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-   -   Unnecessary reissue demanded by Qantas? (https://www.flyertalk.com/forum/oneworld/955501-unnecessary-reissue-demanded-qantas.html)

TerryK Jun 13, 2009 10:15 pm


Originally Posted by KVS (Post 11903188)
Looking under the X/O column, there is the connection/stopover designator.

  • [X] means that this is a connection only (i.e. no stopover is allowed at the corresponding point).
  • [O] means that a stopover is allowed (but not required).

Changing from [X] to [O] would require a ticket reissue, but not the other way around........

+1. ^

Look at the ticket image posted by KVS as example. The full routing with AUH transits only:

LHE EY x/AUH EY MUC (NUC Fare) EY x/AUH EY LHE...

The full routing with stopovers should be:

LHE EY AUH EY MUC (NUC Fare) EY AUH EY LHE...

Those are two different routings. ;)

tt7 Jun 14, 2009 2:10 am


Originally Posted by Traveloguy (Post 11903174)
Not sure I would agree on this. Changing a transit to a stopover involves changes in airport taxes and therefore a recalc so the logic follows that a re-issue would be required.

That is not the issue. The point being made is whether or not it is a 'change in routing' which - based on any normal usage and interpretation of the English language - cannot possibly be the case. If the ticket needs to be "re-issued" for whatever reason, so be it but it is not a change in routing and therefore there should be no $125 fee for a re-routing. If QF (or anybody else) wants to extract a fee for having to re-issue the ticket, that's up to them (and just another reason to avoid QF ticketing).

Traveloguy Jun 14, 2009 3:24 am


Originally Posted by tt7 (Post 11904604)
That is not the issue. The point being made is whether or not it is a 'change in routing' which - based on any normal usage and interpretation of the English language - cannot possibly be the case. If the ticket needs to be "re-issued" for whatever reason, so be it but it is not a change in routing and therefore there should be no $125 fee for a re-routing. If QF (or anybody else) wants to extract a fee for having to re-issue the ticket, that's up to them (and just another reason to avoid QF ticketing).

Suggest you read KVS's post above.

thadocta Jun 14, 2009 6:43 am


Originally Posted by tt7 (Post 11904604)
That is not the issue. The point being made is whether or not it is a 'change in routing' which - based on any normal usage and interpretation of the English language - cannot possibly be the case. If the ticket needs to be "re-issued" for whatever reason, so be it but it is not a change in routing and therefore there should be no $125 fee for a re-routing. If QF (or anybody else) wants to extract a fee for having to re-issue the ticket, that's up to them (and just another reason to avoid QF ticketing).

Totally wrong there - if a transit changes to a stopover it IS a change in routing.

LHR-x/JFK-LAX is actually a LHR-LAX that just happens to transit via JFK. LHR-JFK-LAX is actually LHR-JFK as well as JFK-LAX, so a totally different routing, and therefore the ticket reissue would apply.

I can't see how going the other way would work though, changing a LHR-JFK-LAX to LHR-x/JFK-LAX would require a reissue, it is the same as having a stopover lasting four hours or so.....

Dave

pandaperth Jun 14, 2009 7:31 am


Originally Posted by thadocta (Post 11905020)
I can't see how going the other way would work though, changing a LHR-JFK-LAX to LHR-x/JFK-LAX would require a reissue, it is the same as having a stopover lasting four hours or so.....

Dave

So Dave, are you saying changing from a (definite) stopover to a (brief) stopover - i.e. transit, DOES require a re-issue?

thadocta Jun 14, 2009 7:50 am


Originally Posted by pandaperth (Post 11905119)
So Dave, are you saying changing from a (definite) stopover to a (brief) stopover - i.e. transit, DOES require a re-issue?

No, I am saying it SHOULDN'T.

As far as ticketing goes, there is a big difference between changing a transit to a stopover. Taxes need to be recalculated, and so on.

Changing a stopover to a transit does not involve this, and will sometimes result in the taxes being reduced (particularly in the UK) which may result in extra revenue to the airline (if they forget to remit the savings to the passenger).

Dave

TerryK Jun 14, 2009 10:39 am


Originally Posted by thadocta (Post 11905168)
...As far as ticketing goes, there is a big difference between changing a transit to a stopover. Taxes need to be recalculated, and so on......

Spot on. ^

For example, if you are ticketed in C for

ZRH BA x/LHR BA JFK

Changing it to stopover at LHR will require a reissue to

ZRH BA LHR BA JFK

The computer will recalculate tax, adding at least $130 LHR APD. Then check HIP (Higher Intermediate Point) and stopover rules on your fare. You can be paying thousands more.

I found two most difficult concepts for infrequent flyers to grasp are:

1) Change from transit to stopover at the same airport is a re-route.

2) Change date/time of your first segment requires re-ticketing at then current applicable fare.

These apply to all tickets.

pandaperth Jun 14, 2009 8:27 pm


Originally Posted by thadocta (Post 11905168)
No, I am saying it SHOULDN'T.

OK. Good.
This thread has educated me on the intricacies of what can consitute a re-route. Lesson learnt is when setting up a xONEx always schedule stopovers not transits (unless you're dealing with points in the continent of origin where the rule on stopovers can force you to schedule transits)
Thanks to all for the knowledge.

KVS Jun 14, 2009 8:46 pm


Originally Posted by alemdohorizonte (Post 11900968)
on my last aone6 ticket (ba issued) i had to reroute when in sydney. because qf is the ticketing agent for ba in sydney they reissued the ticket and took over the record. for the rest of the ticket qf wanted to collect their $125 reissue fee each time i wanted to spend less than 24 hours at each "stopover".

You may wish to apply for a refund -- as mentioned above, there is no minimum time requirement for a stopover (unless dictated by Fare Rules).

serfty Jun 14, 2009 8:57 pm


Originally Posted by pandaperth (Post 11907802)
... Lesson learnt is when setting up a xONEx always schedule stopovers not transits (unless you're dealing with points in the continent of origin where the rule on stopovers can force you to schedule transits) ...

... another exception to this is where a local levy component for a stopover may be onerous.

e.g. UK APD - currently it is £80 for a D/AONEx but soon to be between £90 and £110 for most non European destinations (£120 and £170 from later next year).

thadocta Jun 14, 2009 9:06 pm


Originally Posted by serfty (Post 11907910)
... another exception to this is where a local levy component for a stopover may be onerous.

e.g. UK APD - currently it is £80 for a D/AONEx but soon to be between £90 and £110 for most non European destinations (£120 and £170 from later next year).

Ahh, the gool old UK APD. This is why I usually get the train across to Paris, spend a couple of days there, then route CDG-x/LHR-SYD (I don't save much, but it gives me an excuse to go to Paris - no lounge at CDG though. :( )

Dave

topulatis Jun 15, 2009 3:48 pm

Aye, thanks everyone for the useful information on this and thanks thadocta


Originally Posted by thadocta (Post 11907943)
Ahh, the gool old UK APD. This is why I usually get the train across to Paris, spend a couple of days there, then route CDG-x/LHR-SYD (I don't save much, but it gives me an excuse to go to Paris - no lounge at CDG though. :( )

Good tip! :)^

henkybaby Jun 16, 2009 12:54 pm

I just changed some dates from stopover to transit and others from transit to stopover and AA reissued without so much as a whimper.

Bukhara Jun 16, 2009 2:07 pm

yyyyyyyyyyy

henkybaby Jun 17, 2009 1:20 am

We were not debating taxes, we were debating if changing a transit to a stopover should mean a $125 fee for a route change.

With e-tickets every change now leads to a reissue but only routing changes or changes to the first flight will lead to a reissue fee. Changing the first flight (in addition) will lead to a reissue at the new rates. I believe adding a continent does too.


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