Ready to book AONE RTW ex Mauritius
 

Have scoured these threads to see how to actually create Reservation and provide CC details for AONE ex Mauritius. It will be a BA ticket. I am in Connecticut. Do I email the BA desk in Mauritius with the route or do I get BA RTW in USA to reserve and send to them. I obviously want the low fare.

You can't have done your research that thoroughly, but on account of just 3 previous posts, I'll go easy on you. Just do a search within this forum using the keyword 'Mauritius' and you'll find the answers you desire.

My advice: just call your local BA office to set the itin up and then email the MRU office with the locator.

Welcome to FT, btw.

Wow. I, who follow BA/MRU discussions with great interest, believe I've read here that calling the BA rtw desk for North America to set up a booking ex-MRU (or ex-anyplace outside North America) is much more likely to get the caller insulted and offended than to get any useful airline business accomplished.

I could have missed more recent discussions to the contrary, of course, but based on discussions of stinging rebukes six months ago, it seems that most posters following the MRU trail have learned to deal initially with the MRU office by email (and learn that it takes a few days for a response, which then leads to a pleasant booking experience, give or take issues about finding space out of MRU.)

Good luck to OP, and don't be afraid to ask further questions. Most of the people here are very anxious to be helpful and tolerant, otherwise many of my own lame and/or off-topic questions would have gotten me ridden out of here long ago.

Here are a few of the threads:
http://www.flyertalk.com/forum/showt...ight=mauritius
http://www.flyertalk.com/forum/showt...ight=mauritius
http://www.flyertalk.com/forum/showt...ight=mauritius

I found that the BA people in MRU were extremely responsive and it didn't take much time at all.

In my case I emailed the itinerary and booked (and later had to cancel for other reasons) a rather simple AONE4 originating at MRU that did not challenge the Europe 2-entry question, nor that used too many BA segments, owing to my dislike of Heathrow and fuel fines. It was my intent to have it re-issued after I got to the US, where the BA RTW people wouldn't try to upsell me on a N. America price or get all pedantic about relevant fares.

I got an email with PNR details immediately upon the MRU office opening on a Monday; the tariff information came a couple of days later. Couldn't have been easier.

As always, I'd recommend the OP first post an itinerary here so it can be koshered, rather than having to rely on remote stations or BA GSAs do the rule interpretation.

Thanks

Flight MNRU to LHR had no A so did MRU to JNB to LHR which had only one A on my date so I called BA in USA not RTW desk as closed w/e. They made me a PNR today as follows

MRU-JNB-LHR-JFK..BDL-DFW-TYO-HKG-ICN-HKG-JNB-MRU

I must check rules for a break between JFK and BDL as can easily drive back to JFK otherwise I plan to e mail this to BA at MRU tonight.

I believe the correct the e mail address is [email protected]

Surface segments are fine and do not count toward the 20 segment total, so you can, for example, fly into JFK and out of BDL (or vice-versa) with no penalty to you

Sorry if my earlier response seemed harsh, I was merely pointing to the fact that the questions asked had already been answered in related threads, which I see have now been posted (by someone obviously feeling more helpful than I was yesterday).

Not sure what you mean about callers to the NA desk getting insulted / offended, though. All you're doing is calling up to make a reservation. Pricing and ticket issue is something else and should of course be dealt with directly with the BA office in MRU.

Is it something you've actually tried?

I only ask because I just started an ex-MRU AONE6 that I set up with BA GSA MRU (who are lovely) directly and I've had a few contacts with BA NA RTW desk since.

In each and every instance they have been incompetent, insulting, arrogant, confused and 100% knowledgeless on even the most simple oneworld explorer issues. IME, they are the worst bunch of airline employees I have -ever- dealt with.

Glad to hear that YMHV'd-- I must have just run into 4 bad apples (in a row.)

Isn't it also true that BA NA RTW simply refuses to book an OWE that starts anywhere other than in NA?

Well, if it's any indication, they recently refused to even reissue my ex-MRU AONE6 (to change one segment from DXB-LHR to CAI-LHR).

And, of course, they didn't pass up the opportunity to mention "well you saved a lot of money buying in Mauritius-- and you're not really in Mauritius, now are you??" and "oh, you have to go back to where you bought that from-- we deal with people who bought from us."

Of course, by contrast, AA RTW desk has, for the most part, a delightful, creative, informed and very professional group of experts working there.

My experiences with the NA BA RTW desk parellel that of the above poster. I have nothing but headaches with the BA RTW desk here in the US. However THE AA RTW is so far superior that I try to do all of booking with them....

Before the Toronto BA RTW office was dismembered, I spoke rather frankly to a phone rep there who indicated (roundabout way in case the call was being monitored "for quality purposes" :rolleyes:) that they were under some siginficant pressure to upsell the products and that while they were not paid commissions, their status hinged on revenue generation. I don't know if this was a grousing employee faced with relocation or redundancy, but was something of a lightbulb moment.

I have prevailed on them to create PNRs for non-N. America origins, then I've sent the locator to the relevant field station to have them queue it for pricing. The NA RTW people grudgingly agreed, but as with others, it's seldom an easy process. OTOH AA is a breeze (most of the time - they're not flawless either.)

When I had BA RTW USA create a PNR for non-USA origin, they warned me that it would price as a USA origin. Then when the field station got my request, they said the same thing (maybe because of PNR notes?). After that experience, and their general attitude towards any request, I decided to only deal with the AA RTW desk (where I ALWAYS ask for my favorite agent) and have had nothing but great service from them.