The broke the zipper and I can't touch it.
Apr 22, 2011, 6:59 am
#1
Original Poster
Join Date: Apr 2010
Location: Oregon USA
Programs: UAL 1K/MM
Posts: 54
The broke the zipper and I can't touch it.
Brought a full duffel bag out of PDX this week. TSA opened it and then broke the zipper while closing it back up. I watched the whole thing.
The bag was tossed on a cart with the zip about three inches undone and was about to be taken to the flight. I got the attention of one of the officers and pointed out that they had split the zipper. By the time I got the bag back following two connections, it would be wide open and little would be in it.
The officer said he couldn't fix or close the zip. I told him I could and he let me. And of course, he then got lectured by a supervisor for letting me touch the screened bag.
Any suggestions on what I might have done better??
The bag was tossed on a cart with the zip about three inches undone and was about to be taken to the flight. I got the attention of one of the officers and pointed out that they had split the zipper. By the time I got the bag back following two connections, it would be wide open and little would be in it.
The officer said he couldn't fix or close the zip. I told him I could and he let me. And of course, he then got lectured by a supervisor for letting me touch the screened bag.
Any suggestions on what I might have done better??
Apr 22, 2011, 9:33 am
#4
Join Date: Feb 2008
Location: PDX,PHX,LON
Programs: too many of the few that are left
Posts: 627
In private industry I would expect such feedback to give some leverage to any manager trying to do good. For TSA YMMV, but even if only a few eyes ever see your comment before it's shredded, it may encourage them to act well in the future, despite internal resistance they face.
Carrots leave lasting memories when the usual ration is sticks.