No problem here ... (e.g. DONE4 ex CMB USD5493)

Make sure the Departing Airport and the Arriving Airport are the same. Also, the Purchasing City. RTW fares are not always available from every Departure City worldwide.

I just did HKG/HKG/HKG on CX and got 36 fares. Keep in mind that not all OW airlines have RTW fares departing from all OW cities. For HK, you will get CX fares but not AA fares even though the fares themselves are not based on the airline.

If you leave the Airline Code field blank, you'll get any and all alliance fares for that Departure Airport, not just OW.

If you continue to have troubles, please email [email protected] with the details of your fare surch.

Thanks,
EFV

I wasn't aware that I now had to specify a OW carrier to get any OW results from a particular city. In the past if you did not specify a carrier you received results for all the alliances from that origin. Now if you do not specify a carrier, from certain cities you only receive star alliance results - to receive the OW results from that city you must specify a OW carrier. For example, searches from US origins such as ORD, DFW, ROC, CMH, will not yield any OW rtw products unless you specify a OW carrier; a search conducted from MRU yields all alliance products if you do not specify a carrier.