Actually , since you are in CPT, why not go to BA yourself?

I'll try that if this current attempt fails. Maybe I'm paranoid but given that they wouldn't touch it at the issue stage because CX was the first transcontinental carrier, I half expect them to tell me I must go back to CX since they issued it.

You can insist for any OW carrier (even EI until April 1) to reissue any OWE ticket. The Oneworld agreement rules are that they must do so. Now they can make your life very miserable, and make lots of mistakes, but they are not allowed to refuse. The initial ticket issue allows the airlines to refuse, only the airline flying the first international sector must issue the ticket (they don't have a choice). E-tickets really complicate things, often only the issuing airline can see the whole ticket, but that is an implementation problem and a choice by the airlines to not spend the money to fix it.

They also can't tell you to go back to the issuing agent as you have already started your journey. Any reissuing is going to complicate matters with the TA anyway.. and you do not necessarily have to do it with CX. if your ticket is a paper ticket, then any OW agent should be able to handle rebooking and reissuing issues.

Why not BA? Especially since your onward from LHR is most likely on BA , yes?

I might be wrong but IIRC, I guess it is/was a BD award, cash+miles.

In my experience, BA and CX don't always see it that way. Both airlines have declined my attempts at a reissue in the past and sent me to another airline.

On the other hand, just this Wednesday CX in HKG handled an emergency reissue for AA on the ticket that I am on now. The CX agent had to send and receive several faxes to AA and spend about an hour on the phone. Two agents worked my case under pressure of a departing flight and got it done. My loyalty to CX just went up a couple of floors.

On the OW forum? ;) No, Guy Betsy is spot on. My flights from now on will mainly be with BA except for 2 segments on EI.

???
IIRC it was an AONEWC3. See this thread.

Reminds me of LHR! :D

I was referring to the way to/from LON, I know that the other one is a OW RTW or similar!:D

I must have mixed up FT'ers!

This matches my experience too - about once a year I get CX ATO to reissue a AONE3 from AA stock (from Cairo previously), arriving about 3 hours before the flight I am next to take (and for which the reroute is needed). It has never been a major problem (although it gets reissued as CX stock), and if it's going to take more than half an hour or so I normally end up awaiting my new ticket in The Wing. On one occasion where my next two flights were to somewhere (NRT?) and back on CX I was given boarding passes for those flights, a message was sent to NRT to make sure there would be no problem there, and I picked up the reissued ticket when I returned to HKG.

It's Service (with a capital S) - and it's a great shame that CX now seems to be going down the road of disaggregating all their charges so that we get ncikel 'n' dimed every time they lift a finger. If I'm paying several thousand US$ for a ticket I don't want the hassle of being charged for a few minutes of someone's time to enable me to use that ticket within the terms of the contract I originally accepted. It's not the amount that's the issue, it's the pettiness of it, which does CX's image as a Premium Service Provider no good at all.

LHR is much worse now in every point that I would vote on. International to domestic connections are sooo much easier in JNB than LHR.

This time CX reissued a ticket on AA ticket stock for me (i.e., its still an AA ticket). Didn't think that was possible. It wasn't even the people at the checkin ticket counter. This was at the transfer desk.

OTOH since this is becoming a Cathay-everywhere thread I might again mention that Cathay told me a couple of months ago that they will no longer do xONEx reissues at LAX. SFO and Vancouver were the choices they offered me. I'd guess they'd accommodate a traveler with an immediate problem - my request was for travel some weeks ahead. I ended up letting AA do it. It was painful as usual, but most of the pain was borne by the Aagent at ONT who no doubt was having her very first experience with such a ticket. All I had to do was stand around for a couple of hours feeling sorry for her.

Typically I call AA myself to change the reservation and get it repriced even when I have paper tickets. It usually only take 5 minutes to get the tickets reissued at check in then.