Feedback for CBSA
 

I sent them an email today outlining my observations. I don't expect a reply, but would they actually take me seriously?

I wrote to tell them I was randomly selected to be interviewed at customs at YVR. While I was waiting, I observed there was no regard for privacy. Some poor soul was being interrogated. We all heard whether or not he has a criminal record, his job, his family situation etc. Also there was no regard for our time. Fortunately some officer walked by and responded to my concern that my connecting flight was in 45 minutes. He looked over my pport and let me be on my way.

Don't know, but please let us know if you get a response. :)

I have a problem with that; that is a legitimate beef and I do hope they respond because this is just not proper. Notwithstanding the fact that it should be fixed, it might be a common problem everywhere, I don't know.

There rarely is when it comes to security, immigration and customs.

Actually, it looks like there was regard for your time in this case; consider yourself lucky. At most stations, you could have easily missed your flight.

I presume you are taking about the back to back counters for Immigration and customs secondary as opposed to the old fast flow counter in what used to be CIC Immigration secondary?

Trust me from my point of view they are not ideal for talking to anyone with any degree of privacy and the older style counters are much better.

Unfortunately Vancouver is the brave new world of CBSA intergration where a legacy customs officer will have to perform Immigration secondary and vice versa.

This is all I got in reply, and that was 3 weeks ago...
 

Thank you for contacting the Canada Border Services Agency (CBSA). This e-mail has been automatically generated to let you know that we have received your message. Please do not respond to this e-mail.

The CBSA will make every effort to respond to your inquiry within one business day. However, please note that because of privacy and security issues, the CBSA does not accept and will not collect e-mails containing personal information or dealing with specific questions concerning personal or business cases. These e-mails will be deleted.

Also, we do not accept e-mails with attachments or that contain offensive language. These e-mails will be deleted.

The CBSA offers services in Canada’s both official languages. We will reply to you in the official language used in your e-mail.

I certainly did not use offensive language, did not attach anything to the email, and was not asking specific questions concerning personal or business cases.

:confused: