QF10 Re-timing
Jun 12, 2014, 6:56 pm
#1
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Join Date: May 2013
Posts: 31
QF10 Re-timing
Back in April I finally managed to secure flights for my wife, baby daughter and myself (for early January next year) with my hard earned Qantas points returning home (MEL) from seeing my wife's family for Christmas in Scotland. Weeks later I was advised by Qantas that QF10 has been re-timed and as EK26 (our flight from GLA) no longer connects with this flight we will have to be placed on another flight and that means an additional stop for us. Traveling with an infant is hard at the best of times and this is why we had intentionally booked the original flights so we wouldn't have to have more than one stop. Qantas now informs me there is nothing they can do about the additional stop. I have been more than flexible giving them a departure date range from GLA of 5 days. I have even said I don't mind if we fly out of EDI (with Qatar). Still they can't offer me anything with one stop. I have spent a lot of money with Qantas to earn my points and as I had confirmed bookings (which we extremely hard to get in the first place) Is it unreasonable to expect Qantas to make alternate arrangements (with Emirates or Qatar) without my family and I having to put up with an additional stop? It is frustrating to hear from them that my paid booking on QF10 can be easily changed to the connecting Emirates flight but my points bookings for my wife and baby cannot.
I know the re-timing of QF10 is so the A380 can spend less time on the ground and make more money for Qantas but feel if this is they way they are going to treat Platinum Qantas Frequent Flyers then they may not end up making much money at all.
Any advice or comment would be appreciated.
I know the re-timing of QF10 is so the A380 can spend less time on the ground and make more money for Qantas but feel if this is they way they are going to treat Platinum Qantas Frequent Flyers then they may not end up making much money at all.
Any advice or comment would be appreciated.
Jun 12, 2014, 7:04 pm
#2
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The airline has met its obligation in providing replacement flights.
The new flights may not be ideal, but unless there is award availability, not likely to get Qantas to rebook onto airlines such as QR for an award flight
The new flights may not be ideal, but unless there is award availability, not likely to get Qantas to rebook onto airlines such as QR for an award flight
Jun 12, 2014, 7:26 pm
#4
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As there seems to be a good connection at DXB from EK26 to EK406 (non-stop DXB-MEL), why isn't the airline obliged to put them on the faster non-stop flight?
Jun 12, 2014, 7:49 pm
#5
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Does this entirely satisfy "re-routing, under comparable transport conditions, to their final destination at the earliest opportunity"? That alternative makes no reference to being subject to availability (unlike the last alternative in the article).
As there seems to be a good connection at DXB from EK26 to EK406 (non-stop DXB-MEL), why isn't the airline obliged to put them on the faster non-stop flight?
As there seems to be a good connection at DXB from EK26 to EK406 (non-stop DXB-MEL), why isn't the airline obliged to put them on the faster non-stop flight?
Even so , I do not think that EU261 will apply in this situation. There is no change to the passenger's flight departing from Glasgow; the impacted flight is from DXB-MEL which is not covered by EU261.
Last edited by Dave Noble; Jun 12, 2014 at 9:09 pm
Jun 12, 2014, 8:55 pm
#6
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I'm trying to work out what flights QF has rebooked you on.
Given you have some flexibility surely there can be something that works, even if it requires a long layover or stopover in DXB
Given you have some flexibility surely there can be something that works, even if it requires a long layover or stopover in DXB
Jun 12, 2014, 9:00 pm
#7
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I would suspect that QF has rebooked the passenger onto QF2 to Sydney with an onward connection to Melbourne and that if the passenger wants to change the award booking to other carriers, that Qantas is requiring award availability
Last edited by Dave Noble; Jun 12, 2014 at 9:09 pm
Jun 12, 2014, 9:13 pm
#8
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Join Date: May 2013
Posts: 31
QF10 Re-timing
That's right but as we are travelling with an infant so the extra stop or a long layover would be painful. Especially when EK406 connects well. We are in business class also on top of being a Platinum which you would think would help our cause but no.
Jun 12, 2014, 9:23 pm
#9
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I suspect that the best chance you would have would be to put a long transit in Dubai and continue on the QF10 the following morning if you really want to avoid a 2nd transit. You have more chance of getting QF to be flexible about getting the award seat on a QF flight than getting it moved to an EK flight with no business award availablility
Jun 12, 2014, 10:02 pm
#10
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You may have to keep an eye on EK availability and see if anything changes on EK406. Would EK 404 be a better option for you if it's available? It would still involve two stops but the upside you do not have to collect and recheck luggage and get onto a bus to cross to the domestic terminal like at SYD, and SIN has good facilities for moving infants around. Not sure if breaking the journey half way (ie 2x7 hrs) is better or worse than the long flight.
Jun 13, 2014, 2:05 am
#14
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I think that it would be classed as comparable transport conditions.
Even so , I do not think that EU261 will apply in this situation. There is no change to the passenger's flight departing from Glasgow; the impacted flight is from DXB-MEL which is not covered by EU261.
Even so , I do not think that EU261 will apply in this situation. There is no change to the passenger's flight departing from Glasgow; the impacted flight is from DXB-MEL which is not covered by EU261.
IANAE, but isn't it possible that a through ticket means that 261/2004 will be applied to the entire journey?
Jun 13, 2014, 2:09 am
#15
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Originally Posted by eu261
1. This Regulation shall apply:
(a) to passengers departing from an airport located in the territory of a Member State to which the Treaty applies;
(b) to passengers departing from an airport located in a third country to an airport situated in the territory of a Member State to which the Treaty applies, unless they received benefits or compensation and were given assistance in that third country, if the operating air carrier of the flight concerned is a Community carrier.
(a) to passengers departing from an airport located in the territory of a Member State to which the Treaty applies;
(b) to passengers departing from an airport located in a third country to an airport situated in the territory of a Member State to which the Treaty applies, unless they received benefits or compensation and were given assistance in that third country, if the operating air carrier of the flight concerned is a Community carrier.
Even so, it would be at earliest opportunity. EK26 arrives in at DXB at 08:10 and QF2 departs at 09:55 .