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-   oneworld (https://www.flyertalk.com/forum/oneworld-411/)
-   -   DONE3 upgrade on AA (https://www.flyertalk.com/forum/oneworld/906186-done3-upgrade-aa.html)

serfty Jan 5, 2009 4:52 pm
Originally Posted by Dave Noble (Post 11017266)
The issue that you highlight is that the ticket information is not in the system. They cannot reissue a ticket if the ticket is not in the system. That is the problem there ... Dave
From the OP's OP:
Originally Posted by bundaburg (Post 11012181)
... I have received E-ticket numbers and confirmations from CX, but AA wont action my upgrade until they see it as ticketed. ...
Either:
  1. The OP has been given a reference to their booking and believes it is a ticket number (i.e. The ticket has not yet been issued), or
  2. The ticket has been issued, but the OP has not been able to approach the AA agents in a way to get them to perform the necessary re-issuing.
  3. The ticket has been issued, but CX has not properly made the information accessible to AA?

sAAul Jan 5, 2009 7:09 pm
Using eVIPs on QF-issued ticket for AA flights?
 
Does this also apply to other tickets? I have some MCOs for Qantas and they say that they can be used towards tickets on any OW airline, but that they are valid only for sales from QF. If I use them for an all AA itinerary, can I still upgrade the AA flights? I assume that the ticket will be on QF ticket-stock.

Originally Posted by Dave Noble (Post 11017263)
Yes you can and there is no fee for doing so. I have done it numerous times

Dave

elitetraveler Jan 5, 2009 7:15 pm
Ask AA to be transferred to the RTW desk...
 
...in the past I have round the AA RTW desk is much better at handling these type of things as they deal with the product on a daily basis.

Dave Noble Jan 5, 2009 8:25 pm
Originally Posted by serfty (Post 11017346)
From the OP's OP:Either:
  1. The OP has been given a reference to their booking and believes it is a ticket number (i.e. The ticket has not yet been issued), or
  2. The ticket has been issued, but the OP has not been able to approach the AA agents in a way to get them to perform the necessary re-issuing.
  3. The ticket has been issued, but CX has not properly made the information accessible to AA?
Indeed. The OP says that CX have issued the ticket. AA says that there is no ticket number. If there is no ticket number showing in the AA reservation then they cannot reissue; the reason why it is not there is irrelevent

The OP needs to speak to CX and get the ticket number propogated to AA; it is not an AA issue

Dave


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