worked out ok in the end.

Well done!

You still missed New Years, but perhaps this goes part of the way to compensate.

Thanks for giving us feedback. Delighted you received compensation although I think you would have preferred getting there in time for Christmas.

So just to clarify in your first correspondence was it along the lines of "I was late, and I would like compensation" generally

But then your second response was "I believe I am due EUR600 compensation based on EC261"?

Or did your first correspondence already mention EU compensation?

Exactly that. I intentionally did not mention any specific form of compensation on my first contact. I wanted to see what they may offer.

Pretty much word for word on my 2nd response :-)

And now QF2 delayed 10h again in DXB.

Associated with this? http://theqantassource.com/qantas-a3...t-diversion-2/

Compensation
 

Any chance you could provide specific wording? My dad was on QF2 and is getting no where required compensation. Any help appreciated.

I am in a similar position, on QF2 through to Sydney with a significant (to me- ~6hrs) delay on the second leg.

The reasons which were stated were something to do with not having available aircraft and it being a cascade effect from a plane which went tech yesterday. I am however confused, as QF2 arrived into DXB on time (early) yet both QF9 and QF2 onward to MEL/SYD are delayed by about the same length of time.

I got an email from Qantas which definitely refers to this as a single flight, and I plan to make a claim for delay compensation as this has kiboshed the plans I had pre-arranged in Sydney tomorrow.

Fingers crossed, would be a nice little boost at Christmas. That being said, as above, I'd prefer to get where I need to be on time and not have to twiddle thumbs for 5hrs in the lounge. Oh well, at least it's a decent one...

Read this entire thread and reference to Gahan.

The appeal succeeded and as such the €600 is payable. https://www.flyertalk.com/forum/amer...l#post28927110

Since you appear to have a UK address, MONEYCOL may be a good route for you to take if you can't otherwise get satisfaction directly from Qantas.

Read the first few posts of this thread on the BA forum for a reasonable guide: https://www.flyertalk.com/forum/brit...61-2004-a.html