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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Practical Travel Safety and Security Issues (https://www.flyertalk.com/forum/practical-travel-safety-security-issues-686/)
-   -   Senator Feinstein's Response (https://www.flyertalk.com/forum/practical-travel-safety-security-issues/601824-senator-feinsteins-response.html)

tmorse6570 Sep 18, 2006 11:47 pm
delete

bocastephen Sep 19, 2006 7:27 am
Originally Posted by tmorse6570
Think positive. You only got one e-mail.
I sent a complaint to TSA after an agent instructed me to put nasal decongestant drops in my eyes. I've received 9 identical replies (all canned) all telling me to read TSA's web site list of banned carryons.
What was I thinking when I wrote to them?
I hope you didn't put the nasal spray in your eyes and told the screener to go stuff it. They can't force you to do something - always be prepared to escalate not just to the TSA manager, but also to your airline's station manager and even to the airport's management office.

Trust me - there is not much love lost between the airport managers and the TSA.

exerda Sep 19, 2006 9:37 am
Originally Posted by tmorse6570
Think positive. You only got one e-mail.
I sent a complaint to TSA after an agent instructed me to put nasal decongestant drops in my eyes. I've received 9 identical replies (all canned) all telling me to read TSA's web site list of banned carryons.
What was I thinking when I wrote to them?
You need to try writing the FSD for the airport in question. I have found the TSA's website and other contact methods totally ineffective, giving at best canned replies that do not address the question / complaint and show that whoever or whatever is reading those notes has absolutely no comprehension skills.

bollar Oct 5, 2006 1:02 pm
Originally Posted by bollar
I received this form letter from Senator Cornyn today. I can assure you that the comments in my letter were not addressed -- as evidenced by the referral to the TSA site:
Senator Hutchison responded today by postal mail. Her letter begins, "Thank you for contacting me regarding a "Known Traveler" program for aviation."

The letter continues to say that the TSA has improved security, but also inefficiency. She says she strongly supports a Known Traveler program.

Shame this isn't what I wrote about.


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