Chasing points from LAN flight
 

I had a flight from AKL-SYD on LAN on 27th Feb. I waited a week but nothing turned up in my account.I went to claim missing points on the QF site, filled in my details and got the automatic email reply. It is now more than the 14 working days since and still no luck. What is the best thing to do next? email, phone or letter? I still have my BP with QFF number on it.
I dont know if the earthquake caused problems, but I thought they would have come through by now

I just checked my activity statement and it had:
UNSUCCESSFUL - NAME MISMATCH
LA 801 ECONOMY 27FEB10 AUCKLAND/SYDNEY

My experience is that LAN flights have never posted for me without me following them up. Send a scan of your E-ticket & BP with a covering email to [email protected]

+1

Fax your BP to QF FF number.

AKL-SYD never posts on LAN :mad::mad:

I also have many denied claims for LA flights (YYZ-JFK, IPC-PPT) and usually sending another E-Mail will get it sorted.

Its a real lottery. My QF FF number & status have shown on LA BPs, but I had only a 50% success rate (ie 1 out of 2) in having recent flights automatically posted to my QF statement.

Flights AKL-SYD have not posted in a year.
SYD-AKL flights post automatically.
I have spoken to QFF about this and they are aware of the problem. They have encouraged others to contact them regarding LAN posting issues.
As others have said in this thread ad a recent other you need to send an email with the scanned boarding pass to QFF and they will credit the LAN flights.

Fax or email with scanned BP works. For AKL-SYD specifically I don't even bother waiting for the points to fail to credit because it is so consistently bad (and as Blackcloud says QFF knows it is a problem).

The issue appears to be that LAN's system includes the term 'Adult' in its name fields. This is, of course, rejected by the QF system as a 'NAME MISMATCH'.

If it is doing that, it is only at AKL. Other LA flights (ex SYD, SCL, EZE, LPB, UIO, LIM, BOG, CCS, MVD, etc) credit no problems at all.

And its not just a QFF issue. SYD-AKL posted no problem to Aadvantage but AKL-SYD did not, despite AA number appearing on boarding pass. Requesting credit online didn't work - the reply was something along the line of "The partner airline could not confirm the details provided" Also required faxing in eticket and BP

Not my experience with many flights not posting. But the issue might be that I am often upgrading to J using FFP.

How are you upgrading LA flights with QFF points?

Glad it's not just me who has problems - LA 801 AKL - SYD never credits in my experience, sent more BPs to QFF last thursday and got a call from them with apology for this repeat problem, so they are aware of it, points and SCs still not posted however.
Also had recent recurrent problems with CX flights posting ex HKG and TPE.

Didn't say I am upgrading with QF Points. I am using LANPASS KM of course.

Apologies for reviving an old thread - just wanted to ask how long points / SCs take to post if following them up in this way immediately after flying LAN?

Last time I flew with them it took about two weeks because I waited for the claim to fail (again, a name mismatch and seemed to think I was in Y not J), submitted the missing points request and then had to do the follow up email.