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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Practical Travel Safety and Security Issues (https://www.flyertalk.com/forum/practical-travel-safety-security-issues-686/)
-   -   Update Global Entry Account (https://www.flyertalk.com/forum/practical-travel-safety-security-issues/1484563-update-global-entry-account.html)

Bicostal Jul 20, 2013 11:12 pm
Originally Posted by gobluetwo (Post 21114881)
FYI there are multiple reports of people being able to update DL info over the phone.
Not me. I was told a visit to a GE center was required and the Otay Mesa center confirmed that they cannot verify data absent an inspection of the DL document.

They rationale was that the do not have access to data outside DHS or CBP databases

nrr Jul 21, 2013 7:20 pm
Originally Posted by Bicostal (Post 21132229)
Not me. I was told a visit to a GE center was required and the Otay Mesa center confirmed that they cannot verify data absent an inspection of the DL document.

They rationale was that the do not have access to data outside DHS or CBP databases
To update my DL's expiration date, I called the JFK GE center, and was able to do it on the phone--the whole process took about 2 minutes.
[The agent I spoke with thought I could do it on line; but when I explained that it wasn't possible, she updated my DL.]


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