FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Other Middle Eastern and African Airlines (https://www.flyertalk.com/forum/other-middle-eastern-african-airlines-471/)
-   -   Cabo Verde (TACV) cancelation (https://www.flyertalk.com/forum/other-middle-eastern-african-airlines/2099703-cabo-verde-tacv-cancelation.html)

Pelagus Nov 2, 2022 11:08 pm

Cabo Verde (TACV) cancelation
 
Cabo Verde Airlines canceled my flight from Lisbon to Praia (Santiago, Cape Verde) three consecutive days in a row. However, after the first cancelation I decided to change my plans, wrote them I'd cancel my reservation and requested a refund. Obviously I did not receive any reply. In the announcement of the cancelation they stated that "TACV will ensure passenger right in accordance with local legislation."

I'm not sure what "local legislation" implies here.
Since they were flying out of a European city, does that mean the are bound by European regulation?
Any recommendations for obtaining a refund?

fifty_two Nov 3, 2022 4:38 am


Originally Posted by Pelagus (Post 34729102)
Since they were flying out of a European city, does that mean the are bound by European regulation?

Yes , but be aware that airline has also some rights regarding schedule modifications up to a certain limit


Originally Posted by Pelagus (Post 34729102)
Any recommendations for obtaining a refund?

Try to resolve it with the airline , if no concrete reply then try with portugal's national body for such matter (assuming portugal was the point of sales) .

If then no good solution , start a case with your bank or credit card provider to initiate a chargeback , but you need to gather evidences that airline dont respect the contract , and you sought for a regular solution without success due to lack of cooperation


Originally Posted by Pelagus (Post 34729102)
I'm not sure what "local legislation" implies here.

This is standard BS from a template , dont worry about it

dsf Nov 3, 2022 4:41 am


Originally Posted by fifty_two (Post 34729416)
Yes , even though UK left the EU , the UK decided to keep the EU EC261 rules

Try to resolve it with the airline , if no concrete reply then try with UK's national body for such matter (assuming UK was the point of sales) . If then no good solution , start a case with your bank or credit/debit card provider to initiate a chargeback

:confused: What does the UK have to do with it? OP was flying from Lisbon.

fifty_two Nov 3, 2022 4:46 am


Originally Posted by dsf (Post 34729418)
:confused: What does the UK have to do with it? OP was flying from Lisbon.

i was reading too fast and my brain saw lisbon and thought it was london , :D:D:D:D sorry


All times are GMT -6. The time now is 7:27 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.