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Has anyone had any luck with Langham's BRG previously?
Seems like a winner if one is successful with the BRG - Matched rate plus 25% discount. I've just submitted a BRG for the Langham Place HKG for a stay in November, if it comes up aces, I'll be quite chuffed with the saving! |
Originally Posted by Gunnar Smithsen
(Post 20874427)
Has anyone had any luck with Langham's BRG previously?
Seems like a winner if one is successful with the BRG - Matched rate plus 25% discount. I've just submitted a BRG for the Langham Place HKG for a stay in November, if it comes up aces, I'll be quite chuffed with the saving! No success as it seems you need to match against Langham's lowest rate (advance purchase rates). They even asked for booking confirmation email from the other provider. Let us know how your BRG turns out. |
Received a reply overnight...
BRG claim success! Here's the claim: ============================================= Customer's reserved location with Langham ============================================= Confirmation Number: Arrival Date: 2013-11-06 Hotel: The Langham, Hong Kong Name on Reservation: Grant Smith Reserved Rate:$HKD2530 ============================================= Lower rate that customer found ============================================= Reserved Rate: $HKD1873 Found on (Web Address): Wotif.com Date(s) that the lower rate applies to: 2013-11-06 Currency: HKD Date Found: 2013-06-05 Comment: The rate found on wotif.com is lower than the price advertised on langhomhotels.com So as I mentioned earlier, with a 25% discount on the matched net rate over 4 nights, I'm quite chuffed! With the benefits of Voyager things are looking great for November! Actually, just noticed in the little "box" where it says "Hotel" it says "The Langham, Hong Kong" I'd have been worried were it not for the LPHK reservations department replying to the BRG claim ;) |
Originally Posted by Gunnar Smithsen
(Post 20879682)
Received a reply overnight...
BRG claim success! Here's the claim: ============================================= Customer's reserved location with Langham ============================================= Confirmation Number: Arrival Date: 2013-11-06 Hotel: The Langham, Hong Kong Name on Reservation: Grant Smith Reserved Rate:$HKD2530 ============================================= Lower rate that customer found ============================================= Reserved Rate: $HKD1873 Found on (Web Address): Wotif.com Date(s) that the lower rate applies to: 2013-11-06 Currency: HKD Date Found: 2013-06-05 Comment: The rate found on wotif.com is lower than the price advertised on langhomhotels.com So as I mentioned earlier, with a 25% discount on the matched net rate over 4 nights, I'm quite chuffed! With the benefits of Voyager things are looking great for November! Actually, just noticed in the little "box" where it says "Hotel" it says "The Langham, Hong Kong" I'd have been worried were it not for the LPHK reservations department replying to the BRG claim ;) Anyways, will try out wotif.com in the future as well, thanks. |
Originally Posted by BFrankley
(Post 19820828)
Looks like more Langham options coming in 2013 - Langham Chicago, and Langham Place NYC.
From their website: http://chicago.langhamhotels.com/ http://newyork.langhamplacehotels.com/ They're taking over the Setai in NYC in January and the "IBM" building in Chicago late 2013. This makes the 1865 program a little more interesting. |
I'm new to this program thanks to an Eaton Chelsea Toronto (formerly Delta Chelsea) status match to Voyager from Delta Plat+ . Never been at one of their properties but its a nice gesture from Langham so I'll try them. Will see if the Toronto location changed much in the transition.
http://www.flyertalk.com/forum/other...l#post21007606 |
Having looked at your link, started to get concerned regarding my benefits as a "regular" Voyager member..
Clicked back to the "Membership" tab and everything was right with the world, well there's the mileage accelerator but I was more concerned about the omission of the upgrade availed to regular Voyager members... |
Originally Posted by Gunnar Smithsen
(Post 21010973)
Having looked at your link, started to get concerned regarding my benefits as a "regular" Voyager member..
Clicked back to the "Membership" tab and everything was right with the world, well there's the mileage accelerator but I was more concerned about the omission of the upgrade availed to regular Voyager members... |
Originally Posted by lcpteck
(Post 19512231)
That's a good question, wonder if anybody have experienced it yet. Here's some questions I can think of:
1) Do we get the voucher automatically after meeting the requirements? Or do we have to request for it? 2) Paper voucher or online voucher? 3) Expiration date of the voucher? 4) How do we use it? Key-in a code during booking or have to call the hotel direct for reservations? 5) Does the suite upgrade lasts for entire stay? I just received free Voyager status from the new Eaton Chelsea in Toronto and my paper suite upgrade voucher expires Dec 15 2013 although I received it June 28 so within the calendar year. Has a code to offer at booking. Terms - Paid Stay up to three nights - Subject to Availability - Advance reservation must be made directly with the property - Intention to use the voucher must be made at time of booking - Non transferrable |
Originally Posted by Points Surfer
(Post 21012962)
I just received free Voyager status from the new Eaton Chelsea in Toronto and my paper suite upgrade voucher expires Dec 15 2013 although I received it June 28 so within the calendar year. Has a code to offer at booking.
Terms - Paid Stay up to three nights - Subject to Availability - Advance reservation must be made directly with the property - Intention to use the voucher must be made at time of booking - Non transferrable |
The Langham, Xintiandi, Shanghai - Review
First time staying here and all the reviews on Tripadvisor does not lie. Fantastic service throughout from everyone I've met and spoken to, briefly or otherwise.
Was here for 2 separate stays in corner rooms 1501 & 1601 overlooking the sprawling city. There's a control panel by the bedside to control most of the room functions including lighting and curtains. Comfy sofa and a nice King bed with well placed furniture fills up the corner room nicely. Don't forgot the spacious bathroom and high tech toilet seat. Breakfast at the Cachet restaurant in the lobby had a nice spread with something for everyone. Tried the Tiffin High Tea Set for 2 and I definitely recommend it! P.S. I booked a regular Grand Room but was not offered any upgrades during check-in. I politely asked if there were any complimentary upgrades available and after checking availability they moved me to a corner room (which was the next category). I did tried their Best Rate Guarantee claim but wasn't successful. Pictures |
Received my 1865 "welcome pack" today - having applied for it in May via a credit card offer.
I must say it's the nicest looking presentation I've seen of the hotel programs that I'm a member of. Even the wife asked where hers was... But no suite upgrade voucher as mentioned by Points Surfer - however wasn't expecting it, having not earned it yet ;) |
Originally Posted by Gunnar Smithsen
(Post 21025958)
Received my 1865 "welcome pack" today - having applied for it in May via a credit card offer.
I must say it's the nicest looking presentation I've seen of the hotel programs that I'm a member of. Even the wife asked where hers was... But no suite upgrade voucher as mentioned by Points Surfer - however wasn't expecting it, having not earned it yet ;) This website has a good picture of the pkg if anyone's interested http://www.passportphysician.com/201...e-package.html |
Langham Chicago to open in Historic Mies Van der Rohe Building
Sandwiched between the silvery curvature of the Trump tower and the twin corncob structures of Marina City, the former IBM Building, a starkly rectilinear monolith designed by Ludwig Mies van der Rohe, becomes home this week to one of the world's swankiest hotel brands. The Langham, Chicago, a posh 316-room inn carved out of floors 2 to 13 of the 52-story office building at 330 N. Wabash Ave., will open its doors Wednesday, with the intention of taking on Chicago's highest echelon of hotels, including its soaring neighbor along the Chicago River, the Trump International Hotel & Tower. "Trump has been very successful there, and that really gave us a lot of confidence in that location," said Brett Butcher, CEO of Langham Hospitality Group. "It's good to have competition around you. It makes you better, don't you think?" The management company, and its Hong Kong-based parent, Great Eagle Holdings, the project's owner, are taking a big gamble. Great Eagle is investing about $250 million, with the aim of converting the former office space into ultraluxe accommodations that can command $400 a night for guest rooms and $6,000 a night for its fanciest suite. While its brand is known and highly respected in Europe and Asia, Langham is a relative newcomer in North America. In the Chicago market, it is up against formidable rivals, notably the Trump, the Peninsula, the Four Seasons and the Waldorf Astoria. The five-star contender is coming to market after a lull in hotel construction, but the pipeline is filling up, which could boost downtown supply by about 10 percent over the next few years. And its design choices already are generating intense scrutiny within Chicago's architecture community, with some questioning whether it sufficiently keeps with Mies' modernist style. |
tried to apply today and the server timed out on me. Hopefully this is just a temporary outage.
|
scratch that.
Looks like it is fixed now ^ |
2 new Langham properties for Bangkok?
So I was doing some totally unrelated research on the interwebs when I came across some information regarding 2 new Langham properties to be established in BKK.
* The Langham Bangkok Sukhumvit * Langham Place Phyathai Bangkok And a third Thai property in Phuket: Langham Place Miora Resort + Spa, Kalim Bay This discovery has now distracted my otherwise productive unrelated research. Anyone else have any info regarding the above? I'd be rather chuffed if they do come to fruition as it would make my annual requalification for Voyager a fait accomplis :D Further distractive searching reveals that it was "scheduled" to open last year with the last available media showing a date of 2011. Has this gone tits up or is it the usual thainess construction delays? |
Anyone has experience with Langham's Best Rate Guarantee Program?
I filed a BRG claim last week and they still have not replied to me. |
Originally Posted by cyclotron
(Post 21146321)
Anyone has experience with Langham's Best Rate Guarantee Program?
I filed a BRG claim last week and they still have not replied to me. It seems that individual properties are handling the BRG claim instead of one central team for the whole organization. |
Originally Posted by cyclotron
(Post 21146321)
Anyone has experience with Langham's Best Rate Guarantee Program?
I filed a BRG claim last week and they still have not replied to me. The turn around on my claim was roughly less than 12 hours. |
Originally Posted by Gunnar Smithsen
(Post 20879682)
Received a reply overnight...
BRG claim success! Here's the claim: ============================================= Customer's reserved location with Langham ============================================= Confirmation Number: Arrival Date: 2013-11-06 Hotel: The Langham, Hong Kong Name on Reservation: Grant Smith Reserved Rate:$HKD2530 ============================================= Lower rate that customer found ============================================= Reserved Rate: $HKD1873 Found on (Web Address): Wotif.com Date(s) that the lower rate applies to: 2013-11-06 Currency: HKD Date Found: 2013-06-05 Comment: The rate found on wotif.com is lower than the price advertised on langhomhotels.com So as I mentioned earlier, with a 25% discount on the matched net rate over 4 nights, I'm quite chuffed! With the benefits of Voyager things are looking great for November! Actually, just noticed in the little "box" where it says "Hotel" it says "The Langham, Hong Kong" I'd have been worried were it not for the LPHK reservations department replying to the BRG claim ;) |
Originally Posted by Gunnar Smithsen
(Post 21153927)
As mentioned above, I have a BRG stay in November at Langham Place Hong Kong.
The turn around on my claim was roughly less than 12 hours. If you booked the flexible rate, was your competing rate nevertheless lower than the advance purchase rate? I read upthread that one has to book the advance purchase rate to qualify for the BRG...wonder if that's a standard policy for all Langham hotels or if individual hotels have the leeway to make their own rules. |
Originally Posted by macchiato
(Post 21235370)
Did you have to reserve the advance purchase rate (lowest possible rate)?
If you booked the flexible rate, was your competing rate nevertheless lower than the advance purchase rate? I read upthread that one has to book the advance purchase rate to qualify for the BRG...wonder if that's a standard policy for all Langham hotels or if individual hotels have the leeway to make their own rules. Here is the T&C's for Langham's BRG AFAIR, the rates were the same booking conditions, best available rates and did not require pre-payment and IIRC, the rates on the competing website - in my case wotif.com - the pre-paid rate on that site was also cheaper than Langham's website. BRG's appear to be handled by the property you are staying at, I can't confirm this as gospel truth as I've only done the one BRG and it was handled directly with the property, though the claim form was submitted online. |
Originally Posted by Gunnar Smithsen
(Post 21240657)
macchiato,
Here is the T&C's for Langham's BRG AFAIR, the rates were the same booking conditions, best available rates and did not require pre-payment and IIRC, the rates on the competing website - in my case wotif.com - the pre-paid rate on that site was also cheaper than Langham's website. BRG's appear to be handled by the property you are staying at, I can't confirm this as gospel truth as I've only done the one BRG and it was handled directly with the property, though the claim form was submitted online. |
Originally Posted by Gunnar Smithsen
(Post 21240657)
macchiato,
Here is the T&C's for Langham's BRG AFAIR, the rates were the same booking conditions, best available rates and did not require pre-payment and IIRC, the rates on the competing website - in my case wotif.com - the pre-paid rate on that site was also cheaper than Langham's website. BRG's appear to be handled by the property you are staying at, I can't confirm this as gospel truth as I've only done the one BRG and it was handled directly with the property, though the claim form was submitted online. However, given that there's no centralized BRG team, it seems like each property is given the leeway to interpret the T&Cs as they see fit, so some hotels are stricter than others. lcpteck's BRG claim with Langham Xintiandi was shot down:
Originally Posted by lcpteck
(Post 20875553)
I tried with Langham Xintiandi, Shanghai.
No success as it seems you need to match against Langham's lowest rate (advance purchase rates). They even asked for booking confirmation email from the other provider. |
Glad to receive Voyager level for free.
one question about 3rd-party booking, like priceline, orbitz. Will I still receive for elite benefit, like late checkout or upgrade? Thanks for sharing experience! |
Originally Posted by chaiyi
(Post 21370973)
Glad to receive Voyager level for free.
one question about 3rd-party booking, like priceline, orbitz. Will I still receive for elite benefit, like late checkout or upgrade? Thanks for sharing experience! |
Originally Posted by lcpteck
(Post 21371671)
Why not go ahead and try and let us know the answer? I would not think so though...
Just want to know any existing experience and what I could expect in advance. |
Originally Posted by chaiyi
(Post 21375115)
Yes, probably I will since the price difference is like $80/night now.
Just want to know any existing experience and what I could expect in advance. If not, I would try a BRG with Langham... |
Originally Posted by Gunnar Smithsen
(Post 21375252)
Have you booked that rate with the OTA?
If not, I would try a BRG with Langham... |
Originally Posted by chaiyi
(Post 21375115)
Yes, probably I will since the price difference is like $80/night now.
Just want to know any existing experience and what I could expect in advance. |
Originally Posted by Gunnar Smithsen
(Post 21375252)
Have you booked that rate with the OTA?
If not, I would try a BRG with Langham... |
Originally Posted by chaiyi
(Post 21444000)
Indeed we filed a BRG and they responded very fast. So we got the discounted rate at Langham Boston.
|
Originally Posted by chaiyi
(Post 21444000)
Indeed we filed a BRG and they responded very fast. So we got the discounted rate at Langham Boston.
|
Originally Posted by lcpteck
(Post 21444557)
That's great, which OTA did you use for the lower rate?
|
Originally Posted by Gunnar Smithsen
(Post 21451811)
Discounted rate plus 20% further discount I hope ;)
|
Originally Posted by chaiyi
(Post 21453647)
I originally use hotels.com, but surprisingly they found a even lower rate at expedia themselves. I was more than happy to accept it.
|
BRG Success
Responded within 24hrs
Customer's reserved location with Langham ============================================= Arrival Date: 2013-11-30 Hotel: The Langham, London Reserved Rate: 360 =========================================== Lower rate that customer found ============================================= Reserved Rate: 324 Found on (Web Address): www.expedia.com Date(s) that the lower rate applies to: 2013-11-30 Currency: GBP Date Found: 2013-10-08 Comment: flexible rate for classic room |
Originally Posted by xingby
(Post 21577822)
Responded within 24hrs
Customer's reserved location with Langham ============================================= Arrival Date: 2013-11-30 Hotel: The Langham, London Reserved Rate: 360 =========================================== Lower rate that customer found ============================================= Reserved Rate: 324 Found on (Web Address): www.expedia.com Date(s) that the lower rate applies to: 2013-11-30 Currency: GBP Date Found: 2013-10-08 Comment: flexible rate for classic room |
Originally Posted by lcpteck
(Post 21579141)
Nice!
Quite the price difference! |
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