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-   -   CX will not book on AA code share (https://www.flyertalk.com/forum/oneworld/837818-cx-will-not-book-aa-code-share.html)

SNA_Flyer Jun 30, 2008 10:24 am


Originally Posted by Dave Noble (Post 9955985)
He did mention that he was wanting to do an AA challenge so there is a difference with the codes. HKG-SFO is > 6667 miles so would complete the challenge and earn a bonus 6927 (approx.) miles

But the CX codeshare would also be valid for the challenge. It doesn't have to be an AA flight (unless something has recently changed).

Dave Noble Jun 30, 2008 10:46 am


Originally Posted by SNA_Flyer (Post 9960240)
But the CX codeshare would also be valid for the challenge. It doesn't have to be an AA flight (unless something has recently changed).

The AA codeshare on the CX flight *would* be satisfactory however, as the OP mentioned, CX are saying that they cannot book him on it and that he has to stay on the CX flight number on the CX flight which will do no good for the challenge

Dave

jerry a. laska Jun 30, 2008 12:44 pm


Originally Posted by SNA_Flyer (Post 9960240)
But the CX codeshare would also be valid for the challenge. It doesn't have to be an AA flight (unless something has recently changed).

AA codeshare of CX flight OK for challenge.
CX codeshare of AA flight not OK for challenge.
AA flight OK for challenge.
CX flight not OK for challenge.
From the AA wiki:

In previous years, points earned on flights marketed by partners would earn points. That is no longer the case. As of January 2007, only flights marketed by AA (with an AA flight number) will be eligible for earning points that count towards the completion of a challenge. You can still fly on non-AA metal flight operated by a partner, but you must make sure that you have booked an AA flight number for the flight.

2old4coach Jun 30, 2008 1:13 pm


Originally Posted by jerry a. laska (Post 9961025)
AA codeshare of CX flight OK for challenge.
CX codeshare of AA flight not OK for challenge.
AA flight OK for challenge.
CX flight not OK for challenge.
From the AA wiki:

Thanks for the support guys,
I do want to participate in the Challange, thus the want of the AA codesahare on CX.
I tried Steve M. therory:
"Remember that for the ow RTW tickets, they don't need to be re-issued for change of flight, date, time, OR CARRIER, as long as the city pairs remain the same. As long as the city pairs are the same, the coupon for a particular segment is valid for any ow flight (including codeshares where both the operating and marketing carriers are ow), without needing the ticket to be reissued or endorsed."

But CX is issued the ticket and AA cannot change it and CX will not change it Guy Betsy mentioned that CX computer does not list the AA code share as an option.

DAve Noble was correct also, The AA cade hare for the challange would put me over the top for the challance, and give me twice the miles, Not to mention the bonus miles at an elite AA status.

Gardyloo Jun 30, 2008 1:22 pm


Originally Posted by 2old4coach (Post 9961184)
But CX is issued the ticket and AA cannot change it and CX will not change it Guy Betsy mentioned that CX computer does not list the AA code share as an option.

You need to distinguish between "can not" and "will not." This is a major glitch in the system that OW needs to address, specifically in cross-training the airline personnel responsible for approving/changing RTW tickets, and in synchronizing the members' responsiveness to unambiguous rules.

That said, IMO the value of AA Plat for mileage accumulation is high enough that I would do what I suggested earlier. Have AA reissue the ticket after a minor route adjustment, which will then allow them to replace the CX code on the relevant flight with their own. $125 for the reissue fee is worth it in terms of miles obtained later.

2old4coach Jul 1, 2008 8:27 pm

Gardyloo
I with you.
This alliance stuff is bunk.
In order to change a flight from 1:00pm to 3pm one must call the "issuing "carrier. I will be happy when OW goes to on line purchacing... but maybe that will be limited to 14 segments.. tisk, tisk
As for " re issue": It may be worth it but I am only 10 days out from the first sector.

SNA_Flyer Jul 1, 2008 9:35 pm


Originally Posted by jerry a. laska (Post 9961025)
From the AA wiki:

Ahhh. Thanks for the clarification and update. Those pesky undocumented benefits can be tricky. I stand corrected.

Steve M Jul 1, 2008 10:44 pm


Originally Posted by Gardyloo (Post 9961235)
That said, IMO the value of AA Plat for mileage accumulation is high enough that I would do what I suggested earlier. Have AA reissue the ticket after a minor route adjustment, which will then allow them to replace the CX code on the relevant flight with their own. $125 for the reissue fee is worth it in terms of miles obtained later.

That would be the way to make sure it's going to work. This way, you show up with a ticket that says it's for a specific AA flight on the date and time that matches the reservation.

Steve M Jul 1, 2008 10:58 pm


Originally Posted by 2old4coach (Post 9961184)
I tried Steve M. therory:
"Remember that for the ow RTW tickets, they don't need to be re-issued for change of flight, date, time, OR CARRIER, as long as the city pairs remain the same. As long as the city pairs are the same, the coupon for a particular segment is valid for any ow flight (including codeshares where both the operating and marketing carriers are ow), without needing the ticket to be reissued or endorsed."

But CX is issued the ticket and AA cannot change it and CX will not change it Guy Betsy mentioned that CX computer does not list the AA code share as an option.

Perhaps you misunderstood what I was suggesting. In the post just above this one, someone mentions one way to get AA to change the ticket onto their flight, but it involves a change fee. That's the sure way to do it. What I was suggesting was something different, and it's that you do the following:

Call AA and say that you want to make a reservation only for the AA-marketed flight you want, one-way in the appropriate booking class, and that you already have a ticket that's valid for that flight, but you don't want to mess with that at this time. AA doesn't have to do anything with the existing ticket - all they need to do is make a new reservation on a separate PNR with just that flight segment. If they want details about the ticket, you can give them the CX ticket number (not the PNR, but the actual ticket number) but make it clear to them that this is for reference only and that you want no changes to the actual ticket or original reservation to be made at this time. As a protective measure, you may want to call CX and change the date for this segment to a later date so that they don't see a single passenger having two reservations on the same flight. Don't tell CX anything in advance about the AA reservation you've made. Then, on the day of travel, you check in to your AA flight, and provide the CX ticket number (if it's not already on the record) for payment, or if a paper ticket, just hand over the coupon. Since the agent will be a CX employee, this may seem a bit odd, but it's perfectly normal and allowed per the *ONE* ticket rules, at least as I understand them. At the time of check-in, they should be wearing their AA hat, and you have a reservation for an AA flight and a ticket that's valid for it (keeping in mind that the *ONE* tickets are valid on any ow carrier for that route without re-issue or endorsement of the originally-ticketed carrier, or the carrier issuing the ticket, which would both be CX in this case).

Although not switching to a different codeshare number for the same physical flight, I have flown a segment on a different ow carrier without having the ticket reissued, and it worked just fine once they got the original ticket number to lift the coupon in the computer.

If someone more knowledgeable about such things thinks I got something wrong, please chime in!

Dave Noble Jul 2, 2008 12:35 am

Where does the trip start? if it is in an area where there is no cancellation penalty, I would suggest going to AA and making a whole new booking if there is availability on the whole trip and then cancelling the CX booking

This will have no cost overall, however you would be out of pocket by the amount of the ticket whilst you await the refund from CX so would require that the ticket cost on the credit card would not cause you a problem

Dave

2old4coach Jul 2, 2008 12:03 pm

Hi Dave:
The ticket starts in JNB.
I WAS going to cancel there but the cancellation Fee quated by CX JNB was 10% of ticket price. I really wanted to purchace again because the exchage rate now in ZAR would save me 500USD. The fuel surchages will be more but I would still have been ahead. I just do not want to pay a cancellation fee of 10% $8000.X.10 + $800 x2 tickets = $1600.

jerry a. laska Jul 2, 2008 12:28 pm


Originally Posted by 2old4coach (Post 9972466)
Hi Dave:
The ticket starts in JNB.
I WAS going to cancel there but the cancellation Fee quated by CX JNB was 10% of ticket price. I really wanted to purchace again because the exchage rate now in ZAR would save me 500USD. The fuel surchages will be more but I would still have been ahead. I just do not want to pay a cancellation fee of 10% $8000.X.10 + $800 x2 tickets = $1600.

From the rules:

(b) Cancellations and Refunds
(1) Prior to departure
(a) Origin TC1
(1) Before ticket issuance - full refund
(2) After ticket issuance - 10 percent of ticketed amount
(b) Origin TC2/3
No penalty
(c) In case of refusal of official documents/entry permit/visa a full refund will apply provided official
documentation from the approved authority is produced and attached to the refund request.
-------------
Local service fees may apply


(2) After departure
(a) 10 percent of ticketed amount.
EXCEPTION 1 - Origin SW Pacific - No penalty.
EXCEPTION 2 - Origin Japan JPY 50000 or 10 percent of the ticketed amount whichever is lower.
Technical Rule Sheet
www.oneworld .com
Technical Rule sheet as per Reservations Systems 10
(b) For partially used transportation the refund if any will be the difference between the fare paid and
the fare for the transportation used less the penalty amount specified in (a) above.
-------------
Local service fees may apply
(3) In the case of certified death/illness of the passenger or passenger’s immediate family member or
accompanying passenger no penalty will apply.

2old4coach Jul 2, 2008 1:08 pm

You are so correct, I re read the star files after you posted.

Just Spoke to CX Canada ticketing.

Since JNB is NOT TC1 I can refund my ticket with no penalty.
I am exploring that option now.

2old4coach Jul 11, 2008 12:46 pm

Success new ticket!
 
:D:)
Hello to All !

I did as you recommended!:D:D^:-::-::-:
Booked with AA RTW desk, called AA JNB ( Mindpearl), They issued ticket with in 24 hrs!
I saved $500. USD per ticket in "EXTRA Taxes, charges for stop overs that were not stop overs, fuel fees that we bogus etc. etc.
And saved $500. USD in FOREX charges because of weaker rand when original ticket was purchased from CX.

I will get a full refund from CX. ( At least that is what they said: I do not trust them so I put a stop Payment on them:p)
NOW I have a AA segment from HKG-SFO for the platinum challenge and I am rid of the JNB CX office. And I saved $1500. ::D

My advice AVOID THE CX JNB office at all costs!:mad::td:;)

PS (This was all complete before I contacted you Guybetsy, sorry . Next time OK)

Cheetah_SA Jul 12, 2008 7:31 am


Originally Posted by 2old4coach (Post 10019135)
:D:)
Hello to All !

I did as you recommended!:D:D^:-::-::-:
Booked with AA RTW desk, called AA JNB ( Mindpearl), They issued ticket with in 24 hrs!
I saved $500. USD per ticket in "EXTRA Taxes, charges for stop overs that were not stop overs, fuel fees that we bogus etc. etc.
And saved $500. USD in FOREX charges because of weaker rand when original ticket was purchased from CX.

I will get a full refund from CX. ( At least that is what they said: I do not trust them so I put a stop Payment on them:p)
NOW I have a AA segment from HKG-SFO for the platinum challenge and I am rid of the JNB CX office. And I saved $1500. ::D

Great result! ^ Congratulations!


Originally Posted by 2old4coach (Post 10019135)
My advice AVOID THE CX JNB office at all costs!:mad::td:;)

I have yet to hear anyone say anything good about CX in JNB (me least of all). For all their much vaunted service in the air they take no pride in some of their ground operations and this one is abysmal. Wish there was a CX lurker around here...


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