Global Entry - Change of Address
 

So, I hope somebody can help me out on this. I recently moved and now I tried updating my Current Address in my Global Entry profile, using the GOES-Website.

However, I have found no way to actually do it.

Under Update Documents, I can only change Passport and Permanent Resident Card.
Under Update Mail-To Address, I can only change my mailing address.
Change Profile does not offer anything for updating an address either.

In the Program Membership section, neither Manage Membership nor the "Trusted Traveler Program" Link provide an option to update/change anything.

So I did gather all the paperwork, took a trip out to the Enrollment Center at IAD and approached an Officer there. He told me to do it online - enter an end date and add a new residence and send me on my way.

What did I miss?

I also reached out online to CBP, but have not heard back from them since. I also haven't heard back from them on my issues with the Permanent Resident Card continuously not read by the "new" style kiosks, but I guess that's a different topic.

I am at a loss of what to try next. Is there a number to call?

Update Global Entry Account
 

I've changed jobs and gotten a new driver's license since joining Global Entry. Per the info flyer and the website, I am required to keep my information up to date. When you login to GOES, there is an option to update your mailing address but I see no way to update the other info (work, phone numbers, etc.). The update documents link (which supposedly lets you update your passport and DL info) only shows my passports but not my DL.

I can't be the first person to go through this. Anyone know the magic way to do it? I can't believe I need to go to the airport to do it in person...but nothing at DHS would surprise me these days...

Go to the airport.

Thanks. That was what I was hoping to avoid but it appears the DHS team can't get this one right either...

sigh

Once GE is issued, the only way to make changes -- other than mailing address -- is in person where CBP can verify that you are who say you are with a fingerprint scan.

That's my point. It really is silly since what I am trying to update is work address and my phone numbers. I get on updating ID's (since that is something they would want to verify), but when I walk into the airport and tell them "my new work address is X, my new phone number is X" the fact they have my fingerprint and can visually confirm it is me making the change is meaningless.

That said, I'm flying domestic tomorrow, so I'll get to the airport early and walk over to talk to our good friends at CBP about updating my record...

sigh

Does Global entry work if you are US citizen that resides overseas but still has a "permanent address" (parent's home) that matching my Drivers license?

The issue of "where do you actually live?" may affect if you can do it or not (haven't checked the rules to see if you can be a member while living outside the US), but you do not have to have the driver's license address match where you live. I joined when in the military and my driver's license address was two addresses ago relative to where I lived based on military transfers. CPB didn't seem to care about that at all. What they wanted was "where do you live/work now?" which makes sense since (if you accept that they are trying to have the info you would fill out on the customs declaration form) what they want is the current address info...

Clearly they do some sort of database cross-referencing to make sure all your information is correct, but I know a number of people who are nightmares as far as addresses and phone numbers (17 different homes in 21 years due to military service in my case) and yet were able to get accepted into Global Entry.

One can change certain passport information online as well as the mail to address. As for the second, having gone Friday to Otay Mesa SENTRI to update my DL expiry date, I had to produce my new DL and my GE card. My fingers were not printed.

The expressed reason for physical presence was articulated based on the CBP access to their database which includes passports and the inability to access state level or other databases to confirm other documentary status changes.

The legal update requirement speaks to address, passport, drivers license with regards to expiry dates and references "documents" used to establish your
account. Though employment data are included in your profile, it is unclear how or if these data need to be kept current. I used pay stubs and bank account statements to establish my eligibility but have never updated those.

As for the OP, you have the privilege of an in person visit because of the change in DL. Please let us know if and how employment updates were managed or requested.

CBP owes everyone an explanation of whether failing to update physical work address might result in revocation of GE. CBP is very mysterious about reasons for revocation and tell us to keep the application correct and up to date, yet they don't have a way to update this basic info online.

Not entirely crazy if one imagines a robust identity theft effort - change to a phone number and work address of the identity thief so you no longer receive updates.

That said, I agree it is annoying and cumbersome.

The premise underlying the "update" requirement is based on the documentation that you are (continue to be) GE eligible. Allowing a change to these data online using a secure server, as is allowed for passport information as well as mail-to information suggests that protection from identity theivery is not the CBPs concern. The CBP informs, per their expressed protocol, participants using their website (you log into your account) and by mail to the individuals US mailing address.

It is still unclear whether or not employment history updates are required to be done and if so, if they need to be done in person. How CBP can verify that the employment information in your current profile is correct s something I dont see as possible absent associating the GE data with your IRS data.

What I do know is that the update of passport and drivers license information is based on expiry dates which are documented within the GE dataset. It is a "no brainer" to have GE eligibility tied to a "within date" DL and passport absent any need to look at external data.

I addition, US passport data are imbedded as part of DHS making electronic verification an automated process if necessary or desired.

After that - how do they know and why does it matter?

Looking forward to hearing OPs answer to the question - do I need to update my employment data and if so, do I need to visit a CBP office to do so.

Update for those interested:

- As previously reported, I emailed the GOES help desk. No response five days later (and at this point I'd be surprised if I get anything).

- Have confirmed that in GOES you can:
- Update your mailing address
- change your password
- Update your passport information IF it has expired/is about to expire and is renewed

- It MAY be possible to update your driver's license information if it has expired/is about to expire, but I was not able to confirm that (in my case I got a new driver's license in a different state and thus had not hit a "renewal/expiration tripwire" (if one exists) in GOES.

- My other passport (which expired last year) still appears in GOES and there is no way to update it (yes I had two passports at once in GOES).

- The ONLY way to update phone numbers, employment info, changes like new driver's license when the other hasn't expired, etc. is by going to a CBP office. Unfortunately, there is NO way to make an appointment because appointments are tied to new Global Entry applications. The result is you are a walk-in and need to wait.

I will give the team at IAD (Dulles) credit. They had about 15 people sitting in chairs outside the office waiting for appointments. The large sign on the door says "if you have an appointment, do NOT knock, simply take a seat and wait for your name to be called." Since I didn't have an appointment, I knocked and explained to the officer what my problem was. I was told I needed to login to GOES to make the changes. When I explained this wasn't possible, he said I could make an appointment or wait. When I explained there is no way to make an appointment, he asked me to take a seat and said he'd get back to me.

When the next group of 4 people were called in to watch the training video we all remember and love, they also brought me in and one of the officers made the changes. He had some difficulty as it is not a screen they normally go to. I was NOT fingerprinted or asked to scan my fingerprints to verify identify. I did bring my passport and several other acceptable forms of ID with me (I have a number of different federal IDs due to my work). For employment info, I just gave him one of my business cards and he typed in the info off of that.

They still don't have the ability to scan a driver's license to pull the DL info into their computer despite the fact pretty much everyone else in the US seems to be able to do this...

He did say it was a requirement to keep the database up to date so that Customs can reach me if necessary and sympathized at how crappy the website and IT system is...

Hope this helps someone else.

FYI there are multiple reports of people being able to update DL info over the phone.

Middle Name in Wrong Area?
 

Just got my GE approval, and was looking at the GOES page that has all of your personal information. For some reason, my middle name is listed after my first name in "First Name" line on the "Citizenship" and "Admissibility" sections. I know that I did not put it in like that. In other sections of the GOES personal information page, my middle name is in the proper line, such as the section for the driver's license and "Personal Information."

Is it a problem that my middle name is listed with my first name in the sections noted above? Advice? Thanks!

Edit: Just called local GE office and they made correction on their end.