CX will not book on AA code share
 

:mad:
More frustrations with CX on an AONE4.
Called CX and AA to change flight number CX870 to AA6074 HKG-SFO.
CX870 and AA6074 are the same flight, except 6074 is the AA code share.
(I will get a better AA bonus with the AA code share.)

CX told me they have no such flight. AA said they have it listed and available
(F4 A4), But since CX issued ticket CX will have to make the change. CX will not.
ANY comment or recommendations?:confused:

The bonus will be different on JL but how will the bonus be different on CX?
AA First Class A, F, P 100% + 50% bonus
CX First Class A, F 100% + 50% bonus
The elite status bonus should also be the same.

Codeshare means sharing revenue and liabilities. That is not just a change in flight number. It also involves financial transactions.

When I booked an AONE4 through AA I asked if it was possible to book BA codeshares on SYD-CHC-SYD. I was told I'd have to book through BA to do that.

However, I was flying SIN-SYD-CHC and at the SIN lounge was able to get the SYD-CHC flight re-booked as the BA codeshare after I'd checked in. Not sure how they did it because the people in the CHC (ticketing and in the lounges) didn't know how the people in SIN did it!

I'm far from an expert on this, but it might also have to do with a married segment, JFK-HKG-XXX. Are you connecting through HKG or stopping over there?

My (admittedly limited) understanding is that with married segments (e.g. JFK AA NRT JL SIN, using the AA code on NRT-SIN) if one of the legs is changed it scratches the whole deal, requiring rebooking. If one of your legs, e.g. HKG-XXX is full changing the code on the JFK-HKG leg would leave you with no place to go.

Here's what the N. American CX Agents site says -

"...in most cases, a change to one of these sectors will require cancellation of both sectors (one married segment) and rebooking those sectors as a married segment or unit. This allows the system to check the fare originally quoted is still applicable with the new booking."

http://www.cxagentsusa.com/GeneralIn...ctionID=22#idx

I had this come up on an award booking not long ago - couldn't change one segment because it was married to another that couldn't be changed due to loads.

I'm close to over my head here, but that might be a factor as well as the more obvious revenue issue. That said, I don't know what difference the AA designation would make, unless someone is trying a Plat Challenge.

my experience with CX (at least in TPE) on RTW is that they are not really fully aware of the "correct" rules and often just impose their own thinking, usually similar to some of their existing non-RTW fares, e.g. during my various interactions with CX TPE through my TPE agent:

• sometimes they insisted that I have too many stopovers when some of those are not really stopovers, just simply overnight <24 hours - needed a few back-and-forth and requested that they checked with CX HQ in HKG to resolve - they just simply assumed that overnight = stopovers
• they insisted that e.g. TPE-HKG(stopover)-USA-Europe-HKG-TPE is not ok because for most other roundtrip US/Europe fares they have, only stopover in HKG on the return is allowed and not on the outbound - so they just assume it's not ok with RTW as well and again I needed a few back-and-forth before they gave me the correct answer
• another one not with TPE, but if I remember right it's a routing like PVG-Europe-US-HKG-NRT-HKG(stop)-BKK(stop)-HKG...eventually I wanted to change the BKK to NRT again as well, but they again immediately said it's not ok because I have had HKG-NRT-HKG once already in the itin - but again if I remember right there's nothing in the RTW fare rule prohibiting this and again in the end after a few rounds of argument they agreed it's allowed

I'm myself right now again dealing with them to reroute an AONE3 as well - when there's nothing in the rule prohibiting what I'm doing and they for some reason again said no...

Between HKG and SFO, you'll get the same AAdvantage mileage/bonus credit regardless of whether CX or AA number. AA codeshare on a CX flight results in CX having to pay AA for the referral, hence the reluctance on CX's part to change to the AA flight number. If you had booked through the excellent AA RTW desk originally, this wouldn't have been a problem.

On this particular segment, you can book this CX flight with an AA number on a standalone basis, but not on all codeshares. For example, BA flights between LHR and JNB also have an AA codeshare number. However, you can only book it if part of a connection (in either direction) with an AA metal flight at LHR.

Thank you all for your input.
I will be happy when One World goes to on line booking for RTW.
Every airline seems to interpret rules according to their own whims.

I failed to state in my first post that I am dong the Platinum challenge, thus the reason for the want of an AA code share on CX metal.

I may take Dr. HFH advice and use the AA RTW desk in Cape Town next time.
I am working on another AONE4 with CX Canada now but I am not reserved or ticketed with them yet.

As I suspected.

Given the value of Plat bonus miles and other perks, I would probably make some minor tweak in the itinerary to justify having AA re-issue the ticket and put their own code on the CX leg. $125 for the re-issue might be decent value given the outcomes.

Here is the itin: jnb-hkg-icn-hkg-sfo-ord-dtw-dfw-sfo-lhr-mad-lpa- ground-lhr-mru-jnb.


Any recommendations on good JNB or Canadian Agent for the next trip will be much welcomed!

CX's computers do not show other airline's codeshares on their flights if its operated by them.

How? You earn the same status bonuses with CX flights as you do with AA flights if you are crediting to AAdvantage. Take the CX flight and everything will be fine.

He did mention that he was wanting to do an AA challenge so there is a difference with the codes. HKG-SFO is > 6667 miles so would complete the challenge and earn a bonus 6927 (approx.) miles

Dave

I think the probable answer is that they did not change the ticket. They left the ticket as originally issued, but checked you into the BA codeshare flight and lifted the original coupon. It would be as if you just showed up at the airport and said you wanted to fly on BA xxxx and here's an old ticket that's valid for this route that I want to use to pay for it - the fact that the ticket happens to be for the same flight on the same day but on another carrier's flight number is coincidental for the purpose of determining the ticket's validity.

Remember that for the ow RTW tickets, they don't need to be re-issued for change of flight, date, time, OR CARRIER, as long as the city pairs remain the same. As long as the city pairs are the same, the coupon for a particular segment is valid for any ow flight (including codeshares where both the operating and marketing carriers are ow), without needing the ticket to be reissued or endorsed.

Interesting.... But their computers do know about the codeshares, of course. My CX boarding pass reflects the actual CX number but also bears the notation "SOLD AS AA 1234".


Hang on a minute. The AA RTW desk (800-247-3247) is in the US. You can book the xONEx with them on the phone. When you're done, they queue the PNR to someplace in Ireland for itinerary verification and fare calculation and entry. You can then have it ticketed in South Africa by contacting AA's agent (Mindpearl) there. Note that Mindpearl is an agent, not an actual AA office.