FlyerTalk Forums - Oman Air scheduled flight change. HELP!!!!!

Hi All

Desperate for advice. Oman air have changed my scheduled flight times, resulting in an 18hr plus travel delay both ways. This means we will be arriving a day late in Srilanka and on the way back to London. FYI this airline is a nightmare to contact be it via email or their 24 hr call centre (which I have tried at all hours to no avail). Although the flight is non refundable, I was told by their Heathrow Airport reservations centre, that as they have changed the timings of a scheduled flight so drastically , I was entitled to a full refund. However the airline is refusing and will only refund taxes. So out of flights that cost me £1600(paid extra for shorter lay over times btw) I would only receive £360 back and be without a holiday. Surely this is a contract between me and the airline and they are in breach by not providing me me with the flight I have booked. Furthermore they did not inform me of any change!!!! I only discovered it whilst on their manage my booking page whilst adding passport info. Reservations said they could not process a refund as I had booked online directly with airline, so web bookings would have to process the refund. Argggggggggg so frustrated as cannot talk to a human being!!!! Any advice would be greatly welcomed.