Refund on xONEx
 

Hi there,

If I decide to buy a xONEx ticket from The Netherlands, will I get a full refund if I decide to cancel it before I depart? Even if the ticket is issued?

If so, how does the refunding process work? And how long does it take before the amount is refunded?

Thanks!

You are entitled to a full refund less any "service fees" as the Netherlands is in TC2:As for the refunding process, that depends upon the entity (Agent?) you purchase through.

I have a DONE4 ex-JNB (TC2) booked for departure this May. Mindpearl have advised that the rules changed on 1 November 2008 such that there is a penalty for cancellation, regardless of the region of departure. (Previously, TC2 and TC3 incurred no penalty.)

This DONE4 was ticketed on 4 November 2008 and I was careful to download and save a copy of the rules as they were then. According to that document, as at 4 November, the rules hadn't been updated and there was no penalty for cancellation in TC2.

Whilst the current techincal rule sheet lists the 5% cancellation penalty for business/first class itineraries in TC2, I can't find anything on the sheet that indicates when it was updated.

What are options? How do I prove to AA that when I booked on 4 November the rules hadn't been updated? (No intention of cancelling at the moment, but I'd like to be prepared in case I do.)

I have a copy of the PDF I generated that from, it is dated 1Jun08.

Look here for a version dated 14th November. (thanks christep)

That would be great, Serfty. Thanks.

Bad news:

Thanks, serfty.

:confused:Just checked the OWE Rule Sheet on the OW Site - it does not show the changes (the pdf document is dated 1 Aug 2008)

pandaperth, I may have misunderstood your post but I just accessed your link and found the new cancellation penalties on page nine. Incidentally, whereabouts do you find the date on the PDF documents?

Maybe you need to refresh or clear your caches ... I cannot see any date on the .pdf ...

Yes. Clearing the cache did it. I now see the latest version - dated 2 Feb 2009.

To see the date - right-click, then Document Properties

Thanks, Pandaperth. The rules I have saved are dated 4 November 2008, in the properties dialogue box.

Am I correct that the refund rules apply based on the date that the ticket was issued, not on the date that the refund is requested?

Correct - the rules that apply to your ticket are those that applied when you bought it. That fixes the contract.