Ryanair refund?
Sep 26, 2020, 4:54 am
#1
Original Poster
Join Date: Sep 2020
Posts: 2
Ryanair refund?
We've booked flights from Germany to Malaga with Ryanair for October. The German Foreign Office has issued a travel warning due to COVID-19, and hence I believe we have a right to get a full refund of our bookings.
My questions are:
1. Is this correct?
2. Where can I request such a refund? I've browsed through my bookings like mad, and couldn't find the option.
3. What are the experiences of users here with Ryanair refunds due to Corona travel warnings?
Please also let me know should this be the wrong subforum.
Thanks!
Stefan
My questions are:
1. Is this correct?
2. Where can I request such a refund? I've browsed through my bookings like mad, and couldn't find the option.
3. What are the experiences of users here with Ryanair refunds due to Corona travel warnings?
Please also let me know should this be the wrong subforum.
Thanks!
Stefan
Sep 26, 2020, 6:43 am
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
EC 261/2004 only provides for a refund when the carrier cancels or significantly changes the timing (Section 8 rebooking rights). If you cancel, whether on the advice of the government or not, you are only due whatever your fare rules provide. That will most typically be a credit against a future ticket.
For this reason, you should not cancel until the last minute. That increases the chances that the flight is cancelled, including for reasons having nothing to do with the pandemic, e.g. poor weather.
For this reason, you should not cancel until the last minute. That increases the chances that the flight is cancelled, including for reasons having nothing to do with the pandemic, e.g. poor weather.
Sep 26, 2020, 10:09 am
#4
Join Date: May 2017
Posts: 2,016
If your booking only contains flights, then you have to wait until at least one of the flights is cancelled. If all of the flights are operating, then you are out of luck.
If the booking, in addition to the flights, also contains a car, a hotel, a guided tour or something similar, then you could argue that you have the right to cancel for a full refund, citing Chapter III Article 12 Section 2 of Directive 2015/2302:
If the booking, in addition to the flights, also contains a car, a hotel, a guided tour or something similar, then you could argue that you have the right to cancel for a full refund, citing Chapter III Article 12 Section 2 of Directive 2015/2302:
Notwithstanding paragraph 1, the traveller shall have the right to terminate the package travel contract before the start of the package without paying any termination fee in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity and significantly affecting the performance of the package, or which significantly affect the carriage of passengers to the destination. In the event of termination of the package travel contract under this paragraph, the traveller shall be entitled to a full refund of any payments made for the package, but shall not be entitled to additional compensation.
Sep 26, 2020, 10:55 am
#5
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
If your booking only contains flights, then you have to wait until at least one of the flights is cancelled. If all of the flights are operating, then you are out of luck.
If the booking, in addition to the flights, also contains a car, a hotel, a guided tour or something similar, then you could argue that you have the right to cancel for a full refund, citing Chapter III Article 12 Section 2 of Directive 2015/2302:
If the booking, in addition to the flights, also contains a car, a hotel, a guided tour or something similar, then you could argue that you have the right to cancel for a full refund, citing Chapter III Article 12 Section 2 of Directive 2015/2302:
Sep 26, 2020, 9:47 pm
#6
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,200
The rule of thumb is
1 - Airline cancels you get a refund
2 - You cancel and you don't want to travel you are reliant on airlines offering voucher / credit note
The fact that a country is denying passengers from another entry does not give you the right to a refund if the flight still operates.
There is a whole thread with others experiences of ryanair refunds
https://www.flyertalk.com/forum/othe...ir-thread.html
1 - Airline cancels you get a refund
2 - You cancel and you don't want to travel you are reliant on airlines offering voucher / credit note
The fact that a country is denying passengers from another entry does not give you the right to a refund if the flight still operates.
There is a whole thread with others experiences of ryanair refunds
https://www.flyertalk.com/forum/othe...ir-thread.html
Last edited by UKtravelbear; Nov 13, 2020 at 4:35 pm
Sep 29, 2020, 1:22 am
#7
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Join Date: Mar 2008
Location: Netherlands
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2. If any of the flights in your booking is cancelled by the airline, you will receive details which will then allow you to request a refund.
If you didn't book directly via Ryanair, i.e. you bought via a third party or travel agent, then changing the flights and/or requesting an eventual refund will be far more problematic than if you booked directly on the Ryanair app or website.
Nov 11, 2020, 5:33 am
#8
Join Date: Sep 2019
Location: Cologne, Germany
Posts: 150
How did it end, was the flight operated? If it was operated, but you didn't used the flight, at least you have the option to claim your taxes and fees for the No-Show. This is what I did with an easyjet flight from LGW to DUS in March that I missed due to a low connecting time.
Nov 12, 2020, 6:46 pm
#9
Join Date: Jan 2010
Posts: 9,307
How did it end, was the flight operated? If it was operated, but you didn't used the flight, at least you have the option to claim your taxes and fees for the No-Show. This is what I did with an easyjet flight from LGW to DUS in March that I missed due to a low connecting time.
Nov 14, 2020, 5:10 am
#10
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Location: Netherlands
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